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Reviews of Courtyard by Marriott Clarksville

3 out of 5
Courtyard by Marriott Clarksville
155 Fair Brook Place, Clarksville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 308 out of 555 reviews" "
Rating 8 - Good. 149 out of 555 reviews" "
Rating 6 - Okay. 53 out of 555 reviews" "
Rating 4 - Poor. 25 out of 555 reviews" "
Rating 2 - Terrible. 20 out of 555 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a bit crowded. Had to park out back every night. Some boats and rvs took up too many close spots instead of parking out back
Stayed 2 nights in May 2024

8/10 Good

Kim

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms.
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Liked: Staff & service
Disliked: Cleanliness
While our room seemed clean, the facilities here were very dirty. The indoor pool room was 1,000 degrees but the pool was ice cold. Pool area was very scummy.
Stayed 1 night in Mar 2024
Response from Erica S. General Manager on 31 Mar 2024
Dear Erin, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your candid comments about your experience with our facilities, and we apologize for any inconvenience or discomfort you experienced.We regret to hear that you found the indoor pool room uncomfortably warm and the pool water not at the desired temperature. Additionally, we apologize for any cleanliness issues you encountered in the pool area. Maintaining a clean and enjoyable environment for our guests is a top priority, and we will address your concerns with our maintenance and housekeeping teams to ensure that all areas of our facilities meet our high standards of cleanliness and comfort. We are currently in the middle of an upgrade to our pool and pool area. We hope to have this completed soon for the enjoyment of our guests.We apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff member was very polite and was able to assist me in a timely manner. Starbucks in the morning lobby saved me a trip. Much appreciated. Really easy parking, I had a Penske van and no tough turns. Nice straight forward parking. All types of food options within walking distance.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Stayed 1 night in Feb 2024

8/10 Good

Michael, Bowling Green

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family need a place to stay last moment, and they did not disappoint. They definitely have high standards here…..
Stayed 1 night in Feb 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very roomy suites. Quiet and clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property and great location. Staff was friendly and polite.
Stayed 4 nights in Feb 2024

4/10 Poor

christine, La Crosse

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in poor condition. Our curtains were torn, carpet had a toenail sitting on it, dead bugs in room, couch cushion was showing with torn upholstery, rust visible, and pool appeared unclean. Would not recommend.
Stayed 2 nights in Feb 2024

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first impression with the desk clerk was not one of comfort. Neither was the bar which looked deserted and no one was managing it. Lamp at bedside didn’t work. Toilet started to back up but eventually drained slowly. No hot water. Ran for aprox 3 minutes. Clerk did offer a room to shower in. It major inconvenience with luggage cooler etc… No breakfast semi warm coffee in lobby. Will not stay here again for over $100 pee night.
Stayed 1 night in Feb 2024

6/10 Okay

James

Travelled with group
No Hot water in the shower.
Stayed 1 night in Feb 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Freezing Pool 😢😢
Our room was good but we went for the use of the pool with our grandchildren and they could t even swim the pool was way to cold and that was only reason we chose this hotel was for the pool and hot tub which the hot tub was Luke warm Will not stay again
Stayed 2 nights in Feb 2024
Response from Taylor Nejman on 12 Feb 2024
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We'll address these concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

8/10 Good

Michael, Bowling Green

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and the property was quiet.
Stayed 4 nights in Dec 2023
Response from Taylor Nejman on 12 Feb 2024
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 Excellent

Kristopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taylor Nejman on 12 Feb 2024
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica S. on 18 Jan 2024
Thank you for your recent survey.

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pros: Clean, easy check in, nice fire pit and lobby area. Con: staff start cleaning rooms very early and loudly.
Stayed 1 night in Jan 2024
Response from Erica S. on 18 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that your check-in experience was smooth and that you enjoyed the cozy ambiance of our lobby area and fire pit.We sincerely apologize for any inconvenience caused by our early and loud room cleaning. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure a more peaceful and comfortable stay for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Erica S.General Manager

10/10 Excellent

Salina

Stayed 1 night in Dec 2023
Response from Taylor Nejman on 31 Dec 2023
Thank you so much for the fantastic 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your experience. If you have any specific highlights or suggestions you'd like to share, feel free to let us know. We look forward to welcoming you back for another great stay!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unimpressed
We had to ask for towels for 3, coffee for 3, cups for 3. No microwave in room. No bartender downstairs at the bar, the snack bar was barely stocked, and it seemed they were short staffed in every department. Unimpressed for it being a Marriott property.
Stayed 3 nights in Nov 2023
Response from Taylor Nejman on 7 Dec 2023
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We'll address these concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Marlen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Nov 2023
Response from Taylor Nejman on 30 Nov 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

