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Reviews of Holiday Inn Express & Suites College Park-University Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites College Park-University Area, an IHG Hotel
9020 Baltimore Avenue, College Park, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 807 reviews" "
Rating 8 - Good. 261 out of 807 reviews" "
Rating 6 - Okay. 80 out of 807 reviews" "
Rating 4 - Poor. 38 out of 807 reviews" "
Rating 2 - Terrible. 39 out of 807 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Guochun

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Internet was down shortly after arrival. No restore thereafter...
Stayed 1 night in Apr 2024
Response from Camille on 29 Apr 2024
Good afternoon Guochun, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We are very grateful and really appreciate your feedback. Sometimes things do happen beyond our control for example the lost of Wi-Fi connection, however, my apologies for the inconvenience of you not having Wi-Fi.

10/10 Excellent

Ashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff.
Stayed 1 night in Apr 2024
Response from Camille on 14 Apr 2024
Dear Ashish, thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. This means a lot to us and we really appreciate your feedback.

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!!
Stayed 1 night in Apr 2024
Response from Camille on 9 Apr 2024
Dear Angelia, thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. This means a lot to us and we really appreciate your feedback.

10/10 Excellent

Sreeharshan

Liked: Cleanliness, staff & service, property conditions & facilities
I have a suggestion to replace the TV from standard Cable connection to web TV through WIFI. So customers can watch YouTube, Netflix etc
Stayed 2 nights in Mar 2024
Response from Camille on 3 Apr 2024
Dear Sreeharshan,Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. This means a lot to us and we really appreciate your feedback. I will pass along your suggestion to the management team.

8/10 Good

Orlando

Travelled with family
Liked: Amenities
Very Happy with shuttle service.
Stayed 3 nights in Mar 2024
Response from Camille on 26 Mar 2024
Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We are glad that you were happy with the shuttle service offered as it is one of our most requested perks. I greatly appreciate your feedback.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Camille on 26 Mar 2024
Dear Valerie,Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback.

6/10 Okay

Nghi

Liked: Staff & service
This hotel is just okay and it’s a little pricey in my opinion. However it’s convenient though.
Stayed 3 nights in Mar 2024
Response from Camille on 26 Mar 2024
Dear Nghi,Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. I am sorry you feel that way about staying at our property but as you stated it's a matter of opinion. However, thanks for sharing, your feedback will be shared with my management team to see how we can fix this moving forward.

6/10 Okay

Indranil

Liked: Staff & service
We stayed in a suite. There was a HVAC units attached to the wall in each of the units. Both were not weather sealed. There was a draft coming in from both the units. The hotel doesn’t clean the room unless explicitly requested. We were not told about it. Apparently, it’s mentioned somewhere key card folio. Parking and breakfast are complementary and room rates are quite reasonable.
Stayed 3 nights in Feb 2024
Response from Camille on 26 Mar 2024
Dear Indranil,Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Yes, you are correct instructions on housekeeping is both stated on the key jacket given to you which holds your room keys, and reiterated by the Front desk attendee while handing you said key packet at the time of check-in. However, I do want to apologize to you for the inconvenience you have suffered during your stay. Your feedback will be shared with my management team to see how we can fix this moving forward. Thanks again. Camille

10/10 Excellent

Srisailas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great!
Stayed 1 night in Feb 2024
Response from Camille on 26 Mar 2024
Hi Srisailas,Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We are absolutely thrilled that your stay with us was great and really appreciate your feedback.

10/10 Excellent

Sonnya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the property was under construction but it didn’t effect my stay
Stayed 1 night in Dec 2023
Response from Camille on 26 Mar 2024
Dear Sonnya,Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We are grateful and really appreciate your feedback.

10/10 Excellent

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
The room and bathroom were quite spacious. I loved the Dove products in the bathroom. They had a very nice scent. Breakfast was also very good.
Stayed 1 night in Feb 2024
Response from Camille on 27 Feb 2024
Hi Kirkland, Thank you for being our guest and I'm glad your stay was a good one. Also, thank you for taking the time to leave us a review. We really appreciate it.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Camille on 20 Feb 2024
Dear Andrea,Thank you for being our guest and for staying with us at the Holiday Inn Express and Suites College Park. I also want to thank you for taking the time to leave us a review. It means the world to us and we appreciate your feedback.

