Cloud Forest Tours and Activities

1

Staff and location cannot be beat!

Mikayla is the person that made our stay what it was. We decided to upgrade to a room with lounge access as my wife has coeliac disease. Not only did Mikayla make sure it was relayed to the kitchen each time we arrived at the Crystal lounge she made sure it was noted for all staff members in the lounge. Mikayla was just a super star and my wife appreciated her more than words can say. Her kindness and pure care about my wife needing to be careful so as not to get ill was much appreciated. There was also a younger gentleman some days in the lounge (unfortunately we didn’t get his name) was also fantastic. The older gentleman really had no idea and even said my wife was fine to eat lasagne so we very much only trust Mikayla and the young gentleman who always bought her food directly from the kitchen. We loved our time spent by the pool, it was relaxing and what we had expected, we also visited the roof top garden which was a beautiful space. Our room was large enough for us to utilise with our heavy cases loaded from our time in the UK before coming home to Aus however we did find a few things that could be improved on in the rooms. The bathroom needs better attention cleaning wise and potentially new blinds for the shower area. We found the see in to bathroom aspect on a room it’s size pointless as no one wants to go to the toilet with an audience and waiting for the blind to come down takes time! Somewhere to hang towel (not next to the toilet) is needed for sure.