Communipaw Holidays from NZ$2,877

Great location and very convenient, clean, modern room with lots of storage and enough space for 4 to sleep comfortably. We appreciated the kitchen that made our breakfast easy every morning. Nice and free laundry facilities (bring your own detergent). Why not 5 stars? - The room only had a built-in desk and one chair. It would be nice to put some round table and 3 more chairs there, especially that there was enough space for it. Having a full kitchen but no place to eat was a bit strange. - Communication was mixed. They never responded to my messages on Expedia (regarding early check in). I ended up finding the hotel's direct website, registered there, for which I got an SMS from a number to which I was able to text back and get response immediately. As the hotel is listed on Expedia, it would be nice if they responded to standard platform's messaging like other hotels do, without me finding out ways to contact them.

Elevators could use some work.

Lovely front desk staff, bag storage, quiet room!

The customer service by the staff is consistently of a high standard. The porters and storage staffare especially helpful and knowlegeable. The hotel is very conveniently located with decent amenities.

Room with old carpet, walls torn to pieces with some crazy marks and holes on them. The door was so jacked up you could see outside the room to the hallway. The bathroom was so small it was hard to close the door inside the bathroom. Water took forever to get hot. AC barely worked. Old outdated room that was in bad need of repairs. Forget using the bathroom, the toilets won’t flush.