Room, 2 Queen Beds, Non Smoking

Reviews of La Quinta Inn & Suites by Wyndham Collinsville - St. Louis

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 283 out of 1003 reviews" "
Rating 8 - Good. 288 out of 1003 reviews" "
Rating 6 - Okay. 195 out of 1003 reviews" "
Rating 4 - Poor. 134 out of 1003 reviews" "
Rating 2 - Terrible. 103 out of 1003 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Howard, Simpsonville

Liked: Staff & service
Typical La Quinta. Showing it's age, but just fine if you are looking for somewhere to sleep for a fair price. People were nice.
Stayed 1 night in May 2024

8/10 Good

Jitandrakumar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally good in all aspects. Like the hot breakfast.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 15 May 2024
Hi Jitandrakumar,We're thrilled to hear that you had an exceptional experience during your stay with us. Providing top-notch service and amenities, including our delicious hot breakfast, is always our priority. We strive to ensure that every guest enjoys their time with us, and it's wonderful to know that our efforts were appreciated. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another memorable stay in the future.

8/10 Good

Ken

Liked: Cleanliness, staff & service
Clean and safe
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 11 May 2024
Hi Ken,We appreciate your positive feedback regarding the cleanliness and safety measures at our hotel. Ensuring a clean and safe environment for our guests is our top priority, and we take great pride in maintaining high standards of hygiene throughout all areas of the property. Our dedicated staff works diligently to uphold these standards, implementing rigorous cleaning protocols and adhering to all recommended safety guidelines. Your acknowledgment of our efforts motivates us to continue providing exceptional service and hospitality to all our guests.

8/10 Good

Richard

Business traveller, Travelled with partner
Liked: Property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Richard,We appreciate you taking the time to share your feedback with us. We will certainly address the issues you've raised with our team for further improvement. Your comments are valuable to us as we strive to enhance our guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit surprised by the deposit we needed to leave at check in. It was $100 but will be refunded at check out. The bathroom doesn’t have a night light and the toilet paper is farther away from the toilet than we would like. But overall we enjoyed our stay in a nice hotel!
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Kristen, We appreciate your feedback on your recent stay. We understand your concerns and will share your comments with our team for further review. We are pleased to hear that overall you enjoyed your stay with us. We hope to welcome you back in the future for another pleasant experience.

4/10 Poor

Jasmine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Soon as I got into the room I had to kill two bugs plus I showered and as soon as I got in the bed I was itchy and I wasn’t itching before I got in the bed then I got a rash
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jasmine, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was NOTHING TO LIKE. DIRTY, RUDE STAFF, HOUSEKEEPING SLAMMING DOORS AND YELLING AT EACH OTHER AT 7 AM. GENERAL MANAGER NEVER AVAILABLE.
Stayed 4 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Patricia, We're sorry to hear about your experience. Our team aims to provide a comfortable stay for all guests. Feel free to reach out to management directly with any further concerns.

2/10 Terrible

Kassandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will say the beds were clean so that is a plus, but that bathroom had dirty rags and towels hanging from the shower when we checked in. The towels didn't look clean. Also the walls and floors were paper thin. Then the staff in the morning were more focused on smoking outside then helping customers at the desk.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Kassandra, We appreciate your feedback on the cleanliness of our beds. We regret to hear about your experience with the bathroom and noise levels. Rest assured, we will address these concerns with our team for improvement. Thank you for bringing this to our attention.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 17 Apr 2024
Hi Nancy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Racheal

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super convenient to the Gateway Convention center and close to several restaurants. Front desk staff were very kind. After you start going down the hallway it smelled odd. Once we got into our room it had the same smell as the hall. Assumed it was just cleaners. The ac filter caused the room to smell TERRIBLE, it smelled like the filter hadn’t been changed in a couple years. The bedding on both beds also had some very weird questionable spots on them. It severed its purpose as a place to lay our heads.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Racheal, Thank you for sharing your feedback with us. We appreciate your kind words about our convenient location and friendly staff. Your comments about the odor in the hallway and room, as well as the bedding, have been noted for further review and attention. It's valuable insights like yours that help us improve our guest experience.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The deodorizer is very strong in the lobby. We encountered another La Quinta that used a heavy deodorizer. I am allergic to fragrance. I can smell it in our room. I turned the air conditioning to help. This is a band aide. This is an overnight stay so we stayed. The last time we were able to open a window. Not this time.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Mary, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your concerns with our team for future improvements. We strive to make all our guests' stays as comfortable as possible and regret any discomfort caused by the strong deodorizer. Should you have any further concerns, please feel free to reach out to our management team directly.

