Hotels with Pool & Resorts in Chesterhill from NZ$121

"We came back to our hotel room around 8:00 pm. My husband deadbolt the door and opened the doorstop because we were in for the night. At about 9:00 pm, without knocking or prior notice, a front desk employee opens the door to our room. He had a step in the doorway with his shoulders and head into the room before he noticed us. He said a quick “sorry” then shut the door again. My husband went into the hallway to investigate. The employee stated that “usually there are not guests in that room” and that he was looking for a hair dryer. When my husband went to speak with the general manager about the incident, we were blamed for not securing the room properly. We examined the door more closely and discovered two things. First, the deadbolt was not aligned with the door frame and although we thought we heard it click to lock, we were actually hearing the deadbolt being pushed into the side of the door frame. Secondly, the door stop hinge was so loose that the door could still slide through, despite us opening the clip. My husband attempted to explain both door flaws to the general manager but he refused to view the door while we were there. After ongoing discussions with the general manager, eventually he said he could provide a $20 discount from our total bill, but that we had to request the reimbursement through the third party booking company ourselves and he would approve the release of funds. We will not return."

"Great location within walking distance from Ohio university and uptown area. The rooms were clean and comfortable, would stay here again when visiting. "

"yes"

"I stay here at least 2 times a year and I love it. Staff is friendly. Breakfast is great! "

"The property was in poor repair. The room shook every time someone went in or out of the entrance door near my room. Garbage was all over the ground in front of the entrance door I had to go into (overflowing garbage can). People smoking pot in the entry way, the smell seeped into my room. I asked for a different room and had to pay more money. "

"breakfast was great and hot, rooms are excellent condition ,staff was amazing beds were very comfortable "