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Reviews of Hampton Inn & Suites Charlotte/Pineville

2.5 out of 5
Hampton Inn & Suites Charlotte/Pineville
401 Towne Centre Blvd, Pineville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Travelled with family
Staff were all very nice and professional. The breakfast was good. The unit was clean, but very drab and in need of updating.
Stayed 1 night in May 2024
Response from Rai on 23 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Princess

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cleanliness was well below average. There was still water in the ice bucket from the previous guest, hair on the couch, ants in the bathroom and a gnat flying around the room. Housekeeping did a poor job. This is not the first time I have stayed here, we travel often for my son’s sports, however, this was the worse experience due to the condition of the room. The staff was friendly. The house keeping “exec” offered 5000 points as compensation.
Stayed 1 night in May 2024
Response from Rai on 13 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Erika

Original room had blood on covers toilet was dirty . Ended up with different room some alarm thing was going off the entire stay. Doors was slammed almost 4 in the morning. Noise level is high wouldn’t book again .
Stayed 1 night in May 2024
Response from Rai on 8 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Industrial area NO coffee cups to use with the in room coffee maker NO cups or glasses for water Desk clerk did upgrade to a king bed per request Appreciate ed that kindness
Stayed 1 night in May 2024
Response from Rai on 8 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

PRIYANKA

Stayed 1 night in Apr 2024
Response from Rai on 21 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Grady

Stayed 1 night in Apr 2024
Response from Rai on 17 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Sherifat

Stayed 4 nights in Mar 2024
Response from Rai on 3 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
C
Stayed 1 night in Apr 2024
Response from Rai on 10 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Bryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rai on 3 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Ramonique

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rai on 3 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Jan 2024
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Okay

dawn

Travelled with family
Disliked: Property conditions & facilities
Nice lobby. Room was subpar. Bathroom door was a sliding door that barely moved. Beds were uncomfortable and made very loud creaking noises when you moved around. Only ever use Hampton Inn & Suites but going to have to look elsewhere
Stayed 1 night in Jan 2024
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
The front desk lady needs to get a new job. Absolutely useless.
Stayed 2 nights in Dec 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Clarence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good day. The bed was big and nice. The shower head was nice and I had a massage park and was very accessible. The breakfast every morning was hot and good.
Stayed 4 nights in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Malek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

8/10 Good

Micah

Stayed 1 night in Dec 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

2/10 Terrible

Benjamin

Stayed 1 night in Dec 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

4/10 Poor

Tonya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The setup was nice with two separate rooms, but goes downhill from there. The ac did not work, the door to the bathroom was broke. The rooms overall were not clean. About midnight we had the worst Marijuana smell for about 30 minutes. Would not stay again.
Stayed 1 night in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Okay

monte

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Bad toilet. One chair for seating. Heating unit not efficient. Had to ask for a remote.
Stayed 2 nights in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Okay

Ron

Travelled with family
Bathroom sink drained poorly. Metal bed frame pcs approximately 1”x 3” lg stuck out under the bed in 3 places. Very sharp edges. Covered from View by dust ruffle. Roaches viewed. Brought this info to manager on duty at checkout. Less than sincere apology
Stayed 1 night in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Arthur

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Okay

Jessicah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Tried calling before arrival for A roll away bed. Had to call 7 times in a row. They didn't want to deliver it, then finally they agreed and it was in the middle of the hall with no sheets. Had to ask THREE times to get sheets for it and when they arrived they were not even for that size bed. Asked for a softer Blanket they brought the same one. To top it all off there was a dead roach in the bathroom floor, which means I'm pretty sure they didn't clean the floors because it was nice and crusty. Not a fresh dead one.
Stayed 1 night in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Okay

Charles

Disliked: Property conditions & facilities
Decent at best
The whole experience was just flat. Booked a King with sleeper sofa and got just a King. Nowhere for my son to sleep so we had to make arrangements for our college kid to come pick him up and stay with him. Very inconvenient!! Front desk barely spoke when we arrived and didn’t say anything except what room we were going to. Bed made terrible noise when moving. Parking lot was very dark and in a sketchy area.
Stayed 1 night in Nov 2023

10/10 Excellent

Michele T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Nice clean room. Friendly staff. Delicious free breakfast
Stayed 2 nights in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice service
Stayed 1 night in Nov 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Jean

The room was clean. The breakfast was good!
Stayed 3 nights in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
We choose this Hampton because it's always clean and comfortable. The hotel is close to the 485 Lynx train station which is convenient. The free breakfast options are great, something for everyone.
Stayed 1 night in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Kecha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean facility.
Stayed 2 nights in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

8/10 Good

LENORE

Liked: Staff & service, amenities, property conditions & facilities
It was in close proximity of a small shopping area
Stayed 2 nights in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What we expect from Hampton Inn & Suites
We enjoyed our stay. Clean room with friendly service.
Stayed 1 night in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Okay

saul

Stayed 2 nights in Oct 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. All our actions, efforts and training are directed to achieve the Hilton mission. Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you and we would be delighted to have you as our guest again. We hope to have you again on your next trip to Charlotte!!Thanks again!Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast hostess Michelle is delightful, but rest of staff is sullen and not very helpful. Place is noticeably dirty - room had ants everywhere and hallway leading from outside was filthy my entire stay. Room did not lock. Not a nice hotel, especially for the cost and brand affiliation. Needs renovation badly. Mexican restaurant next door is good. Note it is a far way from downtown Charlotte.
Stayed 2 nights in Aug 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