8/10 Good

Julie

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Julie! Thank you for your rating of 4 out of 5. We're pleased to hear that you had a positive experience during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could enhance your experience, please do not hesitate to share them with us. We are committed to providing the best possible experience for our guests, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and earn that fifth star!

4/10 Poor

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs repairs. There was something on ceiling looked like used toilet paper, walls are paper thin you could hear word for word conversations in the other room.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Jamie, We appreciate your feedback regarding your recent stay. Our team will look into the concerns you mentioned to enhance the guest experience. Your comments are valuable for us to improve our services and facilities.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Mark,We're thrilled to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon!

8/10 Good

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello rodney,Thank you for sharing your feedback with us. Please feel free to reach out to our management team with any further details to assist with improving our services.

10/10 Excellent

ronnie

Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Ronnie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Monica

Disliked: Cleanliness, property conditions & facilities
Cleanliness and sanitation is everything to me!!! There was long hair in the sheets and hair on the bathroom sink!! The bathroom was not sanitized and clean at all!!! There were feces splats up under the toilet rim. I was very disgusted and felt very unclean!!! Luckily I had brought my own sanitation products!! Doors were slamming all night, cell phones ringing, just too freakin noisy!! Plus they charge you a $100 deposit instead of just putting a hold on the card and they don’t rush to refund your deposit either!! I will never stay at this hotel again!!!
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Monica, We regret to learn about your recent experience at our hotel. Guest feedback is valuable, and we appreciate you sharing it with us. We encourage guests to reach out to our management team directly for further assistance with their concerns. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Pam,We're delighted to hear you found our staff friendly during your stay. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 Excellent

Jaime

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and shower head. Friendly staff and right across the street from the Gateway Convention Center.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Jaime,We are thrilled to hear that you enjoyed our comfortable beds, refreshing showers, and convenient location near the Gateway Convention Center. Our team strives to provide excellent service to all our guests to ensure a pleasant stay. Thank you for sharing your positive feedback with us.

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was big shower was nice. Not hotel’s fault but somebody’s kids were running up and down hallway at 3 in morning not what you want when hitting the road early. Didn’t last long but hard to get back to sleep
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Paul, We appreciate your feedback on enjoying the spacious room and nice shower. We regret any disturbance from other guests, and we recommend reaching out to management directly to address this concern further. Your comfort is important to us, and we hope for another chance to exceed your expectations in the future.

6/10 Okay

cherish, pinckneyville

Travelled with family and small children, Travelled with group
Liked: Staff & service
Stay overall was fine, except for even though there is a no smoking policy the floor I was on smelt terrible of a certain product individuals smoke.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello cherish, We appreciate your feedback regarding your recent stay with us. Our team will look into this matter further to uphold our no smoking policy and ensure a pleasant environment for all guests. Thank you for bringing this to our attention.

10/10 Excellent

Clyde

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Clyde,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, good breakfast
Stayed 2 nights in Jan 2024
Response from Manager on 10 Feb 2024
Hello Angela,Thank you for sharing your feedback with us. We are delighted to hear that you found our beds comfortable and enjoyed our breakfast offerings. Guest satisfaction is our top priority and we are pleased to have met your expectations in these areas. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for another excellent stay.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
Great tv
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Kathy,Thank you for sharing your feedback about the TV in our hotel. We appreciate your compliment and are glad that you enjoyed your viewing experience during your stay.

4/10 Poor

Edward

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
Had to switch from the first floor room which had dirty walls, bedding, doors and headboards to a third floor room which was just a little better. The chairs in both rooms were covered in stains.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Edward,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We strive to meet the highest standards of cleanliness and will address these concerns with our housekeeping team to ensure it doesn't happen again in the future.

