Cleveland Holidays from NZ$4,265

Excellent location, rooms are clean and cozy. O only slight downside is that there’s no elevator to take suitcases up but staff will help with that

The room was a little small, but nice and clean. I feel like either everyone was super quiet or the sound proofing in the hotel was very good. I didn’t hear any neighbors and slept well. Breakfast was very good, the gym is small but has a flat bench, and a couple useful machines to get a solid workout while on travel. The only thing I didn’t like was there aren’t many trash cans in the hallways and there were no wash clothes to wash your body in the shower. I guess this is an English thing but I wish I would have known that before arriving. The location is perfect, and I will likely return again in the future.

This was one of the best hotels I’ve ever stayed in. Every member of the staff was extremely welcoming, helpful, and friendly. They were always willing to offer recommendations for restaurants or things to do, and would even help arrange a taxi. When we checked in, we were greeted immediately, offered water, and then promptly shown to our room. The rooms were each unique and cozy, which really encouraged you to enjoy all the different spaces the hotel had to offer to relax. Their menu was also really good—especially the breakfast options—and they even offered a really nice afternoon tea. We were traveling to visit the Hawaiian Kingdom exhibition at the British Museum, and it was literally right around the corner—not even a 5-minute walk. We were also conveniently close to several shops and restaurants, all within a few minutes walking. Even some I visited in SoHo tweet only a 15–18 minute walk, or a quick cab ride if walking isn’t possible for you. I wish I could name everyone on the staff who made such an impression, but I didn’t catch all of their names. Tudor, Marta, and the two evening bartenders were all fantastic—but truly, everyone I encountered at the hotel was. If I’m ever back in London, I will definitely be staying here again.

Great location and friendly and helpful staff at reception.

Located conveniently to the tube station with many restaurants within walking distance The room was TINY, had to turn sideways to get past the bed to enter the bathroom and then turn sideways to enter / exit the shower The bathroom door stuck so never fully opened Hot water sometimes and never warm in the bathroom sink The fridge door didn’t fully open because it hit the entry door Couldn’t use the kitchenette sink ( which is as narrow as my hand ) because the coffee tray covered 1/3 of it The room key did not operate in the in room key card slot so all the lights turned out fully over & over again. When we asked for help they jammed a card in on an angle and said don’t move it then housekeeping took it out the next day This was particularly frustrating when it happened as I was showering Overall not a great stay Would say the room is suited for one person only This is our 4th trip overseas to London and will look elsewhere