Top Hotels Near Church of Saints Gervase and Protaso in Baveno from NZ$136

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Beautiful hotel with amazing location & views. Great pool Room furniture was a bit old / too classy"

"Great location, parking facilities, nice lake views"

"nice hotel, convenient location, good breakfast buffet"

"Cute and comfortable hotel right off the water with gorgeous view and balcony. Staff were welcoming and lovely. "

"Nice Hotel & helpful staff. Included breakfast was nice with breads, yogurt, fresh fruits, cold cereal , cold cuts etc. Pool is very small. Good location & rooms w/balcony have nice view of the lake or there is a seating area on roof as well"

"The apartment was perfect with an amazing view of the lake!Fabiola was an amazing host. Provided very clear instructions and checked in on us during our stay.I plan on returning and staying longer next time!"

"The Washer is extremely small"

"Wonderful stay. Apartment was much larger then expected. Staff are amazing and will do anything for you. We had the most perfect stay and will be returning next year. Thank you! "