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Reviews of Embassy Suites Hotel Charlotte

3.5 out of 5
Embassy Suites Hotel Charlotte
4800 S Tryon St, Charlotte, NC

Reviews

7.6

Good

Rating 10 - Excellent. 447 out of 1004 reviews" "
Rating 8 - Good. 209 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 108 out of 1004 reviews" "
Rating 2 - Terrible. 110 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Stayed 5 nights in May 2024
Response from Nermin on 8 May 2024
Thank you for your 5 star review!!

6/10 Okay

Iasiah

Travelled with family, Travelled with family and small children
Lights went out the last night of my stay and didn’t come back on until 2am.
Stayed 3 nights in May 2024
Response from Nermin on 8 May 2024
Apologies for the inconvenience! It was because a car accident happened close to the hotel which caused the power outage for the whole area. We appreciate your feedback.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean and breakfast was nice. Staff was friendly. We enjoyed our stay.
Stayed 1 night in May 2024
Response from Nermin on 8 May 2024
Thank you for your excellent review!!

2/10 Terrible

T

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They had a large party come in and only catered to that group of people.
Stayed 1 night in Apr 2024
Response from Nermin on 1 May 2024
We apologize for any inconvenience caused by the large party. We strive to provide excellent service to all our guests. Your feedback helps us improve, and we hope to better accommodate all guests in the future.

10/10 Excellent

Laura

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and spacious with comfortable beds. We have a dog which they gladly accommodated but we were on the 4th floor and needed to walk her through the lobby full of guests to reach the outside. That was my only questionable comment. Such friendly staff!
Stayed 1 night in Apr 2024
Response from Nermin on 29 Apr 2024
Thank you for your positive feedback! We're delighted you enjoyed our beautiful and spacious room with comfortable beds, as well as our accommodating staff. We appreciate your comment about the access for pets and will consider ways to improve this aspect of our service. We look forward to welcoming you back soon!

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Apr 2024
Response from Nermin on 29 Apr 2024
Thank you for your 5 star review!

8/10 Good

Lino

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nermin on 29 Apr 2024
Thank you for your review!

8/10 Good

david, eastover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with my family for a quick weekend getaway. Staff were super nice, especially our bartenders. Will stay there again.
Stayed 2 nights in Apr 2024
Response from Nermin on 29 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you and your family enjoyed your weekend getaway with us. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Montrice

Loved everything about this hotel
Stayed 2 nights in Apr 2024
Response from Nermin on 29 Apr 2024
Thank you for your excellent review!!

6/10 Okay

Brittney

Travelled with partner
Our rooms weren’t serviced the whole stay even after I called twice within an hour. The host never put in to bring towels/rags to our room after we were told she would. Also, there was no bar soap hold in our shower upon arrival after having to wait almost an hour for our room to be ready. I was disappointed with this Embassy.
Stayed 2 nights in Apr 2024
Response from Nermin on 29 Apr 2024
We apologize for the service lapses you encountered during your stay. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future.

6/10 Okay

Spencer

Liked: Cleanliness, amenities, property conditions & facilities
I like going to this location when I fly out to North Carolina 4-5 times a year. Usually it’s very convenient and comfortable. This last visit was out of usual than my expectations I have of this location with the shuttle taking over an hour to pick me up from the airport and over an hour after scheduled check in to get into a room that was ready. Other than this last experience it’s my go to place to stay when flying to Charlotte.
Stayed 1 night in Apr 2024
Response from Nermin on 29 Apr 2024
Thank you for your loyalty and feedback. We apologize for the inconvenience you experienced with the shuttle and check-in process during your last visit. We appreciate your continued support and hope to provide you with a smoother experience on your future stays.

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything Was Wonderful
Stayed 2 nights in Mar 2024
Response from Nermin on 29 Apr 2024
Thank you for your excellent review!!

10/10 Excellent

Bertha, Midland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening reception and breakfast buffet are always very nice.
Stayed 1 night in Mar 2024
Response from Nermin on 31 Mar 2024
Thank you for your feedback!!! We're glad you enjoyed the breakfast and the evening reception.

8/10 Good

gwendolyn

Stayed 1 night in Mar 2024
Response from Nermin on 29 Apr 2024
Thank your for your review!

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Nermin on 29 Jan 2024
Thank you for your excellent review!!!

8/10 Good

Anastasia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the place I need
Stayed 2 nights in Dec 2023
Response from Nermin on 29 Jan 2024
Thank you for your review!!!

