Coffee service

Reviews of Red Roof Inn Columbia, MO

2 out of 5
Red Roof Inn Columbia, MO
201 E Texas Ave, Columbia, MO

Reviews

5.0
Rating 10 - Excellent. 109 out of 1002 reviews" "
Rating 8 - Good. 159 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 169 out of 1002 reviews" "
Rating 2 - Terrible. 366 out of 1002 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia you should cut ties with Red Roof Inn, i didnt get to stay, there computer system was down, i had every thing on my phone, room and complete price of room and would pay cash, they wouldnt give me a room, 3.5 hrs driving ,no hotels in Columbia Mo availability it was Mizzou college graduation, so i left, didnt get to see my granddaughter graduate, cried all the way home.
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Hello Marilyn,We are sorry to hear about your experience. We recommend reaching out to the hotel directly to address your concerns and explore possible solutions. Your feedback is valuable for our continuous improvement.

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 2 nights in May 2024
Response from Oniel Rediresponse Specialist on 14 May 2024
Thank you Christine, for taking the time to write a review of your stay at the Red Roof Inn Columbia, MO. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. However, on your next stay at any RedRoof, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Rebecca, Belton

Travelled with partner
This place was absolutely disgusting! Nothing like the pictures! And the MANAGER refused to give me a refund for a used night. The bathtub has rust, dirt and mold in it. The bedding was dirty. The walls were black from smoke and filth. We booked a NON SMOKING ROOM! They charged my account before we ever even arrived and checked in. This place needs to be shut down.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on 29 Apr 2024
Dear Rebecca, Thank you for taking the time to tell us about your stay at the Red Roof Inn Columbia, MO. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the possible mold you described and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful!!
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jennifer, We appreciate your feedback and regret to hear that your experience did not meet expectations. Your comments have been noted, and we encourage you to reach out to our management team to further discuss your concerns. Thank you for sharing your thoughts with us.

8/10 Good

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 20 Apr 2024
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA MO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

jeffrey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 20 Apr 2024
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA MO and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Christene

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was disgusting. The bathroom had not been cleaned, and it looked like the sheets had not been changed on the bed. I did not stay because the door wouldn’t shut all of the way and they refused to refund any of my money. While I was at the front desk a gentleman came in with pictures of how dirty his room was as well. DO NOT STAY HERE!!!
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Christene,We are sorry to hear about your experience and appreciate your feedback. We take all concerns seriously and encourage guests to address them during their stay. We strive to ensure all rooms are properly maintained for our guests' comfort and apologize for any inconvenience you encountered. Our team continually works to improve our services and accommodations.

4/10 Poor

Madeline

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 14 Apr 2024
Hello Madeline, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, MO. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to see your score. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

avni

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello avni, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues. We value your input and strive to improve for our future guests.

6/10 Okay

kassidee

Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 17 Apr 2024
Hello Kassidee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, MO and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Jazmin

Disliked: Cleanliness, property conditions & facilities
Roaches, stains on the blankets, bathroom light not working at all.
Response from Oniel Rediresponse Specialist on 26 Mar 2024
Thank you Jazmin, for taking the time to write a review of your stay at the Red Roof Inn Columbia, MO. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the blanket and pests seen. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Norman

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not wheel chair friendly. Hot water at sink didn't work. Bugs
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Norman, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Trace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible. Should not be in business. I didn’t end up checking in or staying here.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Trace, We regret to hear about your experience. Your feedback is important to us, and we have shared your comments with the team for further review. If you have any further concerns, please do not hesitate to reach out to us directly.

2/10 Terrible

Bryana L.

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did NOT stay ! After trying to check in the front desk staff was very rude. Refused to allow me to check in a little early unless I paid another $40. The condition of the property and the office was terrible so not worth even trying to stay there. I’m out the money and had to find another hotel after her being very rude.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Bryana L., We apologize for the inconvenience you experienced during your attempted stay. We encourage guests to adhere to our standard check-in times which are in place to ensure a quality experience for all guests. We regret to hear about your perception of the property. Your feedback is valuable to us and will be shared with the team for improvement.

