City Place Hotels, West Palm Beach

"Did not stay here, requested a refund and the site failed to provide one. "

"The staff were so polite and informative. I even received a personal walk to the beach! What a wonderful place."

"Dirty, run down and smell like mold. A lot of live-ins lurking around"

"When we arrived, we saw the cleaning staff doing their thing and it seemed to be very thorough--so cleanliness gets high remarks. The biggest issue I had is that there is no front desk staff or lobby so there is absolutely no where to leave your bags. Even at 2 start motels, you can generally drop your bags off so you can move about the city with comfort. The code for your door is activated at 4pm exactly so unless you opt to pay $30, there is no such thing as early check-in. Again, I wish I knew all these details before booking. For $250 a night, I believe another hotel would have been open to early check in with no fee or at the very least, let you leave your bags in a secure location. We didn't use the kitchenette but all things seemed to be in working order which is convenient for people who have a need for a fridge, coffee machine, etc. The area was fine--I saw some review that shady characters hung around the area but I did not see any of that. We used Uber to get around to Northwood (very cute area with shops and restaurants) and Downtown."

"Our stay at Opal had some positives, but the check-in experience and overall communication were disappointing and set the tone for the visit. At arrival, there was confusion around our reservation and very little proactive communication from the staff. We weren’t clearly informed about what was happening, what the delay was, or what to expect next. Instead of feeling welcomed, we felt like we had to keep asking questions just to understand basic details. Throughout the stay, this lack of communication continued in smaller ways—information wasn’t clearly shared, and we often had to follow up ourselves rather than staff anticipating needs or keeping us informed. To their credit, the hotel did offer some compensation (drink vouchers and breakfast), which was appreciated. However, those gestures didn’t fully make up for the initial experience and ongoing communication gaps. For a property at this level, I would expect a much more organized and proactive approach—especially at check-in, which is the first impression. With better communication and clearer coordination, this could easily be a much stronger guest experience."

"Price performance fit and I felt safe and comfortable. Would definitely stay at nova inn again."

"Great front desk service! "

"Property was run down. Toilet seat and base wobbled. Toilet tank ran out of water and would not flush. Card to open the door had to be reprogrammed twice. The bathroom sink clogged up and would take a long time to clear. No coffee pot. The bathroom and kitchen cabinets were worn down"

"Clean room easy check in "