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Reviews of La Quinta Inn & Suites by Wyndham Mooresville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Mooresville
122 Regency Center Drive, I-77 and Hwy 150, Mooresville, NC

Reviews

7.8

Good

Rating 10 - Excellent. 424 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 103 out of 1001 reviews" "
Rating 2 - Terrible. 78 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the interstate. very convenient
Stayed 1 night in May 2024
Response from Olivia FD Supervisor on 22 May 2024
Thank you so much for taking the time out of your day to make a review! We are happy to hear you enjoyed your stay and would love to accommodate you again in the future.

4/10 Poor

Jessica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire hotel smelled so bad, like a sewage leak. Rooms are dirty. Carpet hadnt been vacuumed in ages and shower had soap slime built up.
Stayed 1 night in May 2024
Response from Olivia on 19 May 2024
Thank you for taking the time out of your day to give us a review. Bringing these sort of things to our attention can help us improve guests experiences in the future!

2/10 Terrible

Donald Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid a room rate of $414 plus tax for my stay of one night. The front desk attendant when I arrived was absolutely great however, after getting to my room, we had to immediately leave to attend a tournament for my kids. After a full day At the field, we arrived back to the room and immediately noticed that staining on the carpets stains on the couch furniture That was dirty and scratched their was hair in the shower , mud on the shower walls the refrigerator was leaking after it was replace for the same reason after checking in. The word F$@! Was engraved into the stainless steel of the elevator door, the hallways are extremely dark. Before booking this hotel, I called the hotel to ensure that they Had rollaway beds, the front desk attendant inform me that they did however, when I requested one, they said they did not have any more. Add to that There was not enough parking in the parking lot. This hotel is an absolute joke for the amount of money that was paid. I would expect to pay at most $40 a night for a place like this. Due to being a tournament there were no other hotels available. They could facilitate my family so we were forced to stay.
Stayed 1 night in May 2024
Response from FD Supervisor on 20 May 2024
Thank you for taking the time out of your day to let us know of the issues you inquired about during your stay. It is important for guests like you to bring things up to our attention if it isn't up to our/guests standards. Rest assured I will have reported this to our upper management to ensure that there is ample action taken in order to improve guests experiences in the future and to hopefully accommodate you again as well, seeing as we would love to have an amazing guest like you to come back.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay beds are very nice
Stayed 1 night in May 2024
Response from Olivia FD Supervisor on 17 May 2024
Thank you so much for taking the time out of your day to give us feedback! We are happy to hear you enjoyed your stay and would love to accommodate you again in the future!

4/10 Poor

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to call reception for pillow cases when I checked in, the bathroom was dirty pillow was dirty. The receptionist was nice though.
Stayed 1 night in May 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. As a team we value this type of feedback, as it can help us improve in the future. It is always our goal to make sure we meet our guests standards in hospitality and cleanliness.

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sticky bathroom door handle, toilet dirty. Fridge unplugged, gym dirty.
Stayed 1 night in May 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. As a team we value this type of feedback, as it can help us improve in the future. It is always our goal to make sure we meet our guests standards in hospitality and cleanliness.

8/10 Good

C. Scott

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. We are happy to hear you enjoyed your stay with us and would love to accommodate you again in the future!

2/10 Terrible

Adalet

Travelled with family
Disliked: Staff & service
Book a room prior to arriving. At check in we were offered a room with a king bed only, for a party of 4 people. They were not able to accommodate our party size despite the fact we have book a room with 2 beds. We were left trying to find additional accommodation at nearby hotels after a very long drive.
Stayed 1 night in May 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. As a team we highly value being able to accommodate our guests and to provide an exceptional level of hospitality and cleanliness. I do apologize that isn't something you seemed to experience and will be sharing it with the front desk staff in order to be able to improve in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and convenient to the interstate and restaurants. The staff was very friendly. I would definitely stay there again.
Stayed 1 night in May 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. We are happy to hear you enjoyed your stay with us and would love to accommodate you again in the future!

8/10 Good

Lilian Cristina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. As a team we value this type of feedback, as it can help us improve in the future. It is always our goal to make sure we meet our guests standards in hospitality and cleanliness.

10/10 Excellent

Jerome, Salisbury

Stayed 1 night in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. We are happy to hear you enjoyed your stay with us and hope to accommodate you again in the future!

6/10 Okay

Erik

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The fire alarm went off twice during our stay, once at 12:30 am. Otherwise everything was fine for a budget hotel.
Stayed 2 nights in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. As a team we value this type of feedback, as it can help us improve in the future.

