Chatham Park Holidays from NZ$1,029

The big pool was great a nice half of the border is shallow so the little ones have a place to play. When you reserve the vista cottages you are technically on a different portion of the resort. They only provide 2 garbage bags, 2 dishwasher pods and 1 laundry pouch for 1 load. They do not provide any additional even though you are staying so many days. So please pack those. The shuttle system they participate in is an outside company. It’s one of the cheaper ones. The shuttle is used by like 4-5 hotels so some nights it took 2 hours to get back. The shuttle did not have many options for universal. The Disney one had enough pickups. Ranging from 5:30p, 7:30, 9:30. The guy dropped off in the evening at the bottom of the hill unfortunately he drove the evening bus everyday. Definitely harder after a long day at the parks. The valet doesn’t mind picking you up from the bottom so please remember to call them. The valet was so helpful and informative. They gave us the best places to go. The hotel lets the timeshare at the front door so your greated with sales not hellos. The hotel did Not provide an airport shuttle. I still have the place a 4 because my family enjoyed ourselves we just wish we knew these things prior to booking.

When checking in, I was asked multiple times to confirm the number of guests, when I did I also informed them that I had people who would be arriving later at night. I wrote their name down on a sticky note but they never added their names to the reservation. They arrived at 3am and were unsuccessful checking in and ended up having to sleep in the car. I was very disappointed and saddened with the experience as I thought the staff would have been much more attentive to help make sure this wouldn’t happen especially in the check-in experience

Place was clean and spacious. Didn’t like the fact checking in they tell you that you must do a time share presentation. I said no where did it state that. They have all your information and continuously call.