Standard Twin Room, Multiple Beds, Mountain View
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Reviews of Hotel Keros VIP

3 out of 5
Hotel Keros VIP
calle francisco pizarro 221, Chivay, Arequipa

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

4.0/10

Cleanliness

2.0/10

Staff & service

5.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FUE UNA EXPERIENCIA TERRIBLE
Llegue el 28.JUL.2022 como estaba previsto en la Reserva que Uds. me habían confirmado y me dijeron que no tenían ninguna reserva mia, pues NO TRABAJABAN con Hoteles.com, ni con ningún otro operador; tuve que pernoctar con Mi pareja en Mí vehículo, pues como era feriado nacional, ningún alojamiento tenía habitaciones; fue, realmente terrible y no deseable de repetir, por lo que NO VOLVERÉ a confiar en Uds. para habitaciones y divulgare lo que me a sucedido a cuantos pueda, para que NO USEN SUS SERVICIOS de operadores.
Stayed 3 nights in Jul 2022

2/10 Terrible

Camilla

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Worst service and super cold rooms
Worst service and really cold rooms. There was no heater in the room, and the temperatur inside was even colder than outside. When I asked for a heater in the reception, he answered unprofessional and irritated. They didn't had any heater and he didn't even offer me a blanket more. Really bad service. I had to heat up the room with the steam from hot water from the shower and sleep with all my warmest clothes, so be able to get some sleep. They also wanted me to pay in cash instead, when I had book the room with my credit card and wanted to pay with that.
Stayed 1 night in Jun 2019