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Reviews of Hampton Inn & Suites Oakwood Village-Cleveland

2.5 out of 5
Hampton Inn & Suites Oakwood Village-Cleveland
23300 Oakwood Commons Drive, Oakwood Village, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 868 reviews" "
Rating 8 - Good. 176 out of 868 reviews" "
Rating 6 - Okay. 47 out of 868 reviews" "
Rating 4 - Poor. 18 out of 868 reviews" "
Rating 2 - Terrible. 32 out of 868 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steven was awesome last night friendly, funny and very helpful wirh all our needs
Stayed 1 night in Apr 2024
Response from Steven Pittman GM on 28 Apr 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make your stay comfortable! We truly have a great team here and thank you for your kind words! It was a pleasure having you here with us! We can’t wait to welcome you back again soon! Thanks again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Close to destination
Stayed 1 night in Apr 2024
Response from Steven Pittman GM on 28 Apr 2024
Thank you so much for sharing this great review. I am very happy to hear that you enjoyed your location. Thank you again, and we look forward to seeing you back soon!

10/10 Excellent

Thearthur

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was accommodating and responsive
Stayed 5 nights in Apr 2024
Response from Steven Pittman GM on 28 Apr 2024
Thank you so much for sharing this great review. I am very happy to hear that you enjoyed your stay throughout. Thank you again, and we look forward to seeing you back soon!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Steven Pittman GM on 28 Apr 2024
We are truly thankful for your 5-star reviews. We look forward to welcoming you back.

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Steven Pittman GM on 28 Apr 2024
We are truly thankful for your 5-star reviews. We look forward to welcoming you back.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much in the area. Good place to stay if going to racino
Stayed 1 night in Mar 2024
Response from Steven Pittman GM on 28 Apr 2024
Thank you so kindly for taking the time to share your review. Our team is pleased your stay was of pleasure and look forward to being of service again should travels bring you back to the area.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean. Staff was very friendly and knowledgeable.
Stayed 1 night in Apr 2024
Response from Steven Pittman GM on 28 Apr 2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make your stay comfortable! We truly have a great team here and thank you for your kind words! It was a pleasure having you here with us! We can’t wait to welcome you back again soon!

10/10 Excellent

Terri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!! Will definitely stay again

10/10 Excellent

Chuck

Travelled with family
Clean and friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Steven Pittman GM on 30 Mar 2024
I am very disappointed to read that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and area was nice. The staff were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Steven Pittman GM on 30 Mar 2024
Thank you for taking the time to share your comments regarding your recent stay at the Hampton Inn & Suites. It was a pleasure to learn of your appreciation with the quality of service of our team and overall accommodations of our hotel.

10/10 Excellent

Heather

Liked: Amenities
Very nice room and very friendly staff!
Stayed 1 night in Mar 2024
Response from Steven Pittman GM on 30 Mar 2024
Thank you for taking the time to share your comments regarding your recent stay at the Hampton Inn & Suites. It was a pleasure to learn of your appreciation with the quality of service of our team and overall accommodations of our hotel.

2/10 Terrible

Shawn, Cleveland

Travelled with family
Disliked: Staff & service
I did not like the fact that I made a mistake in booking called right away to corrected and they would not let me change my day by one day. They charged me for a night that I was not going to stay. Just took my money. Not good business.
Stayed 1 night in Mar 2024
Response from Steven Pittman GM on 30 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steven Pittman GM on 30 Mar 2024
We are truly thankful for your 5 out of 5 reviews. We look forward to welcoming you back.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very clean
Stayed 2 nights in Feb 2024
Response from Steven Pittman GM on 30 Mar 2024
Thank you for your positive survey. I am so glad to see all the 5 and 5s and that we met your expectations! I hope your next stay is just around the corner.

