Breakfast and dinner served, American cuisine
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Reviews of Courtyard Marriott Concord

3 out of 5
Courtyard Marriott Concord
7201 Scott Padgett Parkway, Concord, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service
Checking in was quick and painless. The lobby area is nice and big, updated and the hotel bar was a huge plus. The room itself wasn't bad but the lighting in the bathroom wasn't great and the bathroom was a little dated. Overall though it was a great stay.
Stayed 1 night in May 2024

10/10 Excellent

ZERESH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was good, my boyfriend and I came for one night and were probably there 10 hours total. Bed was comfy, felt safe, and hotel was quiet. The front desk employees weren't super personable, so they made us feel like we were intruding on their time. Not a great look to people just walking into the hotel for their stay.
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed just 1 night. I wasn't impressed by the room. It was average. The pillows need to be replaced and the sheets felt like paper. The room served it's purpose but I wouldn't choose this hotel again.
Stayed 1 night in May 2024

10/10 Excellent

VIKRAM RAJA, Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth. There were no issues in parking. Lot of space around the hotel
Stayed 1 night in May 2024

10/10 Excellent

Shamonica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jay on 1 May 2024
Fantastic rating!!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Felt like home
Stayed 1 night in Apr 2024
Response from Jay on 9 Apr 2024
Excellent rating and feedback. We are glad you enjoyed your visit.

10/10 Excellent

Kinna

Stayed 1 night in Apr 2024
Response from Jay on 5 Apr 2024
Fantastic rating! Thank you.

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 26 Mar 2024
Thank you for taking the time to inform us about your recent stay. I am so sorry that we were not able to provide you with the experience that you expected. Please know that we will work tirelessly to perfect our product so that you can enjoy your time with us in the future.

8/10 Good

WILLIE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and easy to get in and out of. Friendly staff!
Stayed 1 night in Mar 2024
Response from Jay on 25 Mar 2024
Fantastic rating and feedback! Thank you so much.

6/10 Okay

Maya

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Let’s start with the little things: For such an “upscale hotel” it wasn’t all that great. The TV only had like 60 channels and 1/3 of them were in Spanish. The remote halfway worked (you could only channel up and you had to press the buttons super hard pointing directly at the tv). The USB charger on the nightstand made an unsettling whistling sound when you plugged your charger into it. For those people who enjoy their coffee in the morning, don’t expect the hotel to provide complimentary coffee downstairs and DEFINITELY no free breakfast. They have a bistro where you can purchase such items if you desire. There IS one of those mini coffee makers in the room with the off brand coffee and 2 packets of creamer and sugar if you’re hard up for coffee. As far as cleanliness and comfort go, the hotel was great. However, in my opinion, it’s the little things that count. If I pay almost $100/night somewhere the least they could do is offer a free continental breakfast and some f***ing coffee.
Stayed 2 nights in Mar 2024
Response from Jay on 25 Mar 2024
Thank you for taking the time to inform us about your recent stay. I am so sorry that our channel lineup did not meet your expectations. We will contact Spectrum immediately to troubleshoot this issue. I am also sorry that we are not able to offer complimentary coffee or breakfast. Unfortunately, this is Marriott mandated for all Courtyards. I completely understand your frustration as I wish we could offer all of our guests a complimentary meal to start off your day on the right foot.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 19 Mar 2024
Excellent rating, Sara. Thank you so much.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 19 Mar 2024
Fantastic rating, Sheena. Thank you.

10/10 Excellent

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Jay on 12 Mar 2024
Excellent review and rating, Kelly! Thank you.

6/10 Okay

Angela

Travelled with group
Liked: Staff & service
Musty
Staff was friendly and overall hotel was pretty clean however my room had a musty smell to it. Even the bed sheets smelt musty.
Stayed 2 nights in Feb 2024
Response from Jay on 15 Feb 2024
Thank you for your feedback. I am so sorry that the room's odor and sheets did not meet your expectations. I have informed our housekeeping leaders so that they can rectify this immediately. I sincerely hope you come and see us again.

10/10 Excellent

charles

Business traveller
Liked: Staff & service
Family enjoyed their accommodations
Stayed 1 night in Feb 2024
Response from Jay on 15 Feb 2024
Great feedback and rating! Thank you.

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jay on 31 Jan 2024
Fantastic rating, Frank. Thank you!

10/10 Excellent

melissa, nashville

Liked: Staff & service
Great location. Breakfast not included. Great staff. Heating/AC Unit very loud!
Stayed 1 night in Jan 2024
Response from Jay on 23 Jan 2024
Thank you for providing valuable feedback. I sincerely apologize for the inconvenience caused by the a/c unit. We will definitely make sure that our engineering team gets that issue resolved immediately.

10/10 Excellent

Yonnett

Stayed 3 nights in Jan 2024
Response from Jay on 23 Jan 2024
Great rating, Yonnett. Thank you.

8/10 Good

Leslyn, Bowie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Misinformed in the amenities. The staff were generally friendly and polite. We were told that the rooms had mini refrigerators. But that was untrue. Having gotten to the room, we put food items in the mini fridge to keep cold. We then left for a few hours. Having returned we realised the fridge was not cold. After complaining that the fridge was not working we were told to open it and press the green button. The next day we realised the fridge was off. After complaining again, we were told that they are actually not fridges but coolers. Also they only stay on for 2 hours at a time. As a resultof this misinformation, our food items spoiled. Some of these food items were specially prepared because one of the guests have medical restrictions.
Response from Jay on 23 Jan 2024
Words cannot express how sorry I am for what you encountered during your time with us. I completely understand your frustration as I too would be upset with what occurred. I sincerely hope that we are able to welcome you back should your travels bring you back to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay wrong room.
My visit was good besides not getting the room I actually paid for because Hotels.com advertised a room that was not really available.
Stayed 1 night in Jan 2024
Response from Jay on 23 Jan 2024
Thank you for your kind rating. I am sorry for any inconvenience that you may have had for not receiving the correct room type. I am glad that we were able to provide you with a great experience.

