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Mercure Jelenia Gora

3.0 star property
Mountain resort-style hotel invites travelers to unwind in a sauna or choose between two pools - one for adults with sun loungers and a separate one for kids

Choose dates to view prices

Located near Karpacz Ski Resort, Mercure Jelenia Gora offers relaxation and convenience. Enjoy the indoor pool with sun loungers, a kids' pool, and after mountain activities, dine at the international restaurant, unwind at the bar, or use the business center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is NZ$114
includes taxes & fees
9 Apr - 10 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Single Bed

Superior Room, 1 Single Bed

Superior Room, 1 Single Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Park view
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
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About the area

Located in Jelenia Gora, Mercure Jelenia Gora is in the suburbs. Vang Stave church is a notable landmark, and some of the area's activities can be experienced at Bialy Jar Ski Lift and Kolorowa Ski Lift. Don't miss out on a visit to Alpine Coaster. Make sure you don't miss outdoor adventures like mountain climbing, hiking/biking trails and horse riding. Visit our Jelenia Gora travel guide
Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500

What's nearby

  • Karkonosze Museum
    9 min walk - 0.8 km
  • Church of the Holy Cross
    17 min walk - 1.4 km
  • Jelenia Góra Market Square
    18 min walk - 1.6 km
  • Stadium Jelenia Gora
    18 min walk - 1.6 km
  • Rynek
    6 min drive - 2.4 km

Getting around

  • Jelenia Gora Station
    19 min walk
  • Wroclaw (WRO-Copernicus)
    105 min drive

Restaurants

  • Skradli Widelce
    19 min walk
  • cukru.cafe
    17 min walk
  • Pizza Hut
    16 min walk
  • Bistro Pierogi
    16 min walk
  • Bistro Jelonek
    17 min walk

About this property

Mercure Jelenia Gora

Hotel near Karpacz Ski Resort
Take advantage of a terrace, a garden and dry cleaning/laundry services at Mercure Jelenia Gora. For some rest and relaxation, visit the sauna. The on-site restaurant offers lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a business centre.
Additional perks include:
  • An indoor pool and a children's pool, along with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, concierge services and tour/ticket information
  • Meeting rooms, a lift and wedding services
Room features
All 188 rooms offer comforts such as laptop-friendly workspaces, in addition to perks such as free WiFi and free bottled water.
Other amenities include:
  • Art supplies and free infant beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 40-inch LCD TVs with cable channels
  • Free tea bags/instant coffee, electric kettles and heating

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (PLN 35 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby bar

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 40 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately PLN 60 for adults and from PLN 30 for children
  • Self-parking fee: PLN 35 per day
  • Pet fee: PLN 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to noon
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

Does Mercure Jelenia Gora have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM to noon.

How much does it cost to stay at Mercure Jelenia Gora?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Mercure Jelenia Gora on 9 Apr 2026 start from NZ$114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Jelenia Gora pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 40 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Jelenia Gora?

Self-parking is available for PLN 35 per day.

What time is check-in at Mercure Jelenia Gora?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of PLN 50 (subject to availability).

What time is check-out at Mercure Jelenia Gora?

Checkout is at noon. Late checkout is available for PLN 50 (subject to availability).

Where is Mercure Jelenia Gora located?

Situated in the suburbs, this hotel is within 12 mi (20 km) of Sports and Tourism Museum, Alpine Coaster and Bialy Jar Ski Lift. Kolorowa Ski Lift and Karpacz Ski Resort are also within 12 mi (20 km). Jelenia Gora Station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Jelenia Gora Reviews

8.4

Very good

8.6

Cleanliness

8.0

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 65 out of 193 reviews
Rating 8 - Good. 92 out of 193 reviews
Rating 6 - Okay. 30 out of 193 reviews
Rating 4 - Poor. 5 out of 193 reviews
Rating 2 - Terrible. 1 out of 193 reviews

Reviews

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good spa, excellent breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Nice and professional staff Great Sauna
Stayed 3 nights in Sep 2024

10/10 Excellent

Jola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks run down from outside but the inside lobby is clean and modern and renovated; however you have to pay attention to the type of room you are booking. The Standard rooms are still the old rooms with no A/C where the Luxury rooms are the fully renovated, modern rooms with A/C included which are worth the upgrade. All staff from front desk to dinning room were friendly, welcoming and accommodating. I would stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

6/10 Okay

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was OK, good breakfast, easy parking... But internet connection in 3rd floor was worse than bad !
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Rooms In need of an update

The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023

10/10 Excellent

Gretell

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Aug 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place

Lovely place and close to worn center
Stayed 1 night in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023

8/10 Good

Nils

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of available parking yet it’s not included in the price.
Stayed 5 nights in Apr 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel

A beautiful surrounding and not far from the old town. We had dinner at the hotel which was ok. Breakfast was good. Despite the heating was shot down it was still very warm in the room, so we had to sleep with the window open. But all in all a very nice hotel.
Stayed 1 night in Apr 2023

6/10 Okay

Robert

Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022

10/10 Excellent

Patrycja

Liked: Cleanliness, amenities, property conditions & facilities
Alles war wunderschön!
Stayed 3 nights in Nov 2025

8/10 Good

Vesa

Liked: Cleanliness, staff & service, room comfort

Viihtyisä hotelli

Hiljainen huone. Hyvä sänky ja tyyny. Bonuksena sauna ja uima-allas. Eriomainen aamiainen.
Stayed 2 nights in Sep 2025

6/10 Okay

Harald

Disliked: Staff & service, amenities
Gut: Frühstück, Kinderecke, deutsches TV, Schlecht: Zimmer ohne Klimaanlage, sehr hellhörig im Zimmer, ziemlich abgewohntes Mobiliar, Lage an Strasse ist sehr laut, Fenster nicht auf Kipp zu öffnen, Kühlschrank nicht kalt genug und nicht regelbar, teile vom Personal und Gästen hatten Vorurteile gegen uns w/nicht polnischer Nationalität, Parkplatz viel zu teuer und in schlechtem Zustand
Stayed 4 nights in Aug 2025

8/10 Good

Dorothée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite d’une région tranquille et très verte Beaux bâtiments et églises visitées
Stayed 3 nights in Jun 2025

10/10 Excellent

Hartmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr gutes Frühstück
Stayed 3 nights in May 2025

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlich deutsch kein Problem. Personal hervorragend. Preis/ Leistung super. Frühstück ungewöhnlich reichlich und schmackhaft. Riesen Auswahl. Abends nach Karte völlig in Ordnung. Jederzeit gerne wieder
Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed

Prima
Stayed 1 night in Jun 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir sind Jedes Jahr in dem Hotel,die Zimmer sind immer sauber und Personal sehr freundlich und hilfsbereit.
Stayed 4 nights in Dec 2023

8/10 Good

Marek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Najlepsze lata juz minęły

Hotel wymaga w wielu miejscach pilnego remontu i modernizacji
Stayed 2 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022

8/10 Good

Beata

Liked: Cleanliness, staff & service, room comfort

Jest ok

Pokój czysty i obsługa miła, nie mam zarzutów. Śniadanie tez dobre, spory wybór. Sam hotel lata świetności chyba ma już za sobą.
Stayed 1 night in Jun 2022

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Is it Mercure ? Needs improvement.

Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Stayed 1 night in May 2022