El Gran Maya at Chichen Itza

Property class: 4.5

Choose dates to view prices

Located close to El Caracol and Pyramid of Kukulkan, El Gran Maya at Chichen Itza provides a terrace, shopping on-site and a coffee shop/cafe. Treat yourself to a massage, a facial or a manicure/pedicure at Temazcal, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Regional cuisine and al fresco dining. Enjoy on-site activities, such as ecotours, horse riding and hiking/biking. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$276
includes taxes & fees
19 Sept - 20 Sept

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Suite, 1 King Bed

A hotel room with a bed, a balcony, a ceiling fan, and a painting on the wall.

Superior Suite, 1 King Bed

  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Double Beds

A hotel room with a large bed, a smaller bed, a desk with a TV, a balcony with a view of greenery, and a ceiling fan.

Superior Suite, 2 Double Beds

  • Park view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Bungalow, 2 Double Beds

A room with two beds, a wooden bench, a ceiling fan, and a decorative door.

Royal Bungalow, 2 Double Beds

  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Chichen Itza is home to El Gran Maya at Chichen Itza. Pre-Hispanic City of Chichen-Itza and Pyramid of Kukulkan are notable landmarks, and the area's natural beauty can be seen at El Caracol and Cenote Ik kil. Ek' Balam is another place to visit that comes recommended. Visit our Chichen Itza travel guide
View more Lodges in Chichen Itza
Map
Carretera Merida-Cancun, Km 120, In the heart of Chichen Itza, Chichen Itza, YUC, 97752

What's nearby

  • A large pyramid with tourists around it.
    Pre-Hispanic City of Chichen-Itza
    3 min walk - 0.3 km
  • A historical stone structure with a dome and surrounding walls, surrounded by trees.
    El Caracol
    3 min walk - 0.3 km
  • A historical site with stone ruins and a pathway leading to a distant structure.
    Court of the Thousand Columns
    8 min walk - 0.7 km
  • A large pyramid with tourists around it.
    Pyramid of Kukulkan
    10 min walk - 0.9 km
  • Platform of the Eagles and Jaguars
    10 min walk - 0.9 km

Restaurants

  • Pueblo Maya
    4 min drive
  • Taco Maya
    11 min walk
  • Hacienda Xaybe'h D'Camara
    5 min drive
  • Chilam Balam
    7 min drive
  • La Gran Chaya
    6 min drive

About this property

El Gran Maya at Chichen Itza

  • Luxury family-friendly lodge near Pyramid of Kukulkan
  • Located close to El Caracol and Pre-Hispanic City of Chichen-Itza, El Gran Maya at Chichen Itza provides a terrace, shopping on-site and a coffee shop/cafe. Indulge in a massage, a facial and a manicure/pedicure at Temazcal, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Regional cuisine and al fresco dining. Enjoy on-site activities, such as ecotours, horse riding and hiking/biking. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • 2 outdoor pools
    • Free self-parking
    • Full breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
    • Express check-in, a TV in reception and a 24-hour front desk
  • Room features
  • All guest rooms are individually furnished, and boast comforts, such as premium bedding and furnished patios, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
  • More amenities include:
    • Bathrooms with Jetted bath and rainfall showers
    • 30-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, separate sitting areas and childcare services

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: MXN 488 for adults and MXN 488 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Shopping
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 488 for adults and from MXN 488 for children
  • Airport shuttle fee: MXN 6300 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does El Gran Maya at Chichen Itza have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at El Gran Maya at Chichen Itza?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at El Gran Maya at Chichen Itza on 19 Sept 2026 start from NZ$276, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is El Gran Maya at Chichen Itza pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Gran Maya at Chichen Itza?

Self-parking is free at this property.

What time is check-in at El Gran Maya at Chichen Itza?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at El Gran Maya at Chichen Itza?

Checkout is at noon.

Does El Gran Maya at Chichen Itza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 6300 per vehicle applies.

Where is El Gran Maya at Chichen Itza located?

This family-friendly Chichen Itza lodge is within a 10-minute walk of El Caracol and Pyramid of Kukulkan. Pre-Hispanic City of Chichen-Itza and Cenote Ik kil are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