8/10 Good

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have the rollaway that was requested and the pool was closed.
Stayed 1 night in Aug 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

4/10 Poor

Cecil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty towel found upon entering room and 2 feet of carpet Wet in front of air conditioning unit… Relocated to different room where we shared beds And room with ANTS
Stayed 3 nights in Aug 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-PinevilleDaniel.Sexton@Hilton.com

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in Aug 2023
Response from Daniel Sexton - Operations Manager on 20 Jan 2024
Thank you for your stay at the Hampton Inn & Suites Charlotte-Pineville! We are glad you enjoyed your stay and would love to host you again in the future! Thanks,Hampton Inn & Suites Charlotte-Pineville

10/10 Excellent

Jillyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & comfortable! Lily made my check in process quick & easy— she’s outstanding!
Stayed 1 night in Aug 2023

4/10 Poor

Ellis

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Renovating
They location was great. Plenty of places to eat near by and things to do. The hotel is being renovated and maybe it will look nice once complete but there where stains on the walls in my room and it had a awkward smell. Also, the pool was closed.
Stayed 2 nights in Jul 2023

6/10 Okay

Monica

Travelled with family
Disliked: Cleanliness, amenities
Our room was not available. The property said it was Expedia’s fault. They tried to recommend that 2 adults and 3 teenagers stay in a room with 1king bed, or go somewhere else. It was almost midnight when we arrived after 15 hr drive. After my husband had a 20 min convo about how we need them to figure it out, they finally agreed and spent another 20 mins looking for accommodations and finally decided to comp us a connecting room, which we appreciate, but should have been handled when the reservation was received and paid for 2 weeks prior. Breakfast was pretty good. There were no towels for us to shower. I had to ask twice, on our last day they said they would bring some but never did, at least not before check out. Everyone seemed bothered to do their work. The pool was out of order. Overall, the hotel was just ok, but the customer service is lacking. They need to be more proactive and guest should not have to beg for them to do their jobs.
Stayed 3 nights in Jul 2023
Response from Hampton Inn & Suites Charlotte-Pineville on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SextonOperations ManagerHampton Inn & Suites Charlotte-Pineville

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Rachael

Travelled with family
Disliked: Property conditions & facilities
Pool not in service Bed was uncomfortable and sheets were poor quality not soft or nice. Disappointed Finish the renovations and upgrade beds and sheets.
Stayed 1 night in Jul 2023
Response from Hampton Inn & Suites Charlotte-Pineville on 20 Jan 2024
Thank you for your review and for choosing the Hampton Inn & Suites Charlotte-Pineville for your accommodations. We were honored to have you as our guest. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable experience with us and in turn recommend the hotel to their family, friends and associates. I would first like to thank you for taking the time to fill out this survey. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was disappointed to read of your experience during your stay with us. We value all of the feedback we receive and try our best to improve where we can. Thank you and we would be delighted to have you as our guest again.Sincerely, Daniel SOperations ManagerHampton Inn & Suites Charlotte-Pineville

8/10 Good

Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jul 2023

6/10 Okay

Paula

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

SAMANTHA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Looks better on the site
The whole first floor smelled when we checked in, the walls of the room were sprayed with coffee? Or some other random fluid. In the bathroom I almost ripped the shower head off because it was attached to the wall and the handle in the shower almost came off the wall as well. Half way through the night it reeked of marijuana in our room coming from outside and the pool looked like it was out of order for repair but was messy outside. Luckily I only stayed here one night. It was not a good experience.
Stayed 1 night in Jul 2023

8/10 Good

Nikkole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service, Great Location
Our family stayed here for 3 nights for our trip to the nearby Carowinds amusement park. I should start off by saying that April at the front desk was an absolute ROCK STAR every single day, from check-in to check-out. She was friendly and made us feel like family. Michelle at the breakfast each morning was also amazing. Speaking of breakfast it was one of the best hotel breakfasts I’ve had in a long time. Rotating hot items so it wasn’t the same each day, along with a variety of waffle toppings and different pastries each morning. The pool is under construction, but all guests were able to use the pool at the sister hotel next door, so that was very accommodating also. This was just across the parking lot. As for the room, it was clean and spacious. We booked the king suite with sofa bed and it was perfect for our family of 4. Separate living and sleeping spaces, a table with chairs, two separate TVs, lots of counter space, and comfortable furniture made us feel at home. Convenient location just a few minutes from Carowinds, a reasonable drive to Charlotte, and the downtown Pineville area was very charming! Gas, food, and shopping all within walking distance or very short drive. We will definitely return to this hotel if we are ever back in the area!
Stayed 3 nights in Jun 2023