Hacienda Real del Carmen

Property class: 3.5

Choose dates to view prices

A free return airport shuttle, a free daily manager's reception and a coffee shop/cafe are just a few of the amenities provided at Hacienda Real del Carmen. Free in-room WiFi is available to all guests, along with a garden and a hair salon.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$120
includes taxes & fees
19 Sept - 20 Sept

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Mobility Accessible

A hotel room with a large bed, two bedside lamps, a wooden nightstand with a telephone, and two framed pictures on the wall.

Standard Room, 1 King Bed, Mobility Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

A hotel room with two beds, a nightstand, a desk, and two paintings on the wall.

Double Room, 2 Queen Beds

7.2 out of 10
Good
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Pool View

A hotel room with a large bed, a red sofa, a wooden headboard, two bedside tables with lamps, and a large window with curtains.

Executive Suite, 1 King Bed, Non Smoking, Pool View

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Multiple Beds, Non Smoking

A hotel room with a bed, a chair, a lamp, and a painting on the wall.

Luxury Suite, Multiple Beds, Non Smoking

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed

A hotel room with a wooden headboard, a bed with white and red bedding, two bedside lamps, a nightstand with a phone, and two paintings on the wall.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Ciudad del Carmen, Hacienda Real del Carmen is near the airport. Plaza Zentralia Shopping Center and Macumba Seafood Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Zaragoza Park and Laguna de Terminos. Visit our Ciudad del Carmen travel guide
Map
Calle 31 No. 106 Col. Benito Juárez, Ciudad del Carmen, CAM, 24180

What's nearby

  • A church interior with wooden pews, a central altar, and a stained glass window.
    Church of Our Lady of Fatima
    19 min walk - 1.7 km
  • A wooden pier extending into calm waters, leading to a long bridge with multiple supports.
    El Zacatal Bridge
    4 min drive - 2.6 km
  • Resurgimiento Stadium
    8 min walk - 0.7 km
  • Plaza Zentralia Shopping Center
    18 min walk - 1.5 km
  • Macumba Seafood Market
    3 min drive - 1.9 km

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    3 min drive

Restaurants

  • Mr. Pampas Cd. Carmen
    7 min walk
  • Lapa Lapa Carmen
    8 min walk
  • KFC
    4 min walk
  • Fiesta Inn
    8 min walk
  • El Sabor Veracruzano
    11 min walk

About this property

Hacienda Real del Carmen

  • Hotel near the airport, remodelled in 2019
  • A free return airport shuttle, a free daily manager's reception and a coffee shop/cafe are just a few of the amenities provided at Hacienda Real del Carmen. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a hair salon.
  • You'll also find perks such as:
    • An outdoor pool and a children's pool, along with sunloungers
    • Free self-parking
    • A lift, concierge services and smoke-free property
    • A 24-hour front desk, a banquet hall and a front desk safe
  • Room features
  • All 106 individually furnished rooms have perks such as 24-hour room service and air conditioning, as well as amenities such as late-night room service and free WiFi.
  • Extra conveniences in all rooms include:
    • Showers, free toiletries and hairdryers
    • Daily housekeeping, desks and phones

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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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The price is NZ$69
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 3:00 PM on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 buildings
  • Banquet hall
  • Colonial architecture
  • Renovated entire property - January 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 PM

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MXN 472.0 per day.

Payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 472.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hacienda Real del Carmen have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hacienda Real del Carmen?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Hacienda Real del Carmen on 19 Sept 2026 start from NZ$120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hacienda Real del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hacienda Real del Carmen?

Self-parking is free at this property.

What time is check-in at Hacienda Real del Carmen?

Check-in start time: 3:00 PM; check-in end time: 1:00 PM. Late check-in is available during limited hours.

What time is check-out at Hacienda Real del Carmen?

Checkout is at 1:00 PM.

Does Hacienda Real del Carmen provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 7:00 AM to 3:00 PM on request.

Where is Hacienda Real del Carmen located?

Situated near the airport, this hotel is within 1 mile (2 km) of Resurgimiento Stadium, Plaza Zentralia Shopping Center and Church of Our Lady of Fatima. Macumba Seafood Market and Laguna de Terminos are also within 2 miles (3 km).

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Reviews

Hacienda Real del Carmen Reviews

8.2

Very good

8.6

Cleanliness

9.4

Location

8.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 63 out of 120 reviews
Rating 8 - Good. 29 out of 120 reviews
Rating 6 - Okay. 11 out of 120 reviews
Rating 4 - Poor. 10 out of 120 reviews
Rating 2 - Terrible. 7 out of 120 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with everything staff is very nice!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very convenient,
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large clean rooms. Nice courtyard.

Very clean hotel with friendly staff. Early checkin allowed when possible. Pickup from airport went smoothly. A little bit of charm and character above the normal run-of-the-mill place. Large rooms.
Stayed 1 night in Feb 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel it's good but no hot water in the shower at all i don't really recommend this hotel......
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
S/c
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilidades adecuadas, personal atento y al servicio del cliente, permiten mascotas chicas y fue de gran ayuda para poder vacacionar con mi pugcita.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con mucho espacio , habitaciones cómodas y amplias
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel. La habitación buen tamaño para cuatro personas. Buena estadía.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente precio accesible y buena atención
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y excelente desayuno
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities
El clima no sirve luego hay cuartos conectados y otros huéspedes entraron a mi habitación
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mala experiencia, promocionan servicio de transporte aeropuerto-hotel-aeropuerto pero nunca se vio el servicio, tuve que llegar en taxi y al llegar a la recepción me comentaron que no podían hacer nada de lo que había pagado, al entrar a la habitación solo algunas luces funcionaban, el aire acondicionado no sirve el control de temperatura por lo que enfría a todo o hay que apagarlo, se tuvo cortes de luz por lluvia cuando estaba viendo el partido de México quedándome sin ver partes hasta que regresaba la luz por qué no tienen planta de luz, en la mañana al meterme a bañar nunca salió el agua caliente después de esperar media hora y pues tuve que bañarme con agua fría, las toallas están más percudidas que parecen que tienen años, llame a servicio a cuartos y nadie nunca contestó, terminé comiendo una bolsa de fritos y un jugo. Por el precio tan alto que tienen no vale la pena quedarse ya que existen varios otras operaciones más económicas y con todos los servicios funcionando correctamente. Jamas regresaré ni mucho menos recomendaré ese lugar.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está seca de de una plaza
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada. El servicio es terrible. No funcionó el internet. El desayuno pésimo, platos sucios.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está en muy buenas condiciones, está céntrico ideal para disfrutar de un descanso, la alberca en excelente condiciones, muy bonita y sobre todo la limpieza, no tengo ninguna sugerencia, todo me pareció muy bien
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Falsa publicidad !! Deficiente en muchos sentidos. No vale lo que cobran.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Ubicación, precio, limpiezs
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, alimentos ricos en restaurante, habitaciones cómodas y limpias
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Faltaron amenidades
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay lugar para estacionar vehículo
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se equivocaron en la reserva y no ha ia cupo

Al llegar me dijeron que se equivocaron en la reserva y la tenían para otro día. El hotel estaba lleno por lo que no pude quedarme ahí. Los de front desk me dieron recomendaciones de otros hoteles
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness
Me gustó la decoración
Stayed 1 night in Mar 2024