Individually furnished, desk, iron/ironing board, rollaway beds
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Reviews of TownePlace Suites by Marriott Columbus Dublin

2.5 out of 5
TownePlace Suites by Marriott Columbus Dublin
5155 UPPER METRO PLACE, Dublin, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 145 out of 211 reviews" "
Rating 8 - Good. 30 out of 211 reviews" "
Rating 6 - Okay. 12 out of 211 reviews" "
Rating 4 - Poor. 13 out of 211 reviews" "
Rating 2 - Terrible. 11 out of 211 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Geralyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to my office. Staff is friendly, breakfast area is clean and ready at 6 am.
Stayed 3 nights in Apr 2024

10/10 Excellent

Annjeanette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and highly recommend to anyone. The hotel looked like new and i went with my family for the elcipse. We had the pool all to ourselves, as well as the workout area. It was a perfect trip!
Stayed 2 nights in Apr 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

stan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Yasser F

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel, nice area
Stayed 2 nights in Feb 2024
Response from Lisa on 10 Feb 2024
Thank you for your feedback. WE look forward to your next visit!

10/10 Excellent

Benjamin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 I was happy about the cleanliness of the room. The staff was helpful. The breakfast was much better than other places that I have stayed. I plan on coming back at anther time.
Stayed 1 night in Feb 2024
Response from Lisa on 10 Feb 2024
Thank you for your feedback. I will let the staff know. And we look forward to your next visit!

10/10 Excellent

Alice

Travelled with partner
Friendly staff nice clean room
Stayed 1 night in Jan 2024
Response from Lisa on 10 Feb 2024
Thank you for your feedback. I will let the staff know. We look forward to your next visit!

10/10 Excellent

Adina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!! Soo clean and new
Stayed 4 nights in Jan 2024
Response from Lisa on 10 Feb 2024
Thank you for your feedback. We look forward to your next visit!

10/10 Excellent

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine - my only criticism is there is no coffee in the lobby - apparently it is only available at breakfast ???
Stayed 1 night in Jan 2024
Response from Lisa on 10 Feb 2024
Thank you for your feedback. We look forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms
We had an amazing stay. We took a day trip to Columbus and decided to stay due to the high winds. We picked this hotel purely based off reviews and so glad we did! Front desk staff was great. The room was clean and it was so nice to have a couch and a kitchen. Even the pool area was well kept. Will definitely seek out this chain of hotels when traveling.
Stayed 1 night in Jan 2024
Response from Lisa on 20 Jan 2024
Thank you for your review will share this with the staff and next time you're in town we look forward to seeing you again!

8/10 Good

Sumanth, CHICAGO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night with family and it was pleasant stay. Upgraded family suite with new kitchen appliances and dishes. The only problem was the positioning of the TV. Hope they fix it soon
Response from Lisa on 20 Jan 2024
Thank you for your review! I will let upper management know of your concerns about the tv. We look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lisa on 20 Jan 2024
Thank you for your review! Look forward to seeing you again!

8/10 Good

Shounak

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new built and quite good. The room was bit small but had all the necessary amenities. It is located near a mall so there are plenty options to eat and shop.
Stayed 2 nights in Dec 2023
Response from Lisa on 20 Jan 2024
Thank you for your review! We look forward to seeing you next time you are in our area!

10/10 Excellent

Linhai

Stayed 1 night in Dec 2023
Response from Lisa on 20 Jan 2024
Thank You for the review! We look forward to seeing you again!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Our studio room was very spacious and the hotel was very clean. Great location.
Stayed 1 night in Dec 2023
Response from Lisa on 20 Jan 2024
Thank you for your review! We hope next time you're in our area you will stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience...
Stayed 1 night in Dec 2023
Response from Lisa on 20 Jan 2024
Thank you for your review! WE look forward to your next visit with us!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing odd was the tv mounted to the side wall…not directly in front of the beds. You need to turn your head to the side to watch tv. I’m not sure why it was located on the side wall? Very strange.
Stayed 1 night in Nov 2023

4/10 Poor

Jeffrey J.

Disliked: Cleanliness, staff & service
Could be a lot more friendly at front desk, no bedding for pullout couch had to fetch that. Room wasn’t very clean especially bathroom with very little toilet paper. Customer service could be a lot more friendly.
Stayed 4 nights in Nov 2023

8/10 Good

Pamela

Liked: Staff & service, property conditions & facilities, room comfort
Ok could be better
Bathroom wasn’t the clean and the carpet needed to be vacuumed. The breakfast wasn’t good the sausage were very under cooked and there was no spray for the waffle machine and when we asked an attendant he tried to give me butter, but the waffle stuck to the machine so I couldn’t eat it.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Our trip was combined personal and business. The entire hotel was clean and up to date. Staff was friendly and helpful. I will definitely stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good
The room was comfortable but some one had burnt toast or left the coffee maker on and the smell in the hall was bad
Stayed 2 nights in Oct 2023