El Gran Maya at Chichen Itza Reviews

9.0

Wonderful

9.2

Cleanliness

9.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 137 out of 224 reviews
Rating 8 - Good. 66 out of 224 reviews
Rating 6 - Okay. 11 out of 224 reviews
Rating 4 - Poor. 6 out of 224 reviews
Rating 2 - Terrible. 4 out of 224 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. The setting was absolutely beautiful. The food was excellent. The pools were very nice. The staff are super dedicated. Great place.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was courteous and very helpful. The property was very unique and beautiful.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Property is large with plenty of natural space. They are renovating the buildings with 14 of the 36 units completed.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort stay was amazing and genuinely beyond my expectations. The jungle atmosphere is the whole experience—peaceful, romantic, and nearly effortless from check-in to checkout. If you’re expecting a brand-new, ultra-modern “2025-built” 5-star resort, you’re missing the point of staying within about 1,000 feet of Chichén Itzá and being immersed in nature. The entire site was very clean, and the beds were super comfortable. The staff were nothing but welcoming—friendly and they sparked conversations in a natural way without ever being obtrusive. Service felt easy and relaxed, which is exactly what we wanted. The food was right in line with what we hoped for—solid 4–5 star quality. We stayed in a lodge with a single bed, and the air conditioning was more than adequate (honestly, it was set too cold when we arrived—nice problem to have). No real need for an alarm clock if you sleep with the windows open—the natural sounds are the perfect wake-up call. We visited at the end of February and avoided crowds completely—only about 4–5 cars in the parking lot. It’s far enough from the hustle and bustle of Cancun to truly unwind. I would return without a doubt, and I definitely recommend it to anyone looking for a relaxing, romantic stay in a unique jungle setting near Chichén Itzá.
Authentic craftsmanship everywhere!
Thatched roof with fan
Cozy, romantic resturant on-site
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at The Lodge at Chichen Itza was such a unique and memorable experience. It feels surreal to be so close to the ruins, surrounded by history and completely immersed in nature — you really feel like you’re in the middle of the jungle. The grounds are absolutely beautiful, with a classic hacienda style and tons of lush plants everywhere you look. Even though the property is going through some updates, it didn’t take away from our stay at all — it actually feels like the place is growing and coming back to life. The pool area is gorgeous and perfect for cooling off after exploring. The staff was incredible — so friendly and welcoming, they really make you feel like family. They were always happy to chat, help with anything we needed, and even gave great tips on places to visit nearby. The food was a highlight too — fresh, balanced, and tasty any time of day. The drinks were great (and well-priced!), and the desserts, especially the marquesitas, were so good. Our room had a rustic charm, everything worked well, and it was spotlessly clean. We only wish we could have stayed longer. Between the warm hospitality, beautiful setting, and the once-in-a-lifetime experience of staying right next to Chichen Itza, this place is truly special. Highly recommend for anyone wanting to combine history, culture, and a jungle escape.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool hotel, special building with a lot of character, and so easy to get to Cichen Itza
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda property is spectacular. The lush tropical surroundings and the pool is extremely beautiful and so very relaxing. The restaurant is fantastic with plenty of local Mayan dishes both for meat eaters and vegetarians and vegans. The rooms are very comfortable with lots of traditional Spanish colonial accents. Lastly, the hotel staff is superb..very polite welcoming and helpful! Best hotel I have stayed at. Super relaxing rejuvenating stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniquely, beautiful property both the grounds and buildings! I highly recommend staying there.
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Cleanliness
Old hotel, my grandparents had better facilities during war.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The assigned room had no TV or Internet signal. Due to overall power shortage in the Yucatan peninsula we had a room upgrade. This room had TV and Internet signal.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

One day before our arrival we received following message: Dear Guest, We would like to inform you that, due to irregular resolutions issued by the authorities of the State of Yucatan, The Lodge at Chichén Itzá has been forced to temporarily suspend its operations. Our legal team is taking all necessary actions to remedy this situation and reopen our doors in the shortest time possible. In the meantime, we have secured your stay by automatically transferring your reservation to the Chichén Itzá Hotel. If you prefer to cancel your reservation due to ..... We paid a lot of money to stay so close to one of the "7 world wonders". Luckily, Hotels.com (expedia) is taking care of this issue and clarifying current situation including a refund for us. It would have been the highlight of our 17 days Mexico holidays. We booked all nights at four different lications via Hotels.com, a hotel site I really can recommend.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Das Zimmer war groß, es hatte aber ein Kingbett statt der gebuchten 2 Betten. Steckdosen waren nur äußerst wenige vorhanden. Der Lichtschalter für die Deckenbeleuchtung war hinter einem Wandteppich versteckt. Eigentlich ist es ein Hotel zusammen mit dem Mayaland Hotel, Gleise Restaurant und gleiche Pools, nur, dass man in den Bungalows untergebracht wird. Die Anlage wird zur Zeit renoviert. Zudem hatte die Stadt das Wasser für einige Stunden am Nachmittag und dann ab 21 Uhr abgestellt, was die Urlaubs Freude ein wenig schmälerte. Insgesamt für das Geld eher enttäuschend.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo bien en general la estancia, la habitación limpia y bien solo un poco incómoda en cuanto a distribución de la habitación.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
La zona, verde y con árboles gigantes
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones son muy lindas, lo unico malo es que me enviaron a una super lejos de todo y de la recepción. Todo lo demás excelente, fue lo que yo esperaba y necesitaba, como experiencia de quedarnos cerca de las ruinas esta padrisimo.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
La razón por la que contratamos este hotel fue que se menciona que tiene acceso directo a Chichen Itza, el acceso está cerrado desde hace 5 años. El menú es muy limitado muchas cosas que no tienen porque el hotel acaba de reabrir.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, air conditioner was a bit of a challenge to get it to the right temperature. The bathroom was outdated
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very unique; we loved the old buildings, beautiful gardens and "old world" atmosphere.
Stayed 2 nights in Jan 2022
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Environment and landscapes
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impresionante hotel y el servicio extraordinario

El hotel nos sorprendió muchísimo. Espacioso, tranquilo. Todo su personal super cordial y atentos a ayudarnos en todo lo que necesitamos durante los días que estuvimos con ellos. Muy recomendado para descansar, relajar y conocer las extraordinarias bellezas de la zona de Chichen Itza
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service
It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Eco resort next to Chichén itza. Best place to stay in town. Not much else around.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el lugar, es hermoso. Luce un poco viejo o pasado de moda el amueblado y la comida no es muy buena
Stayed 1 night in Dec 2021