Colombia Hotels, Mayagüez

"This was the most disappointing stay I’ve ever experienced. My sisters and I booked a “penthouse suite” advertised as 2 bed/2 bath for a wedding trip, but the unit was completely misrepresented. The space was extremely dark with little natural light and felt nothing like a penthouse. The bedrooms were so small we couldn’t fit our luggage, and the layout was cramped enough that I aggravated a pre-existing knee injury. It’s also inaccurately listed—it’s only 1.5 baths. There was a strong mold/sewage odor throughout. The shutters were broken (one wouldn’t open, another wouldn’t close), and due to wind, heavy curtains even knocked over a vase. The toilets were also clogged during our stay. We reported these issues multiple times. A staff member, Johnathan, acknowledged the problems, but nothing was resolved. Communication was poor and misleading—we were led to believe help was coming, but it never did. Instead, we were told to pay extra for another room. The final issue: we woke up on the day of the wedding to no power and no running water. Due to misrepresentation, unsanitary conditions, and lack of resolution, I am seeking a full refund. I would strongly advise others not to book this property."

"Beautiful bayside hotel! Love the stay the room was spotless and the staff very friendly "

"No place to park or stop anywhere near the hotel. "

"The kitchen the staff the food was awesome"

"Las han"

"Staff very nice, hotel just needs updating "

"Stay only for one night but the staff was very friendly and attentive."

"Room with not hot eater at all, i did book a different hotel just to shower, they never offer not even to move me to a diferent room. Also had roaches at my room and even inside the hair dryer wish particles of dead ones coming from the blower and got directly to my face,situation was notified to front desk wich they came and took pictures of the roaches inside the hair dryer. Theyvsaid they notified the manager and that they where Goin to contact me ro rssokvevthe problem. Manager never respond to emails and even attend me over the phone. I will like to be refund for this horrible experience and this place should be taken of your contract. Just went back to puerto rico last week and try to contact the manager one more time over the phone and she denie to help me with compensation at all, i am gonna report this to the local department of consumers immediately.please will somebody help to resolve this situation and compensate me with a refund or a credit to be use, we are hard working ppl who supports yiur business, we deserve respect over all. My number is 262 3505600 and my name is jose serrano, hope hearing fro. You asap.thanks."

"Clean room"