4/10 Poor

Erin

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible staff. Our tv wasn’t working, despite an hours effort immediately after checking in. It wasn’t until MY suggestion that they just switch our rooms that they agreed to TRY; they ALMOST couldn’t guarantee us another room. All of that aside, we switched room. The coffee makers in the room are terrible, pieces were missing & coffee was weak, shampoo and conditioners containers are ripped off the wall and the glue is left behind. The lighting in the rooms is bright white and has a very sterile feel. The tv is mounted on a side wall vs in front of the beds?! Overall very stressful and uncomfortable stay.
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Joseph

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa, ST MARYS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Dining and th OSU game.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, newer property with kitchenette, small pool, and breakfast. Would definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Division of Education

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Don, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 5 nights in Jul 2023

6/10 Okay

Samuel

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay!

10/10 Excellent

Rob

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit to Cbus
A short stay but this hotel was a great experience! Very clean, comfortable bed, nice shower, a real functioning coffee pot in the room, and friendly service. My only suggestion is to serve decaf in the lobby with breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Brittney

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re picky about the little details right down to the corners of floors, walls, ceilings etc then this is the place for you. The front desk worker told me this property has only been open two years now (it’s Aug 20, 2023) so everything is clean and new. I used the gym facility and it was perfect. Our rooms were very modern. No paint chipping, or bad flooring anywhere, cracks etc. I did see a two stray hairs in the shower which made my skin crawl and some crumbs on the floor near dishwasher which made me gag BUT that was it! After my husband talked me out of going off on someone I was fine. Sheets were crisp white and toiletries were great. Microwave and fridge in room was super convenient. This place is pet friendly for $150 per furry friend. Now that I was not happy with. That’s absolutely ridiculous especially for someone who had a 5 pound yorkie who couldn’t get down from the bed if she tried. Like what on earth is my $150 covering???? Cuz she didn’t do a dang thing but sleep and that’s when we were even in the room. Breakfast was decent. I only ate eggs. My husband ate a waffle. And I always saw workers cleaning. :) ANYHOO I’m def gonna stay here again. I’m a middle school teacher and school is about to start so my nerves and anxiety is all over the place so for me to recommend this place says a lot. Lol Enjoy!
Stayed 3 nights in Aug 2023

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around - friendly, professional front desk personnel!
Stayed 1 night in Aug 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled when we arrived. Said they overbooked.
Stayed 1 night in Aug 2023

4/10 Poor

josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Toni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. The only thing that they can improve on is the coffee options. It would have been nice to have some flavored creamer options.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids enjoyed the pool. Room was clean and spacious. The place was quiet.
Stayed 2 nights in Aug 2023

2/10 Terrible

prashast

Travelled with family
Disliked: Staff & service
Staff experience can make or break it. Sandra was exceptionally rude and unprofessional. Breck was very helpful and knows how to do his job better than people twice his age.
Stayed 2 nights in Jul 2023
Response from Lisa on 21 Jul 2023
I am sorry you did not have a great experience at our hotel. I will be speaking with the staff, and hopefully we can do better next time!

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lisa on 21 Jul 2023
Thank you for your feedback!

10/10 Excellent

Shelby

Stayed 1 night in Jul 2023

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent, property super nice and clean, great location. Breakfast was great 👍.
Stayed 2 nights in Jul 2023
Response from Lisa on 21 Jul 2023
Thank you for your feedback! We look forward to you visiting us again!

8/10 Good

Kiprono

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Pool wasn’t operational and put a damper in the stay. It’d have been better to have this information prior to check in, especially for those whose travel plans include some pool time. The ‘non-refundable’ notice (while booking) doesn’t gel well upon realizing you don’t get all you paid for.
Stayed 1 night in Jul 2023
Response from Lisa on 21 Jul 2023
Thank you for your feedback. I do apologize you did not have a great stay. Hopefully next time we can do better and make your stay great!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Lisa on 21 Jul 2023
Thank you for your feedback!

10/10 Excellent

Gregory

Stayed 3 nights in Jun 2023
Response from Lisa on 21 Jul 2023
Thank you for your feedback!

6/10 Okay

Talissa

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I have stayed here before a couple times. This time in particular, the bathroom was just not as clean as usual. There were so many hairs all over the shower, bathroom floor. I was quite disgusted. I usually wipe down everything anyways but this time I had to use my entire travel pack of Clorox wipes. I was pretty disappointed and probably won’t stay here again. The staff is always friendly, customer service always great.
Stayed 1 night in Jun 2023
Response from Lisa on 30 Jun 2023
Thank you for your feedback. I will defiantly get with the housekeeping supervisor about this. We never want to lose a guest over cleanliness. I do apologize it was not up to standard. And hopefully we can earn back your business!

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service
Very nice place
Stayed 1 night in Jun 2023
Response from Lisa on 26 Jun 2023
Thank you for your feedback I will let my staff know!

10/10 Excellent

John

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in Jun 2023
Response from Lisa on 26 Jun 2023
Thank you for your feedback I will let my staff know!