8/10 Good

Jerimie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place to stay for an overnight stay.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on 7 Feb 2024
We are happy you enjoyed your stay. Thank you for staying. Hope to see you again!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and helpful staff. Super clean room. Bed was the most comfortable I’ve ever laid in! Breakfast is included, I stick with a healthier option - oatmeal, yogurt and fruit - not loving the other choices! But other than that I’d definitely go back. This was my 2nd time there.
Stayed 1 night in Jan 2024
Response from Camille on 25 Jan 2024
Hi Sarah, Thank you for being our guest and I'm glad your stay was a good one. Also, thank you for taking the time to leave us a review. We really appreciate it. Hope to see you again very soon as your loyalty means the world to us.

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable.
Stayed 1 night in Jan 2024
Response from Camille on 25 Jan 2024
Hi Diane, Thank you for being our guest and I'm glad your stay was a good one. Also, thank you for taking the time to leave us a review. We really appreciate it. Camille

10/10 Excellent

jose

Stayed 3 nights in Dec 2023
Response from Camille on 25 Jan 2024
Hi Jose, Thank you for being our guest and I'm glad your stay was a good one. Also, thank you for taking the time to leave us a review. We really appreciate it. Camille

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant! Room very clean!
Stayed 2 nights in Jan 2024
Response from Camille on 19 Jan 2024
Dear, Travis,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

4/10 Poor

Bryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

henry

Stayed 3 nights in Jan 2024
Response from Holiday Inn Express on 8 Feb 2024
Thank you for staying with us! Hope to see you again.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay at the Holiday Inn Express. It was quite convenient for a research trip to the National Archives. There is a major construction project on Baltimore Avenue making the entrance and exit difficult. During my stay, there were many student groups staying there on their visit to DC.
Stayed 3 nights in Jan 2024
Response from Camille on 11 Jan 2024
Dear Michael, Thank you for choosing the Holiday Inn Express and for being our guest. The construction is taking place to widen the road in which we have no say, but I do want to apologize for any inconvenience this may have caused during your stay here with us. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Camille on 8 Jan 2024
Good morning, Travis,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Jodi

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were great !!! Everyone was kind and helpful …
Stayed 2 nights in Dec 2023
Response from Camille on 8 Jan 2024
Good morning, Jodi,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Rudolph

Good value clean and nicely furnished
Stayed 1 night in Dec 2023
Response from Camille on 31 Jan 2024
Hi Rudolph, Thank you for being our guest and I'm glad your stay was a good one. Also, thank you for taking the time to leave us a review. We really appreciate it.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Camille on 8 Jan 2024
Good morning, Maria,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Toia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice & clean. Conveniently located. Hot breakfast 😋.
Stayed 2 nights in Dec 2023
Response from Camille on 8 Jan 2024
Good morning, Toia,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Camille on 8 Jan 2024
Good morning, Luis,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Camille on 8 Jan 2024
Good morning, Sandy,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

6/10 Okay

Karin

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The hotel is quiet. Our only issue was that our bathroom had a sulfuric, sewer like smell coming from the bathroom for our entire stay. We had to keep the toilet lid down and the door closed at all times. We could barely stand the smell when showering!
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express on 8 Feb 2024
Hi! Thank you for staying with us. We highly apologize for any inconvenience this may have caused. We will do our best to solve this situation.

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were very kind and accommodating. There were some areas in the room that were not "finished." There was an open hole in the ceiling in the bathroom surrounding the sprinkler. There was a dehumidifier in the corner of my room as well...that was not plugged in or turned on.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 8 Feb 2024
Hi, I am glad you enjoyed your stay! We apologize for the smell as our hotel is under maintenance. We'll check this out immediately! Thank you so much for your feedback.

6/10 Okay

Oksana

Travelled with family
Liked: Staff & service
Not a very compeling hotel
Possibly one of the worst pull-out couches I ever slept on! The mattress was so old and thin and lumpy that I felt every single metal piece in the couch. Also, while the first impression of the suite was that it was quite clean, a few things came to my attention like a dead dry bug on the window sill (probably noone ever opene the first blind to see it), also the window paint seems to be recent, it was clearly put on top of a rusty frame (because it was visible). And on the sides of the couch, where people usually do not look but where I put the chair, there were mulpitle crubms. The fan in the half bath did not work and the light was very dim. We come to that area quite often for swim meets, but this hotel will not be on my list - the price does not match the offering.
Stayed 2 nights in Dec 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice college town option
Busy college town with good location that is walkable to many local amenities. Breakfast was good, overall services good, nice room, we just had no control of the room temperature, which for us was slightly warm in our room.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 8 Feb 2024
Good afternoon Christine,Thank you for choosing the Holiday Inn Express and for being our guest. I would also like to thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Francisca

Business traveller, Travelled with partner
Liked: Amenities
I did not observe anything unique about this property. The blinds in my room will not come down and i cannot sleep with light in the room. I could hear all the conversation in the room next door to me. When , the occupant in the order room is opening his/her door, is like they are opening but my room, very scary
Stayed 1 night in Nov 2023
Response from Camille on 10 Nov 2023
Dear Francisca, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. I am terribly sorry that your experience with us was such a bad one and I sincerely apologize for the inconvenience that caused. I have shared your feedback with the team so we can make it right if not for you, then for our future guests'.