10/10 Excellent

Lynda J

Liked: Amenities
No sign on street visible; building sheilded.
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Lynda J,Thank you for sharing your feedback regarding the visibility of our hotel's sign. We apologize for any inconvenience this may have caused during your stay. We appreciate your valuable input and will address this matter with our team to ensure improved signage for future guests. We hope to have the opportunity to welcome you back on your next visit to the area.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Easy access off highway ,rates reasonable for 1 night stay and bed comfortable enough, bathroom clean. Staff was friendly at front desk ,not a luxury hotel but great for a one night stay and breakfast.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Lisa,Thank you for your positive review of our hotel! We're delighted to hear that you found our location convenient and our rates reasonable. It's great to know that you found the bed comfortable and the bathroom clean. Our friendly staff will be pleased to hear your kind words. We hope to welcome you back for another great stay, including our delicious breakfast!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was one of the best we had
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Nancy,during our stay at the hotel. We were impressed by the cleanliness and the comfortable bed. The view from our room was also stunning. However, we did have some issues with the noise level from neighboring rooms, which disturbed our sleep. Nonetheless, we appreciate your feedback and will take it into consideration for future improvements.

2/10 Terrible

Doa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. This hotel tried to charged me an extra $25 for pet fee and also tried to charge me extra $125 for deposit. My experience with the deposit based on 100s of hotel stays over the years, the deposit shows up as pending on my credit card then just goes away when I check out. The fee actually never goes through, however, for this hotel it did go through. I called the hotel and they said it will take 3-5 business day for the refund, I’m still waiting for it, hopefully I get it. As for the pet fee, it took me 30 mins conversation when I checked out to get it off. I was there only 1 night and pet fee is $25/night and they charged me $50. Again, I still don’t see the refund for the $25.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Doa, We apologize for any inconvenience you may have experienced during your stay. While we do have pet fees and deposit policies in place, we understand that any unexpected charges can be frustrating. We recommend contacting our management team directly to address your concerns and ensure that any necessary refunds are processed promptly. Thank you for bringing this to our attention and we appreciate your feedback.

10/10 Excellent

Aneesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Aneesa,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience during your visit. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Nancy,We're delighted to hear that you had a fantastic experience during your stay with us! We truly appreciate your kind words and are glad that our hotel met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us - we value your feedback. It was a pleasure having you as our guest, and we hope to welcome you back again soon.

6/10 Okay

Jared

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room is clean. Damage to bathroom wall/ceiling, showerhead spraying water everywhere. Looks as though must have had recent water damage (assumption) vesituble when entering is completely gutted over head (rafters drywall dust on items) in addition to one of the interior walls has missing drywall leading to assumption of water damage.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Jared, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced regarding the bathroom conditions during your stay. We will make sure to address these issues with our maintenance team to ensure that similar situations do not occur in the future. Your comments are important to us and we appreciate your understanding.

10/10 Excellent

Sherene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Upgrades!
Love the upgrade to this place! And the soaps you get are all Dove products! They Evan had an extra toothbrush and paste for FREE! very nice people at the front desk
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Sherene,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the upgrade and the complimentary toiletries provided by Dove. Our team takes pride in ensuring a pleasant and accommodating stay for all our guests. We appreciate your kind words about our friendly front desk staff. We hope to welcome you back soon for another excellent experience.

8/10 Good

Rebecca

Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Rebecca, We appreciate you taking the time to rate our hotel. If there is anything specific that you would like to share about your experience, please feel free to reach out to us directly so that we can address any concerns or issues you may have had during your stay. We value feedback and strive to provide the best possible experience for our guests.

8/10 Good

Braden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son was travelling back to college and other hotels in the area would not house him as a 20 year old. I appreciated that LaQuinta Inn did not have such a restriction.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Braden, Thank you for choosing LaQuinta Inn for your son's stay. We're glad to hear that our hotel was able to accommodate his needs without any age restrictions. We strive to provide a comfortable and welcoming experience to all our guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good except the free breakfast...
Overall everything was good, nothing to write home about but beds were clean, bathroom was clean, could use some dusting as there was quite a bit of dust on things. Only thing I would say that needs work is their free breakfast, we were there two nights but went out and got food for the second day because it wasn't worth it.
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the cleanliness of our beds and bathroom. We apologize for any dust you may have encountered and will address this issue. We apologize if our free breakfast did not meet your expectations and we will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Marcia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for attending Conventions
Stayed 3 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Marcia,Thank you for choosing our hotel for your convention needs. We appreciate your feedback and are glad to hear that our location was convenient for you. We strive to provide a convenient and comfortable experience for all our guests. Should you have any future events or accommodations needed, we hope to welcome you back again.

