Continental Caribe Bay

Property class: 3.5

Choose dates to view prices

Located close to Museum of Maya Culture and Museo de la Ciudad, Continental Caribe Bay provides a terrace, a garden and a gym. The on-site international cuisine restaurant, Nah Balam, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a conference centre.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

Room

Standard Double Room

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed

Room

Junior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Centro Histórico, a neighbourhood in Chetumal, Continental Caribe Bay is near the airport and near a boardwalk. Museo de la Ciudad and Museum of Maya Culture are cultural highlights, and some of the area's notable landmarks include Fisherman's Fountain and Oxtankah Ruins. Don't miss out on a visit to Santuario del Manati. Visit our Chetumal travel guide
Map
Av Heroes 171 Col. Centro, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture
    2 min walk - 0.2 km
  • Museo de la Ciudad
    5 min walk - 0.4 km
  • Malecón de Chetumal
    14 min walk - 1.2 km
  • Fisherman's Fountain
    16 min walk - 1.4 km
  • Palacio Municipal De Othon P. Blanco
    18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    9 min drive

Restaurants

  • La Peninsula
  • Antojitos Gloria
    5 min walk
  • Restaurant Pantoja
    3 min walk
  • Carnitas Estilo Michoacan Medina
    6 min walk
  • Restaurant Chetumal
    1 min walk

About this property

Continental Caribe Bay

  • Hotel near Museum of Maya Culture
  • Located close to Museo de la Ciudad and Fisherman's Fountain, Continental Caribe Bay provides a terrace, a garden and a gym. The on-site international cuisine restaurant, Nah Balam, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a conference centre.
  • Additional perks include:
    • An outdoor pool
    • Free self-parking
    • A 24-hour front desk, bike parking and ATM/banking services
    • 4 meeting rooms, a reception hall and luggage storage
  • Room features
  • All 85 rooms feature comforts such as air conditioning, in addition to amenities such as free WiFi.
  • Other conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and free toiletries
    • 32-inch TVs with cable channels
    • Daily housekeeping and desks

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Frequently asked questions

Does Continental Caribe Bay have a pool?

Yes, this property has an outdoor pool.

Is Continental Caribe Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Continental Caribe Bay?

Self-parking is free at this property.

What time is check-in at Continental Caribe Bay?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Continental Caribe Bay?

Checkout is at 1 PM.

Where is Continental Caribe Bay located?

Located in Centro Histórico, this hotel is steps away from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Santuario del Manati are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Continental Caribe Bay Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 334 out of 769 reviews
Rating 8 - Good. 310 out of 769 reviews
Rating 6 - Okay. 87 out of 769 reviews
Rating 4 - Poor. 28 out of 769 reviews
Rating 2 - Terrible. 10 out of 769 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and staff was very friendly and accomodating.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Friendly and helpful staff.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The room was good and the pool was turned on when we reached. The room and beds were also cleaned.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Always clean
Stayed 2 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Clean pool. Good parking. Old building shows it age. Bathroom towels not clean.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fast efficient friendly check in and bellboy service. Had a quick dip in the pool and it had bar/food service. Room was clean. Bed was comfortable. Quiet respite to the outside. Parking was easy. Overall I would recommend. Cons: there was the same room service food/tray in the corridor for our entire stay. The safes don’t work in the rooms.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
owner was there and immediately took care of problems we talked to her about. really interested in fixing things while we were there, rooms nice, beds comfortable, need some improvements, but overall good stay. restaurant just ok but they say making changes to improve menu.
Stayed 4 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when traveling through Chetumal.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness
The Junior Suite was very nice. Absolutely loved the bed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was very relaxing because of the quiet area even thought in was by the market. The staff was very friendly.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we had enough space for ourselves. Also the tidiness of the place was a plus.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
By the Mayan museum, downtown area.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
A bit aged but bed was comfortable. The hotel was clean but aged a bit.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service
Hotel is in good condition but needs a little work. It was probably in better condition n when it changed ownership.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never enjoyed such soft and comfortable beds at a hotel in Chetumal before. The staff tried their best to understand me as me or my friends could not speak Spanish. The attendant was attentive and help us get to our rooms with ease.
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Every thing
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please tell experience
Stayed 1 night in Feb 2023
Verified review

6/10 Okay

Ok
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Ac was old
Stayed 2 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was moldy, outdated & had absolutely no WiFi service. Not even my personal data plan worked at this hotel.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel, we were put in the third floor and was told the elevator worked and when we tried using it, we were told we can’t use it without calling the bellboy! The tub was slippery and the shower head was old.
Stayed 3 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Staff & service

Run Forest RUN...

Customer service is aweful. Not friendly and too noisy. No information related to hotel..such as restuarant on site and other services.They claimed to have a gym...2 bikes that were not working...no AC abd smell is not good. I will not recommend it to my enemies
Stayed 3 nights in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación descuidada, olor a humedad, en general el hotel parece abandonado, lo conoci cuando era holiday inn y capital plaza y realmente esta en el abandono, en lo personal busquen otra opción de hospedaje.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localizacion excelente, seguro , puedes caminar , el personal amable , limpieza impecable.
Stayed 2 nights in Sep 2025