Room, 2 Queen Beds, Non Smoking
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Reviews of Ramada by Wyndham Cleveland Independence

3.5 out of 5
Ramada by Wyndham Cleveland Independence
5300 Rockside Road, Independence, OH

Reviews

4.8
Rating 10 - Excellent. 44 out of 310 reviews" "
Rating 8 - Good. 30 out of 310 reviews" "
Rating 6 - Okay. 44 out of 310 reviews" "
Rating 4 - Poor. 78 out of 310 reviews" "
Rating 2 - Terrible. 114 out of 310 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

norma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was nasty. when we got to our room the room wasn't cleaned. food and food wrappers all over the tv stand, beds stripped, bathroom wasn't cleaned. total mess. would not recommend.
Stayed 2 nights in May 2024

6/10 Okay

Danielle

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location of the property was great, but we reserved a king bed room and was put into a handicapped room ( which neither one of us are), the room had old dead bugs in the window, hole in the wall, dirty microwave. The outside had trash all around.
Stayed 1 night in May 2024

2/10 Terrible

Jennifer

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room very dirty.
Stayed 1 night in Apr 2024

4/10 Poor

Mindy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking is very far away from the front desk and the elevators. Parking is in the back where you have to go up a step to get into the stairway to go down to the first floor or up to the second floor. To get to the elevator you have to walk all the way down the hallway to take your bag up to your floor and then all the way back to your room. The hallways were dirty and the wires from the security cameras hung down from the ceilings. The third floor hallway stunk of marijuana. The walls are very thin, could hear the crying baby and yelling mother in the next room. The bed was very comfortable and the chairs in the room were very nice. There were no knives at breakfast and the weirdest bacon I have ever seen. No water to drink, only milk, orange juice, and coffee. Breakfast was mediocre at best. The pool was locked on our first night there, but the front desk would unlock it if needed, the card reader to get in did not work. The hot tub was out of order, the pool was small and there was a party with about 30 children in attendance. Staff was friendly and knowledgeable.
Stayed 2 nights in May 2024

2/10 Terrible

laura

Stayed 1 night in Apr 2024

10/10 Excellent

Keyaira

Stayed 4 nights in Apr 2024

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Pleasant
Stayed 1 night in Apr 2024

4/10 Poor

Alisia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was excellent. We chose to stay here because we were having a power outage in my neighborhood. This was a quick last minute 2-night stay because the electric company updated us that we would be out of service for 48 hours or so. If the weather had been a little warmer, we would have toughed it out at home. We chose this hotel because it is close to our home, and we could get back quickly if necessary. Upon arriving we parked in the rear lot and the first thing I noticed was a sign that said "Not responsible for damaged vehicles". When we walked through the back door I smells like smoke, urine, pool water and dirty hallways. I was appalled. I told my husband, we can't stay here, let's see if we can cancel. The entire hotel needs an update, but there are other areas that are not as bad, but still dusty and outdated. At the desk we wanted to cancel, but could not because we had booked through Expedia. When I got on the Expedia website, it would not let us cancel because the check-in time had expired. Now we were stuck with 2 nights at this nightmare. I spoke with the front desk and they made sure that we would be in an area that would be less noisy and a little more private. The front desk staff were excellent. Next time I book a last-minute hotel, I will read the reviews first like I usually do. The people staying here is the problem. I checked out after the 1st night and lost over $100 because of no refund from the hotel or Expedia.
Stayed 2 nights in Apr 2024

2/10 Terrible

Scott, Grove City

Disliked: Amenities, property conditions & facilities
Really not great. Prison doors and gross stairwells.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Loved the bedspread, everything on the bed was clean and bright and white. A standard breakfast is offered and the pool is HUGE. Staff was very helpful and personable going out of their way to accommodate every guest. Room was adequately stocked with towels and even Dove hygiene products which was even nicer than some high end hotels I’ve stayed in. The fitness center was awesome and it had a lot of equipment. I would definitely recommend to friends and just anyone that needs a good and budget friendly place to stay. It’s a hidden gem among a bunch of hotels. This is my new go to hotel for sure.
Stayed 1 night in Apr 2024

8/10 Good

Susana, Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
was good
Stayed 1 night in Apr 2024

8/10 Good

Desmond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service
Stayed 2 nights in Apr 2024

10/10 Excellent

Thereasa

Liked: Amenities
The bed was comfortable
Stayed 1 night in Apr 2024

8/10 Good

Joekie

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, and the service was good. The parking lot was very close to my room
Stayed 2 nights in Apr 2024

2/10 Terrible

Julie, Pittsburgh

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Absolutely in disgusting shape. Didn’t feel safe. Or clean.
Stayed 1 night in Apr 2024

4/10 Poor

Jaime

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Saddest breakfast ever. Facility in need of fresh paint, new flooring and some maintenance. Room floor and hallway not vacuumed. Desk staff were friendly and bed and bath were clean.
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet hotel in a convenient location.
Stayed 2 nights in Apr 2024

4/10 Poor

Eric, Muskego

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Given key for occupied room No napkins at breakfast Coffee stain in elevator left for day Glass pieces in parking lot
Stayed 2 nights in Apr 2024

2/10 Terrible

Brent

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Requesting money back.
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Travelled with group
Went down for breakfast and there was nothing worth eating. Only 2 boxes on cereal. Milk was on counter open. It was a 1 gallon container.
Stayed 1 night in Apr 2024

10/10 Excellent

Suresh Kumar

Stayed 1 night in Apr 2024

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be condemned..It looks like the Bates Hotel inside..Ice machine on the 2nd floor has been broken for months.Wires hanging out on the floor. The telephone in room 227 does not work..The water runs slow draining in the bathtub.They came in my room when I was gone and stole my food. When I checked out I explain my horrible experience and the clerk barely spoke english....Do Not Stay at this Hotel...!!!!!!
Stayed 1 night in Mar 2024

2/10 Terrible

David

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was great. Holes in walls. Sticky floor in room. Hallways smelled like smoke and pot. Paint was poor in room. Bathroom not put together well. Looked like hotel was shut down and just opened back up hours before arrival. Outside trash cans overflowing. Way overpriced for what you get. Will never stay here again. Not recommended.
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Michael, Canton

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
rear hotel entry not secured, very dim bathroom light, no ventilation/fan in bathroom, hair found in the bathtub upon initial entry into the room, after first night maid service took our bath towels from hanging in the bathroom leaving us with only hand towels, maid service didn't provide fresh coffee cups, AC/Heater fan extremely loud, no refrigerator, small screen TV, no "channel guide" for TV service on screen or otherwise, night stand way too small for the crowded pile of hotel equipment placed there, lady during checkout was extremely polite and showed genuine concern
Stayed 2 nights in Apr 2024

8/10 Good

david, WARREN

Liked: Cleanliness, staff & service, property conditions & facilities
Just in for the night , but staff very cordial
Stayed 1 night in Apr 2024

2/10 Terrible

Alhuseney

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My hotel was filthy, the toilet had stains on it. And the room had a very bad odor. I had no remote in my room.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

2/10 Terrible

Wes

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was full of bugs
Stayed 1 night in Apr 2024

10/10 Excellent

Corleen H.

Travelled with family
Liked: Staff & service
Could be cleaner & updated
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property entrance from back parking lot to elevators is not easily accessible for the elderly. The breakfast was very sub par had spoiled milk, microwave was dirty, choses was very limited. Elevator was dirty and floor was sticky the whole three days I was there
Stayed 2 nights in Apr 2024

8/10 Good

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Portia

Travelled with partner
Liked: Cleanliness, staff & service
The facility could use some upgrades. The heaters in the room was very loud, the faucets fixtures were broken, there are old tension rods in the shower and the water backed up in the tub.
Stayed 1 night in Apr 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 2 nights in Mar 2024

2/10 Terrible

Mohamad Bisher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, stay away at all costs. This hotel needs to be demolished completely. Everything is dirty and rundown.
Stayed 1 night in Feb 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the counter charged me $23.50 for early checkin, the outside is filthy, the entire inside is in great disrepair, the room had stained sheets, molding walls, very dirty carpet, unclean shower walss, and outside had T housands of leaves from last year, and the main entrance extremely horrible. Shut this down, and stop lying with web pictures.
Stayed 1 night in Feb 2024

2/10 Terrible

Cy

Disliked: Staff & service, property conditions & facilities
Everything out dated, no ice bucket or close working ice machines
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable stay
Overall very good for the price. Clean, spacious rooms with nice furniture. Comp breakfast was decent. As others noted, lobby is sort of dark and unwelcoming. Otherwise, very nice!
Stayed 1 night in Feb 2024

4/10 Poor

Karen

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

John

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Matt, North Royalton

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

HERLESHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seems to be under renos which is not mentioned in expedia. The bathroom in the room was not nice. Some towels were dirty. There was not enough staff on the premises. I want my money back
Stayed 1 night in Jan 2024

4/10 Poor

Jane, Garfield Heighs

Disliked: Cleanliness, property conditions & facilities
The only thing that mattered was the front desk clerk was friendly checking in and checking out. It’s sad I remember when this was a beautiful hotel
Stayed 1 night in Dec 2023

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Tina

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The key cardds to get in, rarely worked. The free breakfast offered was a layout of microwave sandwiches and microwave pancakes. Someone tried to open our room door it was reported to the front desk and assistant manager and noone reached out to me at all. Scary situation. I would not recommend this facility to anyone. I expected more after seeing the website. Very disappointed.
Stayed 4 nights in Dec 2023

2/10 Terrible

krilia

Disliked: Staff & service, property conditions & facilities
I chose this property called upfront asking about incidental i was told nothing if it’s paid by credit card otherwise 100$ cash Soon I got out of the Uber an older gent run out telling me I’m not allow dog( I have a service animal for my condition). Then lady had issue wirh visa I was putting in as it was a gift card my stay was already paid I put down 100$ then she no it’s okay but we don’t allow pet not sure how many times I have to tell it’s a service animal for my condition got room it’s was okay however nothing I mean no stopper for the bath which was never gave to me ..Room and hallway colder than outside put the heat it’s too much .Last my cart with luggages got stuck in elevator not opening not closing It took the maintenance person that yell at me for my service to open so I can get out .
Stayed 1 night in Nov 2023