2/10 Terrible

Christy

Disliked: Cleanliness, staff & service, property conditions & facilities
Required a $100 cash deposit upon arrival. Room was NOT clean. Sheets had NOT been changed. Something splattered all over bathroom door. Microwave dirty. Mold on ceiling. Fast food trash and mini liquor bottles in nightstand drawer. Cigarette ashes and chewed gum (?) in dresser, and our room was supposed to be NON-SMOKING. All office help said was “Sorry about that”.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Christy,We apologize for any inconvenience you faced during your stay. We encourage guests to reach out to our management team directly to further address any concerns or feedback they may have about their experience. Your feedback helps us improve our services to provide a more satisfactory stay for all our guests.

2/10 Terrible

Virginia

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Firstly we always stay at a Red Roof Inn. I have never had an experience like we did for this stay. Firstly the smoke detector was broken and hanging from the wall by wires. Secondly to use the microwave I had to unplug the refrigerator. Thirdly the TV remote did not work. I am handicapped, (and I booked a handicap room) if I'd been there without my husband I would have been out of luck. My husband and reported these issues and our concerns seemed to be ignored. Finally, my husband asked for fresh towels and we were given towels that weren't even folded, which caused us to speculate that they weren't clean. Worst Red Roof experience we have ever had!
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Virginia, We apologize for the inconveniences you encountered during your stay and appreciate you bringing them to our attention. We take guest feedback seriously and will address these issues with the relevant team for improvement. Your experience does not reflect the standards we aim to provide for our guests, and we regret any frustration you may have experienced. Thank you for your feedback.

2/10 Terrible

Prince

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This s a rat pit, non smoking room had Ashes everywhere, floors muddy, drug needle in bathroom poor service
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Prince, We appreciate you taking the time to share your feedback with us. We take cleanliness and guest safety seriously and will investigate this matter further to ensure our high standards are being met. Your concerns will be addressed with our team to prevent any future occurrences.

2/10 Terrible

Michael

Travelled with partner
Disliked: Amenities
They didn't have a room for us
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Michael, We apologize for any inconvenience regarding your room allocation. For future stays, we recommend contacting our reservation team directly to ensure availability. Your feedback is valuable for us to improve our services.

2/10 Terrible

Chrysse

They had no rooms for us. Fire inspection shut much of the place down.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Chrysse, We apologize for any inconvenience this may have caused during your stay. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to contact management directly for assistance.

4/10 Poor

Anne

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Anne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any specific feedback from your stay so we can address it accordingly.

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on 3 Feb 2024
Hello Tracey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA MO and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Cooper

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful experience
Stayed 7 nights in Jan 2024
Response from Antonio,RediResponse Specialist on 30 Jan 2024
Dear Cooper,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBIA MO. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as less than ideal experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Baylee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy rooms
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Baylee,We apologize if you found our rooms to be unsatisfactory. Our housekeeping team takes cleanliness very seriously and follows strict protocols. We encourage you to reach out to our management team directly to discuss your specific concerns and provide any additional feedback. Your input is valuable to us as we continuously strive to improve our guest experience.

2/10 Terrible

Richard

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stool on three of the towels and washcloths beds were not clean was toilet paper in the toilet exchanged room twice and the others were worst do not atay at this hotel!!!!!
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Richard,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused and appreciate you bringing these issues to our attention. We strive to maintain high standards of cleanliness and will address these concerns with our housekeeping team to ensure they are rectified. If you have any further questions or concerns, please feel free to reach out to our management team directly.

4/10 Poor

Carli

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Carli, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We encourage you to reach out to our hotel directly to provide any feedback so that we can address the issues and ensure a better stay for you in the future.

2/10 Terrible

JoAnna

Disliked: Cleanliness, property conditions & facilities
Room was super hot. I turned off the heat and the ac unit didn’t work, windows don’t opens. Tv didn’t work only one channel would come through. Saw two cockroaches. Floors, mirrors were dirt. Beds had hair in the sheets.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello JoAnna, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Kevin

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Kevin,We appreciate your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly with any specific feedback you may have, as we would love the opportunity to address your concerns. Hope to welcome you back in the future for an improved experience.

