Cliff Ridge Colony Hotels, Cleveland

"The room was marginal in terms of being clean. The fitness center appeared to not have been vacuumed in some time, plus there were no towels in the rack that had the word "towels" under it. And the clock was not working - new battery? I got in tmy room shower and realized that none of the dispersers worked - so I took a shower with no soap/shampoo. When I went to the front desk and asked about it, I was told they were not working and being replaced, but there was no sign indicating that fact - hence a shower with no soap. The heating/cooling unit appeared to work, but I could not tell how to set it as the labels were missing on two of the settings so not sure what they did. The grill on the heating unit was gross - looked like someone spilled coffee all over it. I use stairs to go from one floor to the next, so the fact the stairs had not been recently vacuumed was obvious. Our room was maybe vacuumed, but it was not done very thoroughly. When I checked out, I was not given a receipt but told I would receive one by email - did not happen. I wanted a receipt because this was clearly a case of the hotel did not come anywhere close to my expectations and what I had to pay for the room (I think the rate was jacked up because Furman graduation.) Should I go on? Bottom line, this was probably my worst hotel experience ever."

"The breakfast was a very nice spread! Staff was friendly and helpful. Room was quiet and clean."

"Great value for the price"

"Parking was easy. Breakfast couldn’t keep up with demand"

"The room was very nice, comfortable. The hallway was quiet. Large bathroom. Breakfast was more than adequate. "

"Sheets not changed, hair in shower"

"Has character Clean friendly staff great beds great pillows I will definitely return "

"Lovely B&B in a great location downtown. Friendly staff, comfortable rooms, and a great breakfast. We stayed for three nights and thoroughly enjoyed our visit. Check-in and out was very easy. The social hour on Friday and Saturday nights with live music was a treat. The other guests were respectful and social. The space is well maintained for a house of that age - the creaky floors and aged surfaces are part of the charm! We would definitely stay again."

"The room was large and the staff was friendly."