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, and the services are amazing. The rooms have minor bumps and bruises, but it is clean and neat. We will definitely be returning to this specific hotel.
Stayed 1 night in Jan 2024
Response from Jay on 23 Jan 2024
Thank you for your amazing review and rating.

10/10 Excellent

allan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jay on 12 Jan 2024
Great rating, allan. Thank you!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on 28 Dec 2023
Thank you for your excellent rating!

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and Front desk staff great..unfortunately we were there 3 days requested our room cleaned and they never did it. So every night we would complain about it when we went to get our own towels and tolet paper..Housekeeping you get a -0 on ratings and no tip!
Stayed 3 nights in Nov 2023
Response from Jay on 28 Nov 2023
Thank you for taking the time to inform us about your recent stay. I am so sorry that our housekeeping team did not provide you with the service that you requested. I will speak with our housekeeping management team about making sure that all rooms are cleaned and that our guests should not have to request anything. I sincerely hope that you visit us the next time your travels bring you back to the area. We would love the opportunity to provide you with the experience that you expect and deserve.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Nov 2023
Response from Jay on 21 Nov 2023
Thank you for your great rating and feedback, Carol.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jay on 21 Nov 2023
Thank you for your excellent rating, Sean. Come back and see us again soon.

10/10 Excellent

Yashika, Augusta

Stayed 1 night in Nov 2023
Response from Jay on 5 Dec 2023
Great rating! Thank you.

10/10 Excellent

Edward

Stayed 4 nights in Apr 2023
Response from Jay on 5 Dec 2023
Thank you for your excellent rating, Edward!

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , comfortable and amazing staff
Stayed 2 nights in Nov 2023
Response from Jay Brown on 6 Nov 2023
Thank you for your excellent feedback and rating!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Jay on 27 Nov 2023
Thank you for your excellent rating, David.

10/10 Excellent

Bell

Stayed 1 night in Oct 2023
Response from Jay on 17 Nov 2023
Thank you for your excellent rating, Bell!

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close proximity to the airport
Stayed 3 nights in Oct 2023
Response from Jay Brown on 24 Oct 2023
Thank you for the great rating, Gregory. Come back and see us again soon.

10/10 Excellent

Angelica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exeleent
Stayed 1 night in Oct 2023
Response from Michael on 23 Oct 2023
Thank you for choosing Courtyard Concord!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman working the front desk is super nice!
Stayed 1 night in Oct 2023
Response from Michael on 23 Oct 2023
Thank you for choosing Courtyard Concord!

2/10 Terrible

pratik

Stayed 1 night in Sep 2023
Response from Jay Brown on 6 Nov 2023
Thank you for providing us feedback from your stay. Words cannot express how sorry I am for you encountered. I will share your feedback with our leaders in order to identify where we can improve so that we don't make the same mistakes again.

10/10 Excellent

James W

Stayed 1 night in Oct 2023
Response from Michael on 17 Oct 2023
Thank you for choosing Courtyard Concord!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if attending NASCAR race.
Stayed 1 night in Oct 2023
Response from Michael on 9 Oct 2023
Thank you for the amazing feedback!

10/10 Excellent

jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jay Brown on 26 Sept 2023
Thank you for your excellent rating!

2/10 Terrible

Erin

Stayed 1 night in Sep 2023
Response from Michael on 17 Oct 2023
Thank you for choosing Courtyard Concord. We are sorry that we did not meet your expectations during your visit.

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
I was only staying one night but the hotel was perfect great choice I would definitely stay again very clean
Stayed 1 night in Sep 2023
Response from Jay Brown on 25 Sept 2023
Thank you for your great feedback and rating!

10/10 Excellent

James and Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff!
Stayed 1 night in Sep 2023
Response from Michael on 20 Sept 2023
Thank you for the wonderful feedback!

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Sep 2023
Response from Michael on 18 Sept 2023
Thank you for feedback and we are happy that you enjoyed your stay.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jay Brown on 11 Sept 2023
Thank you for your excellent rating!

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michael on 31 Aug 2023
Thank you for choosing Courtyard Concord

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was no restaurant in the hotel.
Stayed 2 nights in Aug 2023
Response from Jay Brown on 21 Aug 2023
Thank you for your kind rating, Sharon. We hope to be able to welcome you back again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jay Brown on 15 Aug 2023
Thank you for your excellent rating!

6/10 Okay

Benoit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was fine. However we had booked this place because on Expedia it was marked as having an EV plug. It does not. This was a major issue for us, we would have booked elsewhere had we known this ahead of time.
Stayed 1 night in Aug 2023
Response from Jay Brown on 13 Sept 2023
Thank you for informing us about what you discovered on the Expedia website. I am so sorry for the inconvenience that this caused you. We will contact Expedia immediately and have it removed.

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from Jay Brown on 6 Sept 2023
Thank you for your excellent rating!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jay Brown on 21 Aug 2023
Thank you for your excellent rating, Karen. Please come back and see us again soon.