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel Stay
The only reason I stayed here was because I couldn’t remember which hotel I stayed at during my last trip. The Red Roof was a dump. The room was dirty and it seemed like the bare minimum was done to actually clean the room. The mirror had toothpaste stains on it, the bed comforter had stains, and when I took my socks off, it appeared as though I had walked through a floor full of dog hair. There was also some kind of loudspeaker that went off about every hour all night, so I didn’t sleep worth a darn. Thankfully, I remembered where I previously stayed for the next time I have to travel through. I guess I got what I paid for.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 27 Dec 2023
Thanks for sharing your feedback with us, Ryan. The team at our Red Roof Inn Columbia, MO was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cleanliness and the noise disturbance mentioned hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

8/10 Good

Leslie, Mount Vernon

Travelled with group
Disliked: Property conditions & facilities
Property needed a bit of facelift. Reception area not well kept. Lack of attention to detail.
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on 20 Dec 2023
Dear Leslie,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA MO. You indicated that the upkeep of our hotel hindered your experience. Our team is committed to satisfying our guest, so I am sorry to learn this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, amenities
Roaches the room was not cleaned very dirty
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello David,Thank you for sharing your feedback regarding your recent stay. We regret any issues you may have encountered during your visit. Our housekeeping team strives to provide a clean and comfortable environment for all our guests, and we take your concerns seriously. We encourage you to contact our management team directly so we can address this matter promptly and appropriately.

2/10 Terrible

Rhonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on 7 Feb 2024
Hello Rhonda, We apologize for any inconvenience you may have experienced during your stay. We would kindly request you to reach out to us directly so that we can better understand your concerns and work towards resolving them. Your feedback is important to us.

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 8 Dec 2023
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA MO and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Zack

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were filthy, lights were missing, TV in room was left on when arriving and needed to acquire a new remote to turn it off. Check in was exceptionally slow given that everything was prepaid (over 10 minutes from when my ID was given).
Stayed 2 nights in Nov 2023
Response from Manager on 6 Dec 2023
Hello Zack, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Our team strives to provide a seamless and efficient check-in process, and we will address this with the front desk to ensure improvements are made. We apologize for any cleanliness issues with the towels and the oversight with the lights and TV. We appreciate your bringing this to our attention, as it allows us to make necessary improvements for future guests.

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smell, lights not working, loud people in parking lot until midnight, no coffee in the morning 5:00 AM.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 23 Nov 2023
Thank you for your recent review of your stay, James. I was disheartened to read that the room smelled, lights didn't work, there was noise disturbance amongst other things. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. In response to your feedback, I am notifying the hotel's management team in an effort to address the issues highlighted. Your feedback is very important to us, so thank you for sharing.We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we showed up to check in we were informed that there were no rooms available even though we had a confirmed reservation. It was very late and searching for another hotel in the area with an available room just wasn’t an option so I asked if there was anything they could do for us and we were offered another room that conveniently just became vacant but there was no heat or ac. I was charged another $85 and then we had to stand outside and wait another 30min for a staff member to put clean linens on the bed and clean the trainwreck of a bathroom before we could finally bring our bags inside and relax. The tv did not work nor did the microwave. The deadbolt lock on the room door was functional but you could clearly tell the room had been broken into previously because of damage to the door jam and the missing door latch (chain lock). The staff was very polite but I wouldn’t recommend staying at this particular spot to anyone. I’ll also be requesting a refund on my initial booking.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 20 Nov 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, MO, Andrew. I am sorry that your experience did not meet your expectations. You stated that while the staff was polite, you had numerous issues that hindered your stay, such as the faulty room amenities and the room you reserved being booked. In an effort to rectify these in a timely manner, I have shared your comments with the property. In regard to a refund, please feel free to request one from your booking source.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future stays.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be condemned. Rotted wood. Bio-stains on walls and door frames. Vomit and piled up trash outside our door. Filthy towels and bed linens. I left two nights early in hopes Expedia might do the right thing and refund my last two nights as I booked a different place for the rest of our stay- a place that was fit for human lodging. This location should not remain open. I embarrassed for Expedia for allowing this place to be booked through their app. Sadly, I’m sure this review will not make a difference. You got paid, and that’s likely all that really matters.
Stayed 3 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 20 Nov 2023
Thanks for sharing your feedback with us, David. The team at our Red Roof Inn Columbia, MO was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unclean linens and the stained walls, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve. In relation to a refund, please contact your booking source to be best assisted.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities, room comfort
Columbia Missouri Trap House Red Roof
This place is very run down. Nothing gets fixed. The property is terrible and it overpriced. The room is not worth $30 a night. Trust me.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 20 Nov 2023
Thanks for sharing your feedback with us, Todd. The team at our Red Roof Inn Columbia, MO was saddened to see that we failed to provide you with a satisfactory stay. You stated that the property was run down and that it was overpriced. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 20 Nov 2023
Hello Courtney,Your review of the Red Roof Inn Columbia, MO was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Penny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was gross. I booked it because it was the only one left in town under $300 due to a Mizzou football game. There was no safety lock on our door, there was pink slime in the sink & the shower and the floor hadn't been swept. This was possibly the worst hotel I've sucked it up and stayed in.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Penny,Thank you for sharing your feedback with us. We apologize for any discomfort you experienced during your stay. We encourage guests to bring any concerns to our attention during their stay so we can address them in a timely manner. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

