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Reviews of Hostal Casona del Cerro

2.5 out of 5
Hostal Casona del Cerro
Calle egaña 11 20 A, Constitucion

Reviews

6.6
Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Pablo

Travelled with family and small children
I arrived and they did not honor the reservation, and played dumb, claiming they had never received a reservation. Once I left stating I was placing a horrible review, they contacted me ( I did not give them my CEL phone, however they pulled it from my reservation, because that was the only place they could find it….) and found me another place that was not as expected. Horrible experience….
Stayed 2 nights in Jan 2022

4/10 Poor

Amy

Travelled with partner
We booked this because Expedia says it's a hotel but the actual sign at the property says: Hostal Casona del Cerro. We didn't want to stay in a hostal. It had a shared bathroom with no soap. The door to our room did not lock from the inside, only from the outside with a padlock. The bed was for one person, not for two people. Misleading advertising. The staff was kind. We just had never stayed in a hostal before and would not have booked this if we knew it was a hostal.
Stayed 1 night in Oct 2021
Response from Mss Amy. on 7 Nov 2021
Thank you very much for your comments; We have already taken note of your impressions and are in contact with expedia to amend them as soon as possible as a hostal.

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de semana en familia
Lugar muy acogedor y cálido, atendido por sus propios dueños. Limpio y ordenado. Recomendable.
Stayed 1 night in Oct 2021
Response from Don Jose on 7 Nov 2021
Muchas gracias por sus comentarios. Nos motivan para seguir en la misma senda. Saludos cordiales,

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super agradable
Stayed 6 nights in Sep 2021
Response from Don Alejaandro. on 7 Nov 2021
Agradecidos y motivados por su comentario. Saludos cordiales.