2/10 Terrible

kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t book with expedia!!! It took 45 to check in because they couldn’t find the reservation.
Stayed 1 night in Jan 2024
Response from Nermin on 29 Jan 2024
Thank you for your feedback. we apologize for the inconvenience you experienced during check in. Thank you for bringing this to our attention.

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Nermin on 29 Jan 2024
Thank you for your excellent review!!!

8/10 Good

Harinath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nermin on 29 Jan 2024
Thank you for your review!!!

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Nermin on 29 Jan 2024
Thank you for your excellent review!!!

8/10 Good

kyle

Liked: Cleanliness, staff & service, amenities
Breakfast options were very good. Updated the rooms as good as they could. Only problem I had was the shower did not drain fast enough for more then a 4min shower. I called to let them know so I would get my 50$ deposit back and they did offer to move me immediately but a 1am im not packing up to unpack for a few hrs of sleep. Could have offered to comp my 10$ parking fee.
Stayed 1 night in Dec 2023
Response from Nermin on 29 Jan 2024
Thank you for your feedback. We're glad you enjoyed breakfast. We apologies for the inconvenience with the shower drain. We'll address this promptly to ensure a more comfortable stay next time.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nermin on 29 Jan 2024
Thank you for your review.

10/10 Excellent

lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nermin on 1 Feb 2024
Thank you for your 5-star review.

10/10 Excellent

Luisito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from eh on 31 Dec 2023
Thank you for choosing our facility.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and amazingly accommodating and friendly staff.
Stayed 1 night in Dec 2023
Response from EH on 28 Dec 2023
Thank you for choosing our location for your stay, we greatly appreciate you.

8/10 Good

Florence

Travelled with family
Liked: Cleanliness, staff & service
I cannot say enough about the staff. Every employee I encountered was eager to help, pleasant, and knowledgeable. Staff even came around daily, offering complimentary snacks. The hotel could use a face lift. There were a few cosmetic fixes that would have made my room more pleasant. But overall, I have no complaints
Stayed 3 nights in Dec 2023
Response from EH on 28 Dec 2023
Thank you for choosing our location, we hope that you return and stay with us again. We greatly appreciate you.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, very relaxing for me and the family!
Stayed 2 nights in Dec 2023
Response from EH on 28 Dec 2023
Thank you for staying with us, we hope that you and your family will return and stay with us again.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Restaurant/Bar
Stayed 1 night in Dec 2023
Response from EH on 28 Dec 2023
Thank you for staying with us, we hope to see you again.

10/10 Excellent

Grace

Stayed 3 nights in Dec 2023
Response from Nermin on 29 Jan 2024
Thank you for your excellent review!!!

10/10 Excellent

Holley

Stayed 2 nights in Dec 2023
Response from NJ on 19 Dec 2023
Thank you for the positive review. It has been a pleasure to have you.

8/10 Good

LeVesa

Stayed 1 night in Dec 2023
Response from NJ on 19 Dec 2023
Thank you for the positive review. It has been a pleasure to have you.

10/10 Excellent

Shadiamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan was a great host! He made sure I had a great stay at the Embassy. Would highly recommend to anyone who needs a place to stay for a couple nights in Charlotte!
Response from Marlon- Night Manager on 17 Feb 2024
Jordan is one of our most valued employees!!! We are lucky to have him. Thanks for the positive words, and I hope you enjoy the rest of your weekend!!!!

10/10 Excellent

WENDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast and custom omelette. Plenty of staff never out of coffee and clean. Maid service came between nights and made bed and collected trash. Nice touch! Traffic around the hotel was busy but lots of exit points to get turned around.
Stayed 2 nights in Dec 2023
Response from EH on 7 Dec 2023
Thank you so much for your feedback. We are glad you enjoyed your stay with us we hope that you return on your next visit.

10/10 Excellent

Sheila

Travelled with group
Staff extra friendly.
Stayed 1 night in Dec 2023
Response from EH on 7 Dec 2023
Thank you so much for staying with us we greatly appreciate you.

8/10 Good

Anne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - great lobby with bar & restaurant. The breakfast buffet exceeded our expectations. Guest room was clean and spacious. This hotel is pet-friendly!
Stayed 1 night in Nov 2023
Response from EH on 7 Dec 2023
Thank you so much for chosing our location for your stay, we greatly appreciate you.

10/10 Excellent

Lavaris

Stayed 1 night in Nov 2023
Response from NJ on 19 Dec 2023
Thank you for the positive review. It has been a pleasure to have you.