6/10 Okay

Marc

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Okay, you rent a hotel room for whatever reason, one thing you want to be able to do is watch TV. Oh yes, we had a TV but no guide of channels on the remote, and the front desk had no printed copy. 100 channels on the tv list but no ability to see what you want to watch A nice place, but ease of viewing the tv in your room at this cost? Doubt we’ll be back. A simple thing, give your guests tv guide information. Tell the VP of your organization you lack this very basic of “Motel” room let alone a hotel room.
Stayed 1 night in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. As a team we value this type of feedback, as it can help us improve in the future. It is always our goal to make sure we meet our guests standards in hospitality and making sure they are accommodated. We are so sorry to hear that you didn't get that full experience, but rest assured your concerns have been brought to management's attention and will be making sure we have extra TV guides to disperse to guests!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Olivia FD agent on 15 May 2024
Thank you so much for taking the time out of your day to give us feedback and that you enjoyed your stay with us! We hope to accomodate you again in the future!

8/10 Good

Steve

Stayed 1 night in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. We are happy to hear you enjoyed your stay with us and would love to accommodate you again in the future!

8/10 Good

Bruce

Stayed 1 night in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. We are happy to hear you enjoyed your stay and would love to accommodate you again in the future!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service
Bathroom shower was a bit dated but everything else was very pleasant was clean and didn’t smell
Stayed 3 nights in Mar 2024
Response from Olivia FD agent on 15 May 2024
Thank you so much for taking the time out of your day in order to give us this feedback. As a team we truly value in letting us know what could've made it even better of a stay!

8/10 Good

Pat

Stayed 1 night in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. As a team we value this type of feedback, as it can help us improve in the future. It is always our goal to make sure we meet our guests standards in hospitality and cleanliness.

10/10 Excellent

Susan, Steubenville

Stayed 1 night in Apr 2024
Response from Olivia FD Supervisor on 15 May 2024
Thank you so much for taking the time out of your day to give us a review. We are happy to hear you enjoyed your stay and would love to accomodate you again in the future!

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Olivia on 13 May 2024
Dear Russ,We appreciate the feedback and that you enjoyed your stay!

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ashley on 31 Mar 2024
Dear James,Thank you for providing us with feedback. We wish you safe travels and hope to see you in the future.

10/10 Excellent

Richard, Rochester

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Mar 2024
Response from Ashley on 31 Mar 2024
Dear Richard,Thank you for taking the time to provide us feedback. We wish you safe travels and hope to see you soon!

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a restaurant close
Stayed 1 night in Mar 2024
Response from Ashley on 25 Mar 2024
Dear Norman,Thank you for taking the time to provide us with a rating. We hope to see you again to provide accommodations. Wishing you safe travels.

10/10 Excellent

Angelica Sanchez

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on 25 Mar 2024
Dear Angelica,Thank you for taking the time to provide us with a rating. We hope to see you again to provide accommodations. Wishing you safe travels.

10/10 Excellent

Guillermina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Ashley on 25 Mar 2024
Dear Guillermina,Thank you for the kind feedback. We hope to see you again in the future and wish you safe travels.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely pleasant staff and accommodations were well kept and clean.
Stayed 1 night in Mar 2024
Response from Ashley on 25 Mar 2024
Dear Randy,Thank you for providing us with positive feedback. I am glad to hear the staff and accommodations were what we could have hoped for and hope to see you again in the future. Safe travels.

4/10 Poor

Lars

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Roaches
Stayed 2 nights in Mar 2024
Response from Ashley on 15 Mar 2024
Dear Lars,We appreciate the time you took to provide feedback. I first want to apologize for this and let you know that had this been brought to our attention at that time we would have addressed it and made other accommodations if needed. As this is a serious matter, we had pest control come inspect this room today and there were no issues located. Again, I do apologize, we wish you well in your future travels.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and bed comfortable.
Stayed 1 night in Mar 2024
Response from Ashley on 15 Mar 2024
Dear Peter,Thank you for taking the time to provide us with your feedback. We are pleased we were able to have clean and comfortable accommodations for you. We hope to see you again, safe travels!

2/10 Terrible

Rickie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bed bugs. Had to change rooms. Stained pillows. Damaged toilet seat. Coffee pot missing a piece. Staff was nice
Stayed 2 nights in Mar 2024
Response from Ashley on 7 Mar 2024
Dear Rickie,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is of extreme importance and we take the matter at hand very seriously. I am thankful to say upon staff looking and pest control to confirm it was not of anything to worry about, but the black specks seen were actually lent from clothing. As for the other complaints, we have discussed this matter with our housekeeping supervisor and you can rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Gustavo

Stayed 1 night in Mar 2024
Response from Ashley on 25 Mar 2024
Dear Gustavo,Thank you for taking the time to provide us with a rating. We hope to see you again to provide accommodations. Wishing you safe travels.

10/10 Excellent

Scott, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in. Great accessible room.
Stayed 1 night in Feb 2024
Response from Ashley on 27 Feb 2024
Dear Scott,We are so glad to hear things went well and we appreciate the positive feedback. Wishing safe travels and we hope to see you again!

