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"The check in was a nightmare, staff did not seem to know that I booked 2 rooms and the computer check in did not help. wanted to do laundry that's why I booked this hotel, but there were only 2 washer/dryer machines in the hotel and there were long ques for them so we had to wake up at 5am to do laundry. "

"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"SMOKING ROOM ASSIGNED IN THIS DAY AND AGE???? Small letters "smoking room" past my reading but WHO IN THE WORLD SELLS SMOKING ROOMS ????? FRONT DESK showed no emotions , empathy. Pathetic behaviour , not like most of Japanese people."

"Great hotel and staff. Location was fine. Only reason for the low review is the instructions/policies stated for the guest bath include provisions for small tattoos so long as they are covered by the property-provided cover-up sticker. When we arrived, the policy was 'guests with tattoo's are not permitted'. Not too big of an issue, but my wife, with two small tattoos was excited to try the bath as it was her first time in Japan and was unable to enter. Please ensure posted policies like this are consistent for future guests."

"The breakfast at this hotel was wonderful. The rooms were very clean and the staff was hospitable. I will definitely be staying here again."

"Very good and exactly as described. Good price and it meets its purpose. Be aware Japan still offers smoking rooms. I booked a smoking room by mistake because I wasn't used to look for it. My mistake, not the hotel's. Good stay. "

"Not good communication "

"Friendly staff. Clean rooms. Close to amenities. "

"Great breakfast, relaxing onsen, clean room, and courteous staff! "