helen

Disliked: Cleanliness, amenities, property conditions & facilities
it felt un safe and was very dirty and also smoky.
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello helen, We apologize for any discomfort you may have experienced during your stay. We take the safety and cleanliness of our hotel very seriously and appreciate your feedback. We encourage you to reach out to our management team directly so we can further address your concerns.

6/10 Okay

Ronald

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The area around was kind of sketchy and noisy. The key card kept not working.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Ronald, We apologize for any inconvenience you experienced during your stay. Our hotel is located in a vibrant area, which may result in occasional noise. We apologize for any disruption caused. Regarding the key card, we apologize for the inconvenience and will review our system to ensure it is functioning properly. Thank you for bringing this to our attention.

2/10 Terrible

Jennifer

Travelled with family
Room was beyond dirty. The mirror had smudges all over it. The curtains were black. The caulk on the sink was black and moldy looking. The safety lock on the door was not functioning properly. We ended up leaving and going to another hotel. Could not stay in that room.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Jennifer, Thank you for sharing your feedback with us. We regret to hear about the cleanliness issues you encountered in your room. We apologize for any inconvenience caused. We encourage guests to reach out to our management team directly to address any concerns during their stay, as we strive to ensure a comfortable experience for all our guests. We value your feedback and will address these concerns internally.

2/10 Terrible

Jerry

Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Jerry,We are sorry to see that you were not fully satisfied with your stay. We would appreciate it if you could reach out to us directly with any feedback you may have, as we always strive to improve our guests' experience.

2/10 Terrible

James

Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello James, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Red Roof turns black 😣
Cheap motel with few amenities. Located right off the highway. Room had mini frig and microwave. NO Hairdryer available. Beds cozy. Parking lot well lit. Bathroom and sink area atrocious. Bathtub appeared dirty, afraid to stand in it. Faucets stained. Electrical plugs loose and falling out of wall. Dirty build up behind doors and debris left behind. Suspicious splatters and stain on walls. Heard arguments outside and in lobby, including what appeared to be staff. The cheap rate is not worth it. We came in town for university basketball and foootball.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Dear Guest, Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We appreciate your compliments on the cozy beds and well-lit parking lot. However, we are sorry to hear about the issues you experienced in the bathroom and sink area. Please be assured that we take cleanliness and maintenance very seriously, and your comments will be shared with the relevant teams for immediate improvement. We apologize for any inconvenience caused and hope that you will consider giving us another chance to provide you with a better experience in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty, no hot water, noisy, bugs in room
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Dear Guest,We apologize for the issues you experienced during your stay with us. We take cleanliness and guest comfort seriously, and we will look into this matter further. We appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not sanitary (had human fecal smears under the blanket on the bed) and the parking lot was not safe
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Dear Guest, We apologize for any inconvenience you may have experienced during your stay with us. We take cleanliness and guest safety very seriously and will address your concerns with our team. We recommend all guests to inform the management immediately so that appropriate action can be taken. We appreciate your feedback and will use it to improve our services.

2/10 Terrible

Reesa

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No shower curtain, and shower looked too scary to use anyways. Smelled like ant spray in high concentrations so I couldn’t take my pets inside. Laundry facility was gross. Just the worst place ever!! The staff was extremely nice though!!
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Reesa, Thank you for your feedback. We apologize for any inconvenience caused during your stay. Your comments regarding the shower curtain, smell, and laundry facility have been duly noted. We appreciate your kind words about our staff and will address the areas of concern to ensure a better experience for future guests.

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Patrick, Thank you for taking the time to leave your feedback. We're sorry to hear that your stay did not meet your expectations. We appreciate your comments, as they help us continuously improve our services. We encourage you to contact our management team directly to address any specific issues you encountered during your stay.

2/10 Terrible

Nicholas

Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Nicholas, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have encountered during your stay. Your comments have been duly noted and will be shared with the relevant teams for further improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide a better experience.