10/10 Excellent

Terry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay! Very clean, staff was helpful and friendly. I would recommend staying at this hotel: The only negative was their recipe for scrambled eggs-we did care for them, for they had no taste. Otherwise, their free breakfast was excellent! Thank you for a relaxing stay with Hampton.
Stayed 1 night in Feb 2024
Response from Steven Pittman GM on 30 Mar 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to read that you didn't like our breakfast. This critical feedback will help us in training our breakfast team and maybe change some items in breakfast. Thank you and look forward to seeing you soon.

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Steven Pittman GM on 30 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good but the pool is cold Room very clean , Hotel service Good, Breakfast good; Only problem is the pool being cold …
Stayed 1 night in Feb 2024
Response from Steven Pittman GM on 30 Mar 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that the pool did not meet your expectations. Please note that your concerns have been passed on to our engineer for review. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steven Pittman GM on 30 Mar 2024
We are truly thankful for your 5 out of 5 reviews. We look forward to welcoming you back.

10/10 Excellent

Shantaniece

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Steven Pittman Gm on 14 Feb 2024
We are truly thankful for your 5-star reviews. We look forward to welcoming you back.

8/10 Good

Donald

Travelled with family
Fairly clean. Could hear every footstep in room above.
Stayed 1 night in Feb 2024
Response from Steven Pittman Gm on 14 Feb 2024
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. Please note that your concerns have been passed on to our Chief Engineer for review.

10/10 Excellent

Alaiyah

Business traveller
Perfect location. Quiet, and friendly staff.
Stayed 1 night in Feb 2024
Response from Steven Pittman Gm on 14 Feb 2024
Thank you for taking the time to share your comments regarding your recent stay at the Hampton Inn & Suites. It was a pleasure to learn of your appreciation with the quality of service of our team and overall accommodations of our hotel.

10/10 Excellent

Alfonzo

Stayed 1 night in Feb 2024
Response from Steven Pittman GM on 30 Mar 2024
We are truly thankful for your 5 out of 5 reviews. We look forward to welcoming you back.

10/10 Excellent

Lana

Stayed 1 night in Feb 2024
Response from Steven Pittman GM on 30 Mar 2024
We are truly thankful for your 5 out of 5 reviews. We look forward to welcoming you back.

10/10 Excellent

DAVID, Fowler

Stayed 1 night in Jan 2024
Response from Steven Pittman GM on 30 Mar 2024
We are truly thankful for your 5 out of 5 reviews. We look forward to welcoming you back.

10/10 Excellent

Kathleen M.

Liked: Staff & service, property conditions & facilities
Staff was amazing, friendly and very helpful. Room was very clean.
Stayed 1 night in Jan 2024
Response from Steven Pittman Gm on 5 Feb 2024
Thank you for your positive comments. I am so glad to read that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steven Pittman Gm on 5 Feb 2024
We are truly thankful for your 10 out of 10 review. We look forward to welcoming you back.

6/10 Okay

Michael

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steven Pittman Gm on 5 Feb 2024
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for any inconveniences that you experienced during your stay.

10/10 Excellent

Murad

Response from Steven Pittman Gm on 14 Feb 2024
We are truly thankful for your 5-star reviews. We look forward to welcoming your back.

10/10 Excellent

EDWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, wonderful staff. Will absolutely stay here again in the future
Stayed 1 night in Dec 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 5 out of 5 review. We look forward to welcoming you back.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 10 out of 10 review. We look forward to welcoming you back.

10/10 Excellent

melinda

So convenient
Stayed 1 night in Dec 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 5 out of 5 review. We look forward to welcoming you back.

2/10 Terrible

Kristyna

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I travel to Cleveland often and this has been my Hotel of choice for the 4 years. This time was VERY different. I could hear the room upstairs which never happens.. The bed was hard a brick..which also never happens .. Finally I arrived at 12am and requested a late check which they accommodated, however the house keeping staff tried to enter my room 4 times before I finally told her to stop. I have a late check out. I can TRULY say this was one of the worst stays Ive ever experienced while at this hotel. Very disappointing because usually its Nothing but 10s across the board.
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
Thank you for taking the time to complete a survey of our hotel. We sincerely apologize for the inconvenience you experienced with the Housekeeper walking into your room. The issues you mentioned have been corrected with the Executive housekeeper. Thank you again for your feedback, and we hope you will give us another opportunity to make your stay the best it can be.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location worked very well and the property and staff were very good!
Stayed 2 nights in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 4 out of 5 review. We look forward to welcoming you back.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice overnight stay. The property & room were clean & comfortable.
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 5 out of 5 review. We look forward to welcoming you back.

