Civil Lines Hotels, Prayagraj

"Room was spotless; staff were very courteous "

"The staff was amazing and accomodated all our needs"

"Excellent hotel in all aspects - cleanliness, staff, food, comfort, luxury. All 5 stars. "

"Good staff and nice location "

"Great location and property "

"Rohit and staff did an excellent job during our stay for Kumbh.. they even served hot dinner on the night that we were late coming back to the hotel after sightseeing at the Mela."

"Cut above "

"Average "

" They do not have enough mineral water for drinking and despite of paying they are not stocking. They told me shop will open at 7 AM for mineral water and he would get it but when I came back at 7, he told me the shop is right opposite to hotel and I can buy water from them. These people were sleeping on couches in front desk where customers and their guests sit during day time. They just care for their comfort and not customer’s . I think better idea is to include price of drinking water per person per day that way you can stock some water. The bedsheet was dirty and when I asked to change it they did but it's also dirty. The person told us all the bedsheets look dirty. Washroom is not much clean. Toilet bowl is surely not clean. Water supply is short. So anytime of the day water there is so less water in faucet/ tap- it takes over an hour to fill a bucket. AC works well. No issues with that.The staff keeps loud music on when they do room service of other rooms. So that was disturbing as we were taking nap between afternoon hours. Breakfast is pricy but tasty. There is so much garbage right outside hotel and between Mahindra showroom. Even if that is on street I feel hotel should get it cleaned People who come hotel do walk on that street. The best thing about hotel is location. Very convenient location & Mr. Vivek Patel was extremely helpful,front counter person. He tried his best to help us with arranging bike ride for myself & my mom as our uber was waiting midway. "