10/10 Excellent

Allura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the spectrum center
Stayed 1 night in Nov 2023
Response from EH on 6 Dec 2023
Thank you for choosing our location. We greatly appreciate your business.

8/10 Good

Sherry

Travelled with partner
Liked: Amenities
Shower was a bit soft.
Stayed 2 nights in Nov 2023
Response from EH on 6 Dec 2023
Thank you for staying with us, we greatly appreciate you and your feedback. We do apologize for the inconvenience.

10/10 Excellent

Anastasia

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s convenient
Stayed 1 night in Nov 2023
Response from EH on 6 Dec 2023
Thank you for choosing us for your stay.

10/10 Excellent

Latwainia

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from EH on 6 Dec 2023
Thank you for choosing our location we greatly appreciate it.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place in town to stay when my wife and I visit her family! Great spot right off HWY 77. Indoor pool so don’t forget your swimsuits!
Stayed 2 nights in Nov 2023
Response from EH on 6 Dec 2023
Thank you for choosing our location for your stay. We greatly appreciate you.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Nov 2023
Response from EH on 6 Dec 2023
Thank you so much for staying we greatly appreciate you.

2/10 Terrible

Terence

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from embassy suites on 8 Nov 2023
Thank you for your review.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside was a little noisy...but not your fault!
Stayed 1 night in Oct 2023
Response from Embassy Suites on 2 Nov 2023
Thank you for taking out the time to leave us a review. We hope to see you again soon.

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older model embassy suites. Decent but not the usual superior quality you would get from a embassy suites. Our 1st room had no working a/c and a clogged sink. the 2nd room we received the shower head was leaking and sprayed water all over while you showered. Beds were comfy and the breakfast and cocktails the night before were as good as usual. front desk staff was freindly and quick. great location for bank of america stadium
Stayed 1 night in Oct 2023
Response from Embassy Suites on 3 Nov 2023
I apologize we were unable to meet the expectations that you deserve. We would like for you to give us a second chance to fix the problems. feel free to reach out anytime to the hotel so we can work on fixing the issues for you

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice stay- enjoyed the spacious clean room and happy hour! Sunday breakfast was busy. Staff seemed overwhelmed
Stayed 1 night in Sep 2023
Response from Embassy Suites on 2 Nov 2023
Thank you for leaving us a good review. We hope to see you again soon.

4/10 Poor

Cassandra, Lawrenceville

Travelled with family
Disliked: Cleanliness
Room was not cleaned well overall, wet bar faucet handle had a sticky handle (like BBQ sauce), lighted mirror over extra sink in bedroom light out not fixed until second request,
Stayed 2 nights in Oct 2023
Response from Embassy Suites on 2 Nov 2023
We apologize for not meeting the expectations that you deserve. We would love a second chance to be able to fix it for you. Please consider us as you place of lodging during your next visit to Charlotte NC

8/10 Good

Kevin M.

Travelled with partner
Liked: Amenities, property conditions & facilities
The front desk staff maybe over worked because they were very unfriendly but the bar staff was great. We only had one set of towels in the room and no TV guide but plenty of channels. I probably will not Stay here the next time I come to Charlotte.
Stayed 1 night in Oct 2023
Response from Embassy Suites on 2 Nov 2023
I do apologize that you didn't have the best experience while staying with us. I will be speaking with the appropriate members of the staff to fix the problem. We would love if you gave us a second chance to fix the problem. We would be glad to see you again during your next visit to Charlotte NC

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely dirty room with Large Roach on the ceiling. Called the Front Desk, no follow up or room move offered.
Stayed 1 night in Oct 2023
Response from Embassy Suites on 2 Nov 2023
I apologize that you had the experience that you had. we strive to make sure every guest has a great time during their stay with us. If you would like to reach out to the hotel, we would be glad to fix the situation and have you stay with us again during your next visit to the area

6/10 Okay

Shiloh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The cleaning staff was a little aggressive in their approach to check out. Check out is at 11, yet the cleaning lady knocked on my door around 8-8:30am to confirm I was going to checkout. I told her yes but closer to 11. At 9:30 a gentleman entered my room unannounced and without knocking to clean. I was in my underwear.
Stayed 2 nights in Oct 2023
Response from Embassy Suites on 27 Oct 2023
I do apologize for your experience with our housekeeping department, We would like another chance to make your experience better. We would greatly appreciate it if you would give us a second chance during your next stay in Charlotte NC.