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
😔
Stayed 1 night in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Jose,I want to extend our apologies that you stay wasn't more enjoyable. Thank you for taking the time to give us feedback. We wish you safe travels and hope we can redeem ourselves in the future.

10/10 Excellent

Sharon

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Sharon,Thank you for taking the time to give us feedback. We wish you safe travels and hope to provide accommodations in the future.

6/10 Okay

Mohammad

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The HVAC unit was old and very noisy when it was turning off and during operation. It was very bothersome at night.
Stayed 1 night in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Mohammad,Thank you for taking the time to give us feedback. This information will be shared with our team in an attempt to improve the guest experience. We wish you safe travels and hope to provide accommodations in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Ashley on 26 Feb 2024
Dear William,Thank you for taking the time to give us feedback. We wish you safe travels and hope to provide accommodations in the future.

6/10 Okay

judith

Disliked: Staff & service, property conditions & facilities
the property was very dirty to trash in parking lot to broken wine bottle and just trash through out the property. staff would just walk over trash and not even pick anything up. half smoke cigarettes' line up at front and back door in brick mortar from staff to come back out to finish breakfast is included but they were out of a couple of things . when you go ask about it staff were just rude. not stocking more food .. dirty tables while staff is not seen. out of Jelly , butter and different Juices.
Stayed 2 nights in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Judith,Thank you for taking the time to give us valuable feedback. We will use this to better improve the guest experience. We wish you safe travels and hope to have an opportunity to redeem ourselves in the future.

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Ashley on 25 Mar 2024
Dear Thomas,Thank you for taking the time to provide us with a rating. We hope to see you again to provide accommodations. Wishing you safe travels.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great with Olivia
Stayed 1 night in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Eric,Thank you for taking the time to give us feedback. I am glad Olivia was of great assistance. We wish you safe travels and hope to provide accommodations in the future.

10/10 Excellent

Kandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Kandi,Thank you for taking the time to give us feedback. We wish you safe travels and hope to provide accommodations in the future.

10/10 Excellent

Alex

Stayed 2 nights in Feb 2024
Response from Ashley on 25 Mar 2024
Dear Alex,Thank you for taking the time to provide us with a rating. We hope to see you again to provide accommodations. Wishing you safe travels.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Excellent
Stayed 1 night in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Antonio,Thank you for taking the time to give us feedback. We wish you safe travels and hope to provide accommodations in the future.

10/10 Excellent

Robert Eugene Ebersole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ashley on 26 Feb 2024
Dear Robert,Thank you for taking the time to give us feedback. We wish you safe travels and hope to provide accommodations in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 3 nights in Feb 2024
Response from Ashley on 14 Feb 2024
Dear Melissa,Thank you for taking the time to provide us a kind review. We hope to be able to provide accommodations again in the future. Wishing safe travels.

4/10 Poor

Sebastian

Stayed 1 night in Jan 2024
Response from Ashley on 8 Feb 2024
Dear Sebastian,Thank you for taking the time to provide feedback. Our apologies that your stay wasn't as enjoyable as it should have been. We wish you safe travels and hope to have an opportunity to redeem ourselves and serve you again in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on 8 Feb 2024
Dear Michael,Thank you for taking the time to provide feedback. We wish you safe travels and hope to serve you again in the future.

8/10 Good

Ronald

Travelled with partner
The breakfast was Terrible, no forks, the eggs were round flat hockey pucks, not much of a selection
Stayed 1 night in Jan 2024
Response from Ashley on 28 Jan 2024
Dear Ronald, Thank you for taking your time to provide us with details. We do apologize that breakfast wasn't enjoyable and we are working on improving this area. Thank you for choosing us and we hope to have a chance to redeem ourselves in the future. Safe travels.

2/10 Terrible

Kathleen

Stayed 1 night in Jan 2024
Response from Ashley on 25 Mar 2024
Dear Kathleen, Thank you for taking the time to provide a rating in feedback from your stay in January. We would have hoped to make a better impression or given the opportunity to correct any issues encountered. We hope to have a chance to redeem ourselves and wish you safe travels.

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast items was very limited.
Stayed 2 nights in Jan 2024
Response from Ashley on 28 Jan 2024
Dear Gary,We do appreciate the time you took to provide us with detailed feedback so we can use this information to improve the guest experience. We hope to have an opportunity to redeem ourselves at a future date. Safe travels.

10/10 Excellent

Lena

Stayed 1 night in Jan 2024
Response from Ashley on 28 Jan 2024
Dear Lena,We appreciate the time you took to provide us with feedback. We hope to be your choice location for any future bookings in our area. Safe travels.

10/10 Excellent

Sunshine

Stayed 1 night in Jan 2024
Response from Ashley on 22 Jan 2024
Dear Sunshine,Thank you for taking the time to leave us a review. We hope to be your choice when in our area again. Safe travels.