6/10 Okay

Steve

Liked: Staff & service, amenities, property conditions & facilities
I think I might have been allergic to the detergent used to clean the sheets and bath towels.
Stayed 4 nights in Nov 2023
Response from Taylor Nejman on 30 Nov 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort you may have experienced during your stay.We take guest concerns seriously, and we regret to hear that you may have had an allergic reaction to the detergent used for cleaning. Our team is committed to ensuring a safe and pleasant environment for all our guests.In light of your comments, we will investigate the cleaning products used and take appropriate measures to address any potential allergens. Your health and well-being are our top priorities, and we appreciate you bringing this matter to our attention.If there's anything specific you'd like to share about your experience or if you have additional details that could help us improve, please feel free to reach out. We value your input and strive to make every guest's stay as comfortable as possible.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future with an improved experience.

6/10 Okay

Jasmine

Travelled with family
Disliked: Staff & service
I wouldn’t recommend. Lady bugs and stink bugs in room one. Second room no heat. Front desk night clerk poor customer service. We had to come down in our pajamas just to get a new room key everytime.
Stayed 2 nights in Nov 2023
Response from Taylor Nejman on 30 Nov 2023
We're genuinely sorry for the issues you faced during your stay—ladybugs, stink bugs, a lack of heat, and poor customer service are not the standards we aim to uphold. We're taking immediate action to rectify these concerns with our housekeeping and front desk teams. Your feedback is invaluable, and we hope to have the chance to provide a much better experience on your next visit.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Only one trash can in the bathroom. I got a bad back and having to get up and go a hunting for the one trash can depending on where Im at in the room is inconvenient.
Stayed 1 night in Nov 2023
Response from Taylor Nejman on 14 Nov 2023
Thank you for sharing your feedback. We apologize for the inconvenience caused by the single trash can in the bathroom. We're working to address this issue promptly to enhance guest comfort. Your input is valuable, and we appreciate your understanding.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience all around
Stayed 1 night in Oct 2023
Response from Taylor Nejman on 25 Oct 2023
We're delighted to hear you had a great experience! Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any specific feedback or suggestions for improvement, please feel free to share. Thank you for choosing u

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a comfortable night at this hotel, beds were firm yet snuggly and we had room to spread out. Would stay here again!!
Stayed 1 night in Oct 2023
Response from Taylor Nejman on 19 Oct 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from Taylor Nejman on 1 Nov 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Kalei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast check in.
Stayed 1 night in Sep 2023
Response from Taylor Nejman on 3 Oct 2023
Thank you so much for your positive review! We're thrilled to hear that you had a great experience during your stay. We always strive to provide the best service possible, and it's wonderful to know that we met your expectations. We look forward to welcoming you back in the future. If you have any more feedback or suggestions, please don't hesitate to share them with us. Safe travels!

8/10 Good

Ian

Stayed 1 night in Sep 2023
Response from Taylor Nejman on 19 Oct 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond!
The suite exceeded my expectations, even my son said it’s like an apartment. Didn’t have a microwave which was a downfall but that’s the only one. There was a 3rd party construction crew there cleaning the building that was not following safety measures and coincidentally got bleach on my son’s new black hoodie. Even though it ultimately was not the direct fault of the hotel, management definitely went above and beyond to make up for the mishap! I have stayed at a lot of hotels and let me tell you, I would highly recommend the Courtyard to anybody traveling in the Clarksville area!!!!!! I will definitely be returning!!!
Stayed 2 nights in Sep 2023
Response from Taylor Nejman on 28 Sept 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Cristine, AUSTIN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Taylor Nejman on 28 Sept 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall service was excellent with a special mention to April and Elizabeth who helped me even before they were open in the morning.
Stayed 1 night in Sep 2023
Response from Taylor Nejman on 28 Sept 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Hannah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
The pool was stinky and the door was held open with a towel duct taped to the wall. The pool itself did not look very clean. The hot tub had one jet that was very strong. The room’s toilet didn’t flush we called and they said the maintenance man wasn’t there. That’s when we went down to the desk and complained again and they finally gave us a different room. The new room’s smelled due to poor ventilation. The room we got also did not have a microwave but our old room did. Will not return and would like a discount.
Stayed 1 night in Aug 2023
Response from Taylor Nejman on 5 Aug 2023
We deeply apologize for the unsatisfactory conditions you experienced during your stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of your expectations.We take your feedback very seriously, and we assure you that we are actively investigating the issues you raised. Our team is committed to addressing these problems to ensure a much-improved experience for all our guests moving forward.

