Exterior

Reviews of Holiday Inn Columbus, an IHG Hotel

3 out of 5
Holiday Inn Columbus, an IHG Hotel
2485 West Jonathan Moore Pike, Columbus, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 489 reviews" "
Rating 8 - Good. 127 out of 489 reviews" "
Rating 6 - Okay. 38 out of 489 reviews" "
Rating 4 - Poor. 7 out of 489 reviews" "
Rating 2 - Terrible. 13 out of 489 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Casey

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Halie on 20 May 2024
Casey, thank you for taking the time to leave us a review. We would like to know what we can do better. We hope to see you again soon.

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Halie on 11 May 2024
Jacob,Thank you for taking the time to leave us a review. We would like to know what we could have done better. We hope you give us another chance.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was friendly, clean and modern. The rooms were very clean and quiet. Plenty of shopping and restaurants all within minutes.
Stayed 2 nights in May 2024
Response from Halie on 6 May 2024
Richard,Thank you for taking the time to leave us a review. We are so glad to see you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was OK
Stayed 4 nights in Apr 2024
Response from Halie on 4 May 2024
Milan, thank you for the review! We hope to see you again soon!

10/10 Excellent

Randall

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and room clean and comfortable. Would go back with my family again.
Stayed 2 nights in Apr 2024
Response from Halie on 4 May 2024
Randall, thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and that we could provide you with a comfortable room. We hope to see you again soon!

6/10 Okay

Troy

Stayed 2 nights in Apr 2024
Response from Halie on 20 May 2024
Troy, thank you for leaving us a review, we would love to know what we could have done better for you. We hope to see you again soon.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoight everything was nice. Great staff
Stayed 5 nights in Apr 2024
Response from Halie on 27 Apr 2024
Roy,Thank you for your kind review! We hope to see you again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Place looks brand new. Great location for youth sports. Friendly staff.
Stayed 1 night in Apr 2024
Response from Halie on 24 Apr 2024
Justin,Thank you for taking the time to leave such a great review! We are a newer hotel that was built 5 years ago this year. We hope to see you again soon!

10/10 Excellent

Maomao

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable hotel, highly recommended.
Stayed 3 nights in Apr 2024
Response from Halie on 9 Apr 2024
Maomao,I am glad to see you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet place to stay. Definitely would come again!
Stayed 1 night in Mar 2024
Response from Halie on 1 Apr 2024
Janelle,Thank you so much for taking the time to leave such a kind review! We work hard to provide the best service to our guests, and I am pleased to hear we were able to provide that during your stay!We cannot wait to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Halie on 26 Mar 2024
John,Thank you for taking the time to leave us a review. We hope to see you again soon!

10/10 Excellent

Timothy, Fond du Lac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
looks to be new
Stayed 1 night in Mar 2024
Response from Halie on 25 Mar 2024
Timothy,Thank you for the review! Our hotel is 5 years old this year! Thank you for noticing.

10/10 Excellent

Tiffany

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Halie on 5 Mar 2024
Tiffany,Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning of checkout, they served a chorizo bake which was different and excellent. The breakfast was the best I’ve had at a hotel
Stayed 1 night in Feb 2024
Response from Halie on 5 Mar 2024
Jesus,Thank you for your review. We are delighted to know you enjoyed breakfast. We work hard to provide the best service for our guests.

8/10 Good

DeAndre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Halie on 5 Mar 2024
DeAndre,Thank you for taking the time to leave us a review. We hope to serve you again in the future!

2/10 Terrible

miranda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Halie on 4 Mar 2024
Miranda,We apologize for any inconveniences you faced during your stay. We hope you give us another chance to serve you better.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Halie on 12 Feb 2024
Mary, Thank you so much for your review. We are so happy to know we made you stay a 5-star experience!

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh. Interesting and cozy lobby and decor. Bathrooms nice and real dove shampoo and body cleanser. Felt safe and clean. Easy to find and restaurants nearby.
Stayed 1 night in Jan 2024
Response from Halie on 29 Jan 2024
Hi Robert,We are so glad to hear you enjoyed your stay with us. Thank you for noticing our unique lobby. We hope to see you again soon!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Halie Denney on 15 Jan 2024
Alexis, Thank you for your review! We are so glad you enjoyed your stay with us at Holiday Inn. We hope to see you again soon!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch!
Stayed 1 night in Dec 2023
Response from Halie Denney on 15 Jan 2024
Jordan,We appreciate your review! We work hard to be top notch, thank you for noticing that!We hope to see you soon!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and new in appearance. Quiet, comfortable bed, nice shower, good access to room from elevator. Enjoyed my overnight stay.
Stayed 1 night in Nov 2023
Response from Halie Denney on 15 Jan 2024
Robert,Thank you for the feedback, we are glad to know you enjoyed your stay. We work hard to keep our hotel clean, thank you for noticing!We hope to see you soon!

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Nov 2023
Response from Briana Hamblin FOM on 17 Nov 2023
Thank you for your great review. I am happy to hear that you enjoyed your stay with us!

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Briana Hamblin FOM on 30 Oct 2023
Thank you so much for the great rating!!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Briana Hamblin FOM on 30 Oct 2023
So happy you enjoyed your time with us! Hope to see you again if you are back in the area.

4/10 Poor

LeAnn

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not such a great experience
I had to change rooms once I unloaded the first room had such a load heater I couldn’t hear the tv; there was no way I would have gotten any sleep. The gentleman who checked me in was also extremely rude.
Stayed 1 night in Oct 2023
Response from Briana Hamblin FOM on 24 Oct 2023
I am so sorry to hear about your stay, I hope that if you are in the area again you will give us another chance to show you this was an exception to our standard of great hospitality.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was very nice and clean. Would definitely recommend
Stayed 1 night in Oct 2023
Response from Briana Hamblin FOM on 24 Oct 2023
Thank you so much for your great review, I am so pleased you enjoyed your time with us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Briana Hamblin FOM on 24 Oct 2023
Glad you enjoyed your stay with us!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Briana Hamblin FOM on 16 Oct 2023
Thank you so much for your review of our property. I hope that if you are back in Columbus you will join us again!

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our wedding night. Beautiful hotel, quiet clean and comfortable.
Stayed 1 night in Oct 2023
Response from Briana Hamblin FOM on 16 Oct 2023
Thank you so much for your great review! Congratulations on your marriage, we wish you many years of Love and Happiness!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean staff was friendly will be back
Stayed 1 night in Sep 2023
Response from Briana Hamblin Front Office Manager on 11 Sept 2023
Mary, Thank you so much for your review. I am so pleased you were happy with your stay! We hope to see you next time!

10/10 Excellent

Veronika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent , went above and beyond with our late arrival … Clean hotel , comfortable beds and pillows , great accommodation.. Will definitely stay there again
Stayed 1 night in Aug 2023
Response from Briana Hamblin Front Office Manager on 27 Aug 2023
Veronika, thank you for your great review of your stay! We are please to hear our staff treated you so well while you were with us! I hope that the next time you are in Columbus that you will choose to stay with us again!

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late on 8/24. Front Desk staff were awesome. Loved the room and shower. Window treatments were so great. We loved the breakfast area and the layout of common spaces. Easy access from highway when traveling. Thank you!!!
Stayed 1 night in Aug 2023
Response from Briana Hamblin Front Office Manager on 27 Aug 2023
Dean, thank you so much for your amazing review of your stay with us at Holiday Inn Columbus. We are so pleased to hear you enjoyed your time with us! We hope to see you again if you are ever in the area in the future.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The modernness and openness!!
Stayed 1 night in Aug 2023
Response from Briana Hamblin Front Office Manager on 12 Aug 2023
Thank you so much for your 5/5 review! I am so happy to hear you loved your stay at our property! Hope to see you again if you are in Columbus again!!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The Staffing was super helpful and nice. Very clean rooms and very nice hotel.
Stayed 1 night in Aug 2023
Response from Briana Hamblin Front Office Manager on 8 Aug 2023
Thank you for your review. I am so happy to hear you enjoyed your stay with us and that you enjoyed the staff you encountered during your time with us as well.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was newer and you could definitely tell! Checkin was super easy and the facilities provided were what we were excepting
Stayed 1 night in Jul 2023
Response from Briana Hamblin Front Office Manager on 8 Aug 2023
Thank you so much for the great review. I am pleased to hear you enjoyed your time with us at Holiday Inn Columbus IN. I hope that you will come and visit us again the next time you are in our area.

8/10 Good

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, good furniture, some old installations
Stayed 3 nights in Jul 2023
Response from Briana Hamblin Front Office Manager on 8 Aug 2023
Thank you so much for your feedback! We had a unique renovation/construction 4 years ago, almost everything is brand new, but they kept the unique atrium roof in the restaurant. I am so happy to hear your time with us was good! hope to see you next time you are in the area.

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff, particularly bar manager abs training bartender were great! Excellent customer service and great conversation!
Stayed 2 nights in Jul 2023
Response from Briana Hamblin Front Office Manager on 26 Jul 2023
Thank you so much for your great review! We are so pleased to hear that you enjoyed your stay and were also able to enjoy Landmarks Bar while you were here.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Briana Hamblin Front Office Manager on 26 Jul 2023
Thank you so much for your 10/10 review! I am so happy that you enjoyed your stay with us. Hope to see you next time you are in our area.

2/10 Terrible

Kathy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There's nothing like getting off the elevator at 11pm to a group wondering if we were the Columbus Police Dept. because they were all drunk and making noice. Trash was in front of our door and the inside of the room smelled bad. The bathroom needed cleaned especially near the edges of the shower. We didn't appreciate the $50.00 customary charge for incidentals we may use that is supposed to be reimbursed to us if we don't use them. Why not wait till we buy something to charge us?
Stayed 1 night in Jul 2023
Response from Briana Hamblin Front Office Manager on 26 Jul 2023
Kathy, I am so sorry that you did not enjoy your stay with us and that you ran into these problems. I have notified the appropriate staff to address all of these issues so they do not happen in the future. We appreciate your feedback as an opportunity to have the conversations we need to continue to deliver the best experience possible.

6/10 Okay

Anthony

Travelled with family
Disliked: Staff & service
Property is clean and rooms are nice. Have stayed there several times. Biggest issue was at check in. Was told room would be ready by 4. Showed up at 5:30 and was told had to wait for a while 15-20 minutes. Meanwhile lots of other people showing up and going straight to there room. Asked why was told because my reservation was in a room with only one bed.
Stayed 1 night in Jul 2023
Response from Briana Hamblin Front Office Manager on 26 Jul 2023
Thank you so much for your review. I apologize that your check in experience was not the best. We strive to get everyone in their room at or before 3pm, our general check in time. I will talk with staff about notifying housekeeping when there is a guest waiting for a room to avoid this issue in the future.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was great! Very clean and the staff were very friendly
Stayed 3 nights in Jun 2023
Response from Briana- Front Office Manager on 29 Jun 2023
Diane, I am so happy to hear that you had a great stay with us! I am so pleased to hear that you found the hotel clean and the staff friendly. Our staff works very hard to make sure everyone has a great stay! I will share your kind words with them. Hope to see you the next time you are in our area.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, excellent breakfast with different options every day we were there. We were with our baseball team, and everyone was well behaved.
Stayed 3 nights in Jun 2023
Response from Briana- Front Office Manager on 29 Jun 2023
Julie, I am so happy to hear that you had a great stay with us at Holiday Inn Columbus! We appreciate you taking the time to write a review of your stay. I hope that the next time you are in the area that you choose to stay with us again, it would be our pleasure to host you again.

10/10 Excellent

Carrie

Stayed 3 nights in Jun 2023
Response from Briana Hamblin Front Office Manager on 26 Jul 2023
Thank you for your 5/5 review! We are happy to hear you enjoyed your stay!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with my room! Quiet, clean, and comfortable. Staff were very nice and helpful. For my next trip to Columbus, I will definitely plan on staying here.
Stayed 1 night in Jun 2023
Response from Briana- Front Office Manager on 29 Jun 2023
Sara, thank you so much for taking time to review your stay with us! I am so pleased to hear that you enjoyed your time with us. We hope to see you when you are in the area again!

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the bed and pillows were comfortable, the shower didn't have much pressure but everything else was nice.
Stayed 1 night in Jun 2023
Response from Briana- Front Office Manager on 29 Jun 2023
Sharon, Thank you so much for taking time to review your stay with us at Holiday Inn Columbus. I am happy to hear that your stay with us was great. I will mention the shower pressure to our housekeeping and maintenance staff to ensure everything is working properly as this is not an issue we generally have at the hotel. Thanks to reviews like yours, we are able to resolve any issues that someone may encounter, so that everyone has a great stay. We appreciate you, and hope to see you again if you are in the area again.

6/10 Okay

Maegan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front staff was rude as could be on 05/27 trying to explain their cancellation policy. But per IHG which is who they fall under terms state we could cancel a room upon arrival before 4pm. Which me and my sons coach tried to do. Unfortunately a mix up between two parties and we miscommunicated. However not a reason for staff to be short and rude.
Stayed 2 nights in May 2023
Response from Briana- Front Office Manager on 29 Jun 2023
Hello Maegan, I am so sorry that there was confusion surrounding your reservation.I also apologize that you felt the staff was not being polite to you, that is never acceptable. We strive to always be understanding, and to explain things to guests with respect and kindness. Unfortunately when you book with Expedia, the hotel cannot make any changes to the rate, dates of arrival or departure, including canceling the reservation in general without prior approval from Expedia.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Briana- Front Office Manager on 29 Jun 2023
Hello Andrew, I am so sorry to see that your stay was unsatisfactory. If you would like to reach out to the hotel to elaborate we would be happy to review the details of your stay.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Apr 2023

10/10 Excellent

Trinity

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice here. My personal experience was warm welcoming and clean.
Stayed 1 night in May 2023