6/10 Okay

Tomanika

Travelled with family
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Tomanika,Thank you for choosing our hotel for your stay. We appreciate your rating and are happy to have served you. If there is any specific feedback you would like to share with us, please feel free to reach out. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Tomica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Tomica,Thank you so much for sharing your positive experience with our friendly and helpful staff! We strive to provide exceptional service to all our guests, and we're thrilled to hear that we succeeded during your stay. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from Manager on 23 Jan 2024
Hello Nancy,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and are pleased that we met your expectations. We hope to welcome you back in the future for another memorable stay.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Blanket on one bed had a burnt spot in a no-smoking room. The coverlets on both beds had marks of dirty shoes. Hair,not belonging to us, was on bathroom floor Lamp between the beds had nonworking plugs.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We appreciate your feedback and will certainly address these concerns with our housekeeping and maintenance teams to ensure this does not happen in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Dawniese

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Dawniese,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back in the near future.

6/10 Okay

Mary

Liked: Room comfort
Xmas stay
Our room was comfortable and spacious. It was clean and comfortable. The rest of the hotel is worn, tired, and dirty. Service and friendliness of staff was fair.
Stayed 3 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello Mary, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found your room comfortable and spacious. We apologize if some areas of the hotel did not meet your expectations. We appreciate your feedback and will address the areas you mentioned with our team. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Allene

Disliked: Staff & service
Horrible staff but it was ok
Stayed 4 nights in Dec 2023
Response from Manager on 24 Dec 2023
Hello Allene,We are sorry to hear that you had a negative experience with our staff during your stay. We appreciate your feedback and will address this with our team to ensure better service in the future. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

2/10 Terrible

ROBERT

Hotels.com operation is terrible. They don’t communicate with the properties they allegedly represent. If they did they would know that I canceled my duplicate reservation at La Quinta Collinsville for 12/19/24 last week while I stayed at the property. I was unable to get my prepaid money back from Hotels.com nor La Quinta because of their lack of communication, poor customer service, and bad business practices. I would advise avoiding Hotels.com
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello ROBERT,Thank you for sharing your feedback with us. We're sorry to hear about your experience with Hotels.com. While we understand your frustration, we kindly recommend reaching out to Hotels.com directly to address any concerns regarding your reservation and refund. We value your feedback and appreciate your understanding.

2/10 Terrible

Britni

Travelled with family, Travelled with group
Disliked: Staff & service
The staff was the absolute worse. When we checked in to start our vacation it took an hour to even get checked in because the guy at the desk was to worried about his phone and then they tried to tell me I havent paid for my room and tried to charge me multiple times when i had the receipt saying my room was paid for way in advance. Then saturday night when he got back to our hotel at 1am after a day at Dirt Nationals we found my sister and her fiances stuff packed in boxes in the lobby. They had kicked her out of her room with NO WARNING. They called her at 9am that morning and asked if they were checking out today or staying another day. They said that they are staying another day and will be checking out Sunday. They said ok. We left the hotel at 1pm to get lunch and head to the dome. We walked right passed the front desk where they were all standing and not a word was said about not being checked out or anything. They smiled and said "have fun".
Stayed 4 nights in Dec 2023
Response from Owner on 17 Dec 2023
I apologize for the misunderstanding you had during your stay. Your reservation was prepaid through Expedia and Expedia's card for payment was declining. That took about 15-20 minutes to check in as per our records. And the front desk person was using his cell phone to figure out with the manager. As mentioned your sister's stuff was packed in boxes because it was their checkout date. The front desk informed them around checkout that it was their departure date and they needed to checkout as we were sold and didn't have more rooms, to which guests replied that they had reservations and they would stop at the desk to pay. After checking the system and not finding the reservation, we called the room and found out they had all left by noon. We called their phone and left a voicemail and didn't hear anything from the guest. Since other guests were about to check in, we had to empty the room for another guest. Your reservation was for 4 nights and your sister's reservation was for only 3 nights. And not all the hotel staff recognize the guests personally. Since our front desk person changes during different shifts. Our all staff will be greeting all the guests as a sign of politeness.Thank you for your stay.

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello STEVEN,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience overall. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any concerns and make your next stay even better. We hope to welcome you back soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints,would stay again
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Mark,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience and would consider staying with us again. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Cindy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Cindy, We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to us directly so that we can address any specific concerns or issues you had. We value our guests' feedback and aim to provide the best possible experience.

8/10 Good

Cesar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Cesar,We're glad to hear that you had a positive experience during your stay with us! If you have any additional feedback or suggestions, we would love to hear from you. Please feel free to reach out to our hotel directly. We hope to welcome you back again in the future!