Overall, I really like the beach and the rooms are clean. Overall a very nice hotel would definitely come back again.
Cons:
Air con is really loud. I think the noise standard in Thailand might be different to other countries. But as a hotel cater for international guests, the noise from aircon is something needs to be worked on. I got wake up by the noise a few nights.
Most of the staff are very helpful and friendly especially the water sports staff. They are great! However, we didn’t think the front desk/reception staff are that good. Everytime we spoke to them, they made us feel like we interrupted them from doing their own things.
The shampoo/shower gels etc are stored in the glass bottles that is simply reused guest after guest are not really hygiene. I like the factor that it is more environmental friendly but there need to be a better way than just keep reusing the same containers. Especially the body lotion which is in a jar without a pump. You need to dig your finger in the jar to get it out.
Again with the glass containers, the pumps are not working. Once pressed, they took a long time to come up. But one pump is just one drop of product which can not cover the whole body or hair. Basically, the bottles are really hard to use.
Pool and gym close too early.