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean and staff were friendly. Hotel guests were noisy and not able to adjust thermostat to blow cooler air.
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 4 out of 5 review. We look forward to welcoming you back.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 5 out of 5 review. We look forward to welcoming you back.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book your stay with NO regrets!!!!
The only thing is the thin walls which management is already aware of. Great staff there. What really impressed me was the management interact with the people and ask if there is anything that we see that needs improved. Mind u, it’s already a very nice hotel. Loved this stay and i truly believe you will too. Oh, and I could find a real complaint about the breakfast either. Thank you to this hotel and staff!!!!!!
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our amenity and service met and exceeded your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Dionne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 10 out of 10 review. We look forward to welcoming you back.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 5 out of 5 survey. We look forward to welcoming you back.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, lots of good choices.
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 5 out of 5 review. We look forward to welcoming you back.

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and our room were very clean and the front desk staff were friendly and welcoming. The location was close to our event venue and easy to find. My only feedback is that housekeeping knocked on our door shortly after 9 a.m. to see if we had checked out yet when check out wasn't until 11.
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to read that housekeeping knock on your door before checking out time. This critical feedback will help us in training our team to be more efficient. Thank you and look forward to seeing you soon.

8/10 Good

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls are paper-thin. We could hear what people were saying in the room next door, also footsteps from above. made it very hard to sleep. I have had better breakfast at Hamptons before. The two women at the desk was very helpful and friendly.
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to read that housekeeping knock on your door before checking out time. This critical feedback will help us in training our staff. Thank you and look forward to seeing you soon.

6/10 Okay

Barbara

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
I am very disappointed to read your score of 3 for your stay. We would like to know more. you can reach out to meet through Expedia website. hope to hear from you soon.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay ...Telisa at the front desk was very helpful and great to talk with....hotel was clean ,room was great ,the bed was comfortable and the breakfast and coffee was very good...an enjoyable stay
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 2 Jan 2024
Thank you for taking the time to share your comments regarding your recent stay at the Hampton Inn & Suites. It was a pleasure to learn of your appreciation with the quality of service of our team and overall accommodations of our hotel.

10/10 Excellent

Merle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to MGM.
Stayed 1 night in Nov 2023
Response from Steven Pittman Gm on 5 Feb 2024
We are truly thankful for your 5-star reviews. We look forward to welcoming you back.

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME STAY
WAS AMAZING! ROOM WAS VERY NICE. THE DESK CLERK WAS AMAZING SUPER NICE AND VERY FRIENDLY
Stayed 1 night in Oct 2023
Response from Steven Pittman Gm on 31 Oct 2023
Thank you for taking the time to share your comments regarding your recent stay at the Hampton Inn & Suites. It was a pleasure to learn of your appreciation with the quality of service of our team and overall accommodations of our hotel.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awful everything else was great.
Stayed 1 night in Oct 2023
Response from Steven Pittman Gm on 31 Oct 2023
We appreciate you taking the time to provide us with such candid feedback. I am very sorry to hear that your breakfast did not meet your expectations. Please email us with a phone number or email address so that I can discuss your issues personally.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Every staff member working the desk was very friendly and helpful. Reasonable price, decent breakfast options. Close to Cuyahoga National Park.
Stayed 2 nights in Oct 2023
Response from Steven Pittman Gm on 31 Oct 2023
Thank you for your positive review. I am so glad to see all the 10s and that we met your expectations! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Steven Pittman Gm on 2 Jan 2024
We are truly thankful for your 5 out of 5 survey. We look forward to welcoming you back.