10/10 Excellent

Rhonda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious room, check in was quick and easy. The sofa mattress needs updating but other than that the room was great and staff was very nice and helpful.
Stayed 1 night in Jul 2023
Response from Taylor Nejman on 28 Jul 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service
Fast and easy
Stayed 1 night in Jul 2023
Response from Taylor Nejman on 18 Jul 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It is in a great location
Stayed 1 night in Jun 2023
Response from Taylor Nejman on 6 Jul 2023
Thank you for your feedback! We're glad to hear that our facility is in a great location.

10/10 Excellent

Latoya

Stayed 1 night in Jun 2023
Response from Taylor Nejman on 18 Jul 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the customer service. The parking was a major disappointment. No entry from the rear parking area. A bit scary at night.
Stayed 4 nights in Jun 2023
Response from Taylor Nejman on 15 Jun 2023
We appreciate your feedback and are delighted to hear that you enjoyed your stay at our hotel. We continuously strive to provide excellent service and a comfortable environment for all our guests. Thank you once again for choosing our hotel, and we look forward to welcoming you back in the near future.

10/10 Excellent

Sandra

Travelled with family and small children
The staff are all extremely polite, funny, and over all great people to have a conversation with. The pool was nice but feels like there’s a bunch of sand or something on the bottom of it. The rooms were very spacious, very clean, and comfortable beds.
Stayed 1 night in May 2023
Response from Taylor Nejman on 1 Jun 2023
I'm glad to hear that the staff were extremely polite, funny, and great to have conversations with. It's always a pleasure to interact with friendly and engaging staff members. While the pool was nice, it seems there might have been some sand or debris on the bottom, which can be a bit inconvenient. On the positive side, it's great to know that the rooms were spacious, very clean, and had comfortable beds. A comfortable and clean room can make a significant difference in ensuring a pleasant stay.

10/10 Excellent

Ntimi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in May 2023
Response from Taylor Nejman on 30 May 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chief Robert and Keith did an amazing job on our food.
Stayed 1 night in May 2023
Response from Taylor Nejman on 22 May 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Martin Edward

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Taylor Nejman on 22 May 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you

6/10 Okay

Douglas, Shelbyville

Travelled with partner
Not too much to say. The stay was just OK. Room was ok. The staff very kind and helpful. My room was cleaned only once during my stay. The breakfast was not offered but it didn’t bother me as there is a ton of places to eat at a walking distance from the hotel. This is in fact the main reason why I picked this place. Overall experience is just OK.
Stayed 6 nights in May 2023
Response from Taylor Nejman on 22 May 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you

6/10 Okay

Joanne

Disliked: Property conditions & facilities
Hotel was ok not the most up-to-date or cleanest. The pillows smelled like cigarettes even though it is a "Smoke Free" hotel. Breakfast was only available for a purchase, nothing was included.
Stayed 1 night in May 2023
Response from Taylor Nejman on 13 May 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you.

10/10 Excellent

Kerianne

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Taylor Nejman on 13 May 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Taylor Nejman on 1 May 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff. Cleaning crew very nice as well. Room clean. Hot tub and pool amazing. Great gym. Fantastic hotel. Wonderful experience all around!
Stayed 1 night in Apr 2023
Response from Taylor Nejman on 1 May 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Taylor Nejman on 8 May 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and so was pool for kids. Wished dining room was available in the evening.
Stayed 1 night in Apr 2023
Response from Taylor Nejman on 11 Apr 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Food exceeded expectations
Our stay at the Marriott was enjoyable. We had supper the first night there and it exceeded expectations. Robert, the chef, did a great job on my burger and fries and my daughter's Mexican dish. He also served us a very good breakfast the next morning. We were very pleased with the food available without having to get back out into the TERRIBLE traffic.
Stayed 2 nights in Mar 2023
Response from Taylor Nejman on 4 Apr 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

2/10 Terrible

Abrianna

Disliked: Cleanliness, property conditions & facilities
Run down and dirty bathroom
The elevators were all out of service and I walked I to my room and the bathtub was filthy
Stayed 1 night in Mar 2023
Response from Taylor Nejman on 1 Apr 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you.