Cieplice Śląskie Zdrój Hotels, Jelenia Gora

"❤"

"We were happy with our stay, the only Thing I didnt realize when booking Platinum Adults that our building will be detached and both for wellness and breakfast we would need to put our shoes on and go to a different building. Breakfast was good, good variety of food."

"Great spot to start our hike and explore the town!"

"Polecam. Bardzo fajny hotel w Jeleniej Górze. Dobra restauracja "

"Very good breakfast "

"Very nice. "

"Beautiful view from the room. A lot of attractions for kids. It was one night stay but will come back one day for 👍 "

"The location was great, but we were a bit disappointed with the extremely soft mattresses. We even asked at the reception if they had any firmer ones, but were told that the entire complex uses the same type of mattress. Breakfasts were nice, and despite the large number of guests, the staff managed to keep everything well-stocked. The wellness area was great as well, but it’s a shame that although it’s supposed to be open until 10:00 PM, the staff started rushing us out at 9:49 PM — even though it would have only taken us one more minute to leave.I was also surprised that parking is charged separately and not included in the price of the stay."

"We initially booked a triple room, but upon arrival, we were not given the room we reserved. The receptionist was unhelpful, unfriendly, and made no effort to resolve the situation. Instead of offering a solution, she demanded an extra fee of 500 CZK per night for an additional bed. When we asked to speak with the manager, she refused to let us do so. Overall, the service was extremely disappointing and unprofessional. That said, the hotel itself is clean and well-maintained. We really liked the sauna, the pool, and the room in general. It’s just disappointing that the hotel offers triple rooms for booking when they apparently don’t have them available."