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Reviews of Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC

2.5 out of 5
Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC
2541 Little Rock Rd, Charlotte, NC

Reviews

5.8
Rating 10 - Excellent. 204 out of 1020 reviews" "
Rating 8 - Good. 167 out of 1020 reviews" "
Rating 6 - Okay. 188 out of 1020 reviews" "
Rating 