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Reviews of Studio 6 Suites Chattanooga, TN - Lookout Mtn.

2 out of 5
Studio 6 Suites Chattanooga, TN - Lookout Mtn.
103 Patten Chapel Road, Chattanooga, TN

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 4 out of 26 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect place to stay close to everything that you want to see
Stayed 2 nights in May 2024

8/10 Good

robert, Louisville

Liked: Cleanliness, staff & service
Disliked: Amenities
No coffee other than an in-room machine which did not work.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Mindy

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisey, run down room, unsafe area, by a truck stop.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Mindy,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off 24 with a great view! Super comfy beds! Staff were friendly! Need to add little amenities like Kleenex and shampoo dispensers to keep up with other motels/hotels.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Jackie,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

Velma

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no heat in the room. It was dirty and they don’t even take the trash out. The room was in bad shape floor was broken . And it was dirty
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Esmee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Esmee,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Tsky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean and neat, good area surrounding
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Tsky,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Teresia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Teresia,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late but they held the room for us. The room was immaculate. Coffee in room with extra packets. Plenty of towels. Clean fresh linens. Truck stop across the street was a little noisy. We would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Lucy,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

8/10 Good

jody, Lehigh Acres

Liked: Cleanliness, staff & service, property conditions & facilities
Good and gas station was very convenient. Room was not terrible but the faucet handle was broken, and flooring was coming up. Room was clean and staff wasn’t rude
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi JodyThank you, we really do love getting positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Vida, Streamwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to get back on the highway. I just forget how loud the traffic and tricks can be. Gas station across the street makes it convenient as well for gas, coffee etc
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Vida,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and more than I expected
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Deanna

Disliked: Cleanliness, staff & service
Non smoking rooms upstairs over smoking rooms so they naturally smelled like smoke. Housekeeping spoke no English and I had a do not disturb hanger on my door(that I purchased myself) and since they couldn't read it the took it and entered my room anyway.
Response from Nancy Y. on 14 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean, the beds are sooooooo comfy, I did see a bug but I’m told this is a renovated hotel and it used to be a crap show…. So I’m not surprised but glad it was only one! The only thing negative about the place is it’s location honestly, all you hear is the freeway 😒
Stayed 1 night in Dec 2023
Response from Nancy Y. on 21 Dec 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
There was a problem. Staff went above & beyond to make things right quickly.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

Aurea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Nov 2023
Response from Nancy Y. on 29 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jessi Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
INSPECT BEFORE YOU ACCEPT
I would strongly recommend that you pass this Motel up. Its a Roach Dive! If you can't and are in a pinch, I suggest you inspect the room before officially checking in. Upon checking in we were given room 116. After an intial 30 second inspection the room was filled with roaches. I was then put in room 223. A much cleaner room, but pretty much a dirt pad would have been better. We obviously had Snoop Dog and Cheech and Chong in one room next to us. The smell of weed was over welming. I think we got a contact buzz the smell was so strong. Lucky for us we had The Incredible Hulk in Child form in the room on our other side. This child was allowed to run the breezeway, banging on doors and beating and banging in the room. Unfortunately for us we were in a situation where we were stuck in this abomination. We called the front desk who said they were contacting the room. Haha! 2 minutes later the Incredible Hulk was back at. On the verge of a breakdown I called Hotels.com to see if there was any help I could get. We went out of town to Do something for Veterans Day. Since I'm a disabled Veteran with PTSD the loud banging and noise was more than I could personally handle. We left early in order to save my sanity.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Jessi Ann,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and so pleasantly surprised. The BEST Motel6 experience I have had. Previous trials had not gone well and I was definitely a bit leery. We needed a room for a softball tournament and it was the most affordable that had GREAT REVIEWS and NO mention of bugs. I would definitely stay again
Stayed 1 night in Nov 2023
Response from Victor on 9 Nov 2023
Dear Brenda, from our hospitality to our accommodations, we're happy that you enjoyed nearly everything about your visit to Studio 6 Suites by G6 Hospitality Chattanooga Lookout Mountain! Your comments are important to us, and we will keep them in mind as we always work to improve our guest experience. Thank you for staying with us and we hope you will return soon.

8/10 Good

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. It was the only hotel in about a 45 min radius that had a double room and we were more than happy with the accommodations and staff there.
Stayed 1 night in Nov 2023
Response from Victor on 9 Nov 2023
Hey friend, thanks for taking the time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
You get what you pay for
BUGS! I'd killed 5 bugs (roaches and flies) during my visit from the day I got there to the day I left. I actually had to buy bug spray make sure roaches didn't get into my things. I also had to do my own thorough cleaning before settling in. The ppl working there (they may have been the owners) were really nice and welcoming, but I wouldn't stay there again unless I have no choice.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Traveler,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Availability, communication, and commitment to excellence
Stayed 2 nights in Sep 2023
Response from Victor on 5 Sept 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.Thanks