4/10 Poor

Joseph

Stayed 1 night in Oct 2023

8/10 Good

cinzia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little cold (not temperature, just not welcoming / warm) feeling.
Stayed 2 nights in Sep 2023
Response from Camille on 30 Oct 2023
Hi Cinzia, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. I am sorry you felt that way and I do apologize for your experience. I have shared your review with the rest of the team so we can make it right if not for you, then for our future guests'.

2/10 Terrible

Tyrhea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from Camille on 30 Oct 2023
Good afternoon Doris, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

8/10 Good

Linda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient to stores and small eateries. Staff very courteous and helpful
Stayed 2 nights in Oct 2023
Response from Camille on 30 Oct 2023
Dear Linda, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

8/10 Good

JB

Travelled with family
Liked: Cleanliness, room comfort
Noisy, you can hear road sounds easily which will wake you up at times. Very less options for breakfast for vegetarians.
Stayed 2 nights in Oct 2023
Response from Camille on 30 Oct 2023
Good afternoon JB, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. I do apologize that at breakfast there weren't many options for vegetarians and any inconvenience this may have caused. I have shared your review with the management team for them to come up with a solution.

6/10 Okay

Aleata

Travelled with family
Liked: Room comfort
Wouldn’t be back
Evening check in was great, staff was friendly, helpful, and informative. Saturday female day never greeted us anytime we came into the lobby. I requested housekeeping during check in and called Saturday however it wasn’t done by 2P, I called front desk which was useless. When housekeeping arrived I just asked them to for new towels, clean the bathroom, and change the trash and she did. Check out went well.
Stayed 2 nights in Oct 2023
Response from Camille on 30 Oct 2023
Dear Aleata, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. I am sorry you felt that way and I do apologize for your experience. I have shared your review with the rest of the team so we can make it right if not for you, then for our future guests'.

8/10 Good

Kim

Stayed 2 nights in Oct 2023
Response from Camille on 6 Nov 2023
Good afternoon Kim, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

10/10 Excellent

Roslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful. The breakfast was very good and kept being refilled.
Stayed 1 night in Oct 2023
Response from Camille on 30 Oct 2023
Gooday Roslyn, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

10/10 Excellent

AnnMarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, the staff members were courteous. The bed was comfortable.
Stayed 2 nights in Oct 2023
Response from Camille on 30 Oct 2023
Hi AnnMarie, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

8/10 Good

Jessie, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much variety for breakfast for those with allergies. I liked that there were refillable containers for the bathroom soaps. Gym didn’t have towels. Clean property. Room was fine for the night.
Stayed 1 night in Oct 2023
Response from Camille on 6 Nov 2023
Good afternoon Jessie, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in great location in College Park
Great service, good location and good breakfast. Lights in bathroom had to be changed but otherwise everything was good.
Stayed 4 nights in Oct 2023
Response from Camille on 6 Nov 2023
Good afternoon Kenneth, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

4/10 Poor

Casey

Stayed 3 nights in Sep 2023

8/10 Good

Katerin

Travelled with family and small children
Liked: Cleanliness
My stay at this location was alright , staff was somehow nice in overall it’s was ok ..
Stayed 1 night in Oct 2023
Response from Camille on 6 Nov 2023
Dear Katerin, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

2/10 Terrible

Otis

Stayed 1 night in Oct 2023

8/10 Good

Hayden

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was good, but the toilet handle needs to get adjusted other than that it was nice. I am happy that a dehumidifier was provided.
Stayed 2 nights in Oct 2023
Response from Camille on 6 Nov 2023
Good afternoon Hayden, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.

8/10 Good

Talia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Camille on 6 Nov 2023
Dear Talia, Thank you for staying with us and for being our guest here at the Holiday Inn Express College Park. Also thank you for taking the time to leave us a review. We really appreciate your feedback. Have a great rest of your week.