Studio, 2 Queen Beds, Non Smoking

Reviews of Extended Stay America Suites Cleveland Westlake

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 131 out of 515 reviews" "
Rating 8 - Good. 154 out of 515 reviews" "
Rating 6 - Okay. 109 out of 515 reviews" "
Rating 4 - Poor. 63 out of 515 reviews" "
Rating 2 - Terrible. 58 out of 515 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Luis

Travelled with group
Liked: Staff & service
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad or wrong just nothing more than expected. Staff helped me out and I greatly appreciate them. Thank you for the stay.
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Dear Sean, Thank you for choosing Extended Stay America. Our team strives to provide helpful service, and we are pleased they assisted you during your stay and that you had a satisfactory experience with us. Thank you for being our guest, and we look forward to welcoming you back for another positive stay in the future.Sincerely,Hotel Management

8/10 Good

Frederick E.

Liked: Staff & service
Worth the price.
Stayed 1 night in Apr 2024

2/10 Terrible

craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Are you kidding? Changed first room being smelled like smoke, sink had water in it from someone prior. Bathroom was beyond words. Second room, dirty comforter, asked to change it and she said "do you want me to do it, or do you want to do it"? I said, I dont work here, its your job dont you think? She replied "you dont have to stay here you know"? Wood flies in the ceiling lights, flies flying all over, bathroom tub and area (I have pictures of all) was horrible. Ignorant staff to say the least. They refunded one of two nights. Dont DO it!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Craig, Thank you for sharing your experience. We apologize for the inconvenience and disappointment you encountered during your stay. Your feedback about the cleanliness issues and the staff's response is concerning, and we'll address these issues promptly with our team to ensure a better experience for our guests. We understand your frustration and regret any inconvenience caused. We hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

6/10 Okay

Bryan

Travelled with group
Liked: Staff & service
Room was cheap & clean. Weird layout. Common areas are kind of gross. But for a clean bed at a dirt cheap rate; it works.
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Dear Bryan, We appreciate your feedback regarding your recent stay. While we are glad to hear that you found your room clean and reasonably priced, we understand your concerns about the layout and cleanliness of the common areas. Please accept our apologies for any discomfort caused. We are committed to providing a comfortable and welcoming environment for all our guests, and we will address the issues you mentioned to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

2/10 Terrible

Jorge

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

wILLIAM

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location to the expressway was good and the facility had ample parking. Although the room was not very clean. The mirrors, counter tops, door handles, doors themselves, in addition to the entrance glass were in need of cleaning. One can distinguish between daily soiling and neglected dirt- this facility needs a better set of eyes to see the areas of attention.
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 Apr 2024
Dear William, Thank you for reviewing your stay. While we're pleased that you found the location convenient and parking ample, we apologize for any cleanliness issues you encountered in your room. Rest assured, we're taking your comments seriously and will address them promptly with our housekeeping teams to ensure a higher standard of cleanliness for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Abdul

Disliked: Cleanliness, property conditions & facilities
Nastiest place I have ever stayed in
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Abdul, Thank you for your feedback. We are deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and comfort for our guests is of utmost importance to us, and we regret that we failed to meet your expectations. Your feedback is invaluable, and we will immediately investigate the issues you've raised to address them promptly. Please accept our sincere apologies, and we hope to have the opportunity to restore your confidence in our hotel with a much-improved experience in the future.Sincerely,Hotel Management

2/10 Terrible

Pablo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dirty crack heads everywhere smell bad and my daughter was injured
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Dear Pablo, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

4/10 Poor

Christian

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I've stayed at its in a good area.The hotel was clean,quiet,and the staff was very friendly I will definitely come back in the future.
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Dear Joseph, We are pleased everything went great for you during your visit to our city. Knowing our clean and comfortable rooms give you a good night's sleep is nice, and our location and excellent staff pleased you. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

6/10 Okay

Rema, Lithia

Travelled with family
Liked: Staff & service, amenities
It was decent enough for the price
Stayed 3 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Dear Rema, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed the price of your stay. Please revisit us, and we wish you all the best.Sincerely,Hotel Management

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very quiet and clean.
Stayed 1 night in Feb 2024

4/10 Poor

Quantez

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Patricia

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I would say I wish I had looked before I booked with this property. It WASNT bad but it wasn’t the best. I am a baker who was looking for a convenient stay & they didn’t allow extended stay for me. I had to unfortunately pack everything up & just finish at home which wasn’t the best for me. I could’ve just stayed home & never came here if they weren’t going to accommodate me.
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Patricia, We apologize for any inconvenience caused by our inability to accommodate your extended stay needs. Your feedback is valuable, and we regret that your experience fell short of expectations. We'll review our policies to ensure clarity for future guests. Thank you for choosing our property, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Jan 2024
Response from Hotel Management on 2 Feb 2024
Dear Khalid, We're sorry to hear that your experience was not up to expectations. Your satisfaction is important to us, and we would appreciate more details about your concerns to address them effectively. Please feel free to provide additional feedback or reach out to our management team directly. We value your input and hope to serve you in the future better.Sincerely,Hotel Management

2/10 Terrible

Deanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Tiffany, Wellington

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities
Sashi kicks ass, and this is a great room 😴
Stayed 1 night in Jan 2024

10/10 Excellent

William

Stayed 1 night in Dec 2023

8/10 Good

Ramon

Liked: Staff & service
We would appreciate if you could pay more attention to the cleanliness of the carpet in the rooms. Overall we like the experience and we would come back and recommend it to others.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Ramon, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed more cleanliness. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Managemen

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Non smoking hotel thar reeks of smoke in hallway, elevator and full kitchen, but no supplies. No coffee maker and free breakfast was lame
Stayed 2 nights in Nov 2023
Response from Hotel Management on 26 Nov 2023
Dear Richard, We sincerely apologize for the inconvenience you experienced during your stay. Our commitment is to provide a clean and comfortable environment for our guests, and it's disheartening to learn that we fell short of your expectations. We appreciate your valuable feedback regarding the smoke odor, lack of supplies, and breakfast offerings. Rest assured, we will address these concerns with our team to enhance our services. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Management

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled like pee and weed. The room was pieced together and had spackle on the walls and the counters were missing trim. The bathroom door wouldn’t close. It was gross.
Stayed 6 nights in Nov 2023
Response from Hotel Management on 22 Nov 2023
Dear Jessica, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

10/10 Excellent

Yalexis

Stayed 1 night in Nov 2023

6/10 Okay

Philip

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cleveland stay
The stay was ok. There was no drain plug for bathtub and room was outdated
Stayed 2 nights in Nov 2023

6/10 Okay

Brenda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the place was not clean
Stayed 2 nights in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Brenda, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We hope you will give us another chance to serve you.Sincerely,Hotel Management

10/10 Excellent

Alia

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Brian

Stayed 1 night in Oct 2023

2/10 Terrible

Brianna

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Gross and dirty, my dog was scared to stay
Stayed 2 nights in Oct 2023
Response from Hotel Management on 21 Oct 2023
Dear Brianna, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk guy was super nice! We arrived really late at night. Check in and there were bed bugs. 😭 Had to scramble and find a room big enough with 3 separate sleeping areas at 11 at night.
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Oct 2023
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Good

Thomas

Stayed 1 night in Oct 2023

6/10 Okay

Rene

Travelled with partner
Disliked: Staff & service, amenities
Strong chemical smell. Sub par breakfast.
Stayed 1 night in Oct 2023
Response from Hotel Management on 15 Oct 2023
Dear Rene, Thank you for reviewing your recent stay with our hotel. We are sorry that we failed to meet your expectations regarding the issues with the cleanliness of your room. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very poorly managed. They took the opportunity to fraudulently sign my name on the check in documents and the manager refused to address. I formal complaint has been issued to theor corporate office along woth a complaint issued with Expedia
Stayed 1 night in Oct 2023
Response from Hotel Management on 11 Oct 2023
Dear Jonathan, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the hotel for further assistance and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

8/10 Good

PYDI VENKATA RAJESH

Liked: Staff & service, property conditions & facilities
It was a nice experience
Stayed 1 night in Oct 2023
Response from Hotel Management on 11 Oct 2023
Dear RAJESH, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed our location and have a great time here with the amenities provided. Every member is committed to ensuring our guests have a perfect time, so we appreciate your remarks. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

6/10 Okay

Margaret

Stayed 2 nights in Oct 2023

2/10 Terrible

Donald H

Travelled with family
Old, dirty, poor maintenance. If I had not pre-paid, I would have moved somewhere else.
Stayed 1 night in Sep 2023
Response from Hotel Management on 25 Sept 2023
Dear Donald, We apologize that your stay did not meet your expectations. We take your feedback seriously and will use it as an opportunity to improve our maintenance and cleanliness standards. Please give us another chance in the future, as we are committed to providing a better experience for our guests. Sincerely,Hotel Management

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness
This appears to be a property used by tradesmen who may need quarters for extended stays. And even though the cost is reasonable I cannot recommend this for families or older folks such as we.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 24 Sept 2023
Dear Raymond, Thank you for your feedback. We appreciate your perspective on our property being suitable for extended stays. While it may cater to certain guest needs, we understand there may be better fits for families or older guests. We continuously strive to provide options catering to various guest preferences, and your insights are valuable. If your travel needs change, we'd be happy to assist you in finding accommodations better suited to your requirements in the future.SincerelyHotel Management

4/10 Poor

John

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not impressed
Odor of drugs in hallways. No trash baskets in the room.
Stayed 1 night in Sep 2023
Response from Hotel Management on 6 Nov 2023
Dear John, Thank you for sharing your observations with us. We appreciate your feedback as it helps us understand our guests' experiences. While we are sorry to hear about the issues you encountered, please know that we take such feedback seriously and will address it internally. We strive to ensure a comfortable environment for all our guests and will continue working to improve. Your input is valuable to us, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

6/10 Okay

Kathereen

Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating. There is a certain foul smell in elevator.
Stayed 1 night in Sep 2023
Response from Hotel Management on 5 Sept 2023
Dear Kathereen, Thank you for being our guest and sharing your observations. We are sorry for not living up to your expectations regarding the condition of our property and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concerns with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

8/10 Good

Realm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Desmond

It had a particular smell the whole stay.
Stayed 1 night in Aug 2023
Response from Hotel Management on 16 Aug 2023
Dear Desmond, We sincerely apologize for the concerns you experienced during your stay. Our team works diligently to provide a clean and comfortable environment, and we regret that this issue compromised your experience. We appreciate your candid feedback and assure you that we will follow up on your concerns to ensure that we are better prepared to serve you during your next stay. Thank you for your feedback, and we hope to see you soon.Sincerely,Hotel Management

2/10 Terrible

Brooke

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked out early. Absolutely unacceptable. Westlake is a wonderful community but this hotel is a bad as it gets. Do not stay!!!
Stayed 1 night in Aug 2023
Response from Hotel Management on 15 Aug 2023
Dear Brooke, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously and will use it to improve our services. We value your opinion and hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

2/10 Terrible

Margaret

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk was overwhelmed with my reservation not in his system. There were people asking for sheets towels and blankets. Probably no one to help him. He did his best.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 9 Aug 2023
Dear Margaret, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, so we apologize for any inconvenience you faced during your stay. Your comments, however, have helped us with the areas where we could better focus our attention on improving our guest experience. We will share these remarks with our associates as we continually strive to enhance our services. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

2/10 Terrible

Tracie

Disliked: Cleanliness, property conditions & facilities
Smelled like weed and smoke. All night there were loud noises from the upper floors. Rooms smelled and weren’t clean. No hot water.
Stayed 1 night in Jul 2023
Response from Hotel Management on 2 Aug 2023
Dear Tracie, Thank you for staying at our hotel. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits, our front desk is available around the clock to help make you as comfortable as possible. We are disappointed to read about the concerns you had with your room. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management

4/10 Poor

Das

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

robert

Stayed 8 nights in Jul 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new look of the remodeled rooms with the laminate flooring is beautiful. The rooms are spacious and comfortable, the bed and bath linens are clean and fresh. The bathroom shower put out a strong relaxing spray. The kitchen was clean with plenty of counter space and a large refrigerator. The front desk staff are friendly and helpful, be sure to ask for the kitchen utensils. Thank you for a relaxing stay.
Stayed 1 night in Jul 2023