Lobby lounge

Reviews of Courtyard by Marriott Columbus

3 out of 5
Courtyard by Marriott Columbus
3501 Courtyard Way, Columbus, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 348 out of 746 reviews" "
Rating 8 - Good. 244 out of 746 reviews" "
Rating 6 - Okay. 79 out of 746 reviews" "
Rating 4 - Poor. 54 out of 746 reviews" "
Rating 2 - Terrible. 21 out of 746 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful and the hotel was clean.
Stayed 1 night in Mar 2024

8/10 Good

Alvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasantly surprised and very nice stay. Hotel is clean and comfortable. Staff is friendly and knowledgeable. Will stay again!
Stayed 1 night in Mar 2024

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I did not like the construction going on
Stayed 2 nights in Mar 2024

4/10 Poor

Tammy

Disliked: Staff & service, amenities
No housekeeping, breakfast not included although expedia said it was, didn’t leave extra towels or coffee packets when asked. No free coffee.
Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Dated but improvements are underway. That’s good!
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Construction right at the entrance. Wasn’t able to get my room because the hotel had given it to someone else. The person at the front desk spent 45 minutes on the phone trying to get us another room. The patio door kept getting stuck. I had surgery the next day and having to wait almost an hour to get checked in for an error on their end was beyond frustrating. I’m sure the customers standing in line behind me felt the same way.
Stayed 1 night in Feb 2024

2/10 Terrible

Queen

Disliked: Staff & service, property conditions & facilities
Cleo (not sure if this is her name because she removed her name tag when asked to confirm her name) at the breakfast counter was extremely rude and unprofessional with me and other guests with her inappropriate tone and delivery! She began to argue with me and the other guests as if the breakfast was coming from her kitchen. And then she had the audacity to have a male companion waiting for her with a Burger King bag as if he was coming to “hang out” with her while she’s working. I travel frequently and this has NEVER happened to me! EXTREMELY DISAPPOINTED!! However, Lucy was GREAT with deescalating the situation and I think Marriott should hire more employees like Lucy. Also, when you arrive to the hotel you will be unable to park in front of the entrance. I was extremely upset with that because it was raining. I’ll attach photo as reference. Overall, I will NEVER go there again!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good hotel. One thing I wish the hotel has is a shuttle to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Charisse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good! They was short of staff. It was good! No complaints.
Stayed 2 nights in Feb 2024

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs maintenance
Stayed 3 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Quietness
Stayed 1 night in Jan 2024

10/10 Excellent

Zully Pena

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here for military graduation. Will definitely use again!
Stayed 3 nights in Nov 2023

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how quiet the hotel was. Front staff was very friendly. Easy to check-in. The one thing i did not like was the way the room was set up. The king size bed faced the windows and curtains however the TV was to the side. So to watch tv you had to lay on your side.
Stayed 2 nights in Jan 2024

2/10 Terrible

DAX

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. Dirty old carpet, mildewed. Hot water cut off in the middle of showering. Cost was way too much for the services and amenities received. Never stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice room. Great mattress. Only negative was ceiling plaster falling form in the trim and bathroom. There had been repairs made but put quality workmanship.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. We stay here every time we come to Columbus to visit our family.
Stayed 1 night in Nov 2023

8/10 Good

Mia

Stayed 1 night in Sep 2023

6/10 Okay

Giuseppe

Stayed 1 night in Nov 2023

6/10 Okay

Randall L

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Your personnel staff was delightful, professional, and worked well with limited resources and poor structural conditions.
Stayed 2 nights in Nov 2023

10/10 Excellent

tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding and pillows were very comfortable and the breakfast was great!
Stayed 2 nights in Oct 2023

6/10 Okay

Ken

Liked: Staff & service, room comfort
Bad smell
Very dated hotel rooms need an upgrade had to change room because of smell
Stayed 2 nights in Oct 2023

6/10 Okay

Regina

Travelled with family
When we arrived the outside needed some updating. Once we got to our room, the toilet started leaking from the bottom every time we flushed it. The front desk was called, and we asked if we could be moved to another room. The hotel was booked due to the Fantasia's concert which is the reason why we were there as well. Maintenence came to our room, and he stated that he would have to put some caulk down and a new valve because the current one was old and rusting. After we returned from the concert, the toilet was fixed without anymore issues.
Stayed 1 night in Oct 2023

8/10 Good

Felisa

Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was very nice and our room was very nice, as well. The location of the room was very good. I only have two issues: There was a roach running around the bathroom sink and people in one of the rooms around us kept slamming doors and drawers very early in the morning. This is no fault of the hotel. All of the staff I talked with were excellent and very helpful and friendly. I would definitely stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Johnny

Stayed 1 night in Oct 2023

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So So stay
Staff was very nice and hotel clean although a little outdated and the pool in not so great condition. Someone was also smokin a little something something that morning when I left my room. All in all, decent but I will likely not go back.
Stayed 1 night in Oct 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2023

4/10 Poor

Jose

Stayed 3 nights in Sep 2023

10/10 Excellent

Zully Pena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a room for the weekend of Ft Moore basic training graduation. Our stay was excellent, my only complaint was the housekeeping staff. We were told when we checked in that the rooms get refreshed every 2nd day. On our second day. We had been waiting for housekeeping to come by. They skipped our room, and then got mad at us for having trash put away in trash bags we brought. She made us leave them on the outside by our door and we tried to give her our wet towels. She was upset they were wet. The check on staff was outstanding. We will definitely stay here again, only thing we would change is we will bring quarters to wash the linens ourselves.
Stayed 3 nights in Sep 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was what I expected for a 1 night stay
Stayed 1 night in Sep 2023

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Will stay again there
Stayed 2 nights in Sep 2023

10/10 Excellent

Myrlthedria

Liked: Staff & service, property conditions & facilities, room comfort
Bath tub is stained. Room had stale order. Other than that, all else is good
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
No dinner options
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel
It was close to everything that I neeeded. Housekeeping can do better with cleaning we moved the bed it was candy paper and etc behind it and on the balcony it was 6pack of open beer that the previous ppl had to have had.
Stayed 1 night in Aug 2023

10/10 Excellent

Tamika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eat elsewhere
Don’t be fooled by other online reviews or amenity descriptions. There is absolutely no hot food being served at this location. There is zero food being cooked and served here as implied by the online descriptions. During our visit we had no opportunity to order a hot meal so we just found food elsewhere.
Stayed 2 nights in Aug 2023
Response from Robert Anness on 21 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations and ours as well. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.

8/10 Good

timothy

Liked: Cleanliness, staff & service, room comfort
good value
good hotel, but it is showing its age. needs fresh paint and updating
Stayed 2 nights in Aug 2023

10/10 Excellent

joyce t, sem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Aug 2023

10/10 Excellent

joyce t, sem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Business traveller
Liked: Amenities
I would stay there again
Stayed 1 night in Aug 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Even though it was an older property it was very well maintained the lady that checked us in was really polite and the rooms were really nice also and it seems to be a very safe area and it was close to the mall
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk!!
Stayed 1 night in May 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condo has double sliding doors from the living room and bedroom. Beautiful waterfront view! Several dining and shopping options just minutes from the building. Condo was clean and well -stocked. I would highly recommend!
Stayed 1 night in Jul 2023

6/10 Okay

Yolanda

Travelled with family
Liked: Staff & service, amenities
The room had a musty smell but clean. The hotel is located in a perfect area next the mall, airport and close to downtown
Stayed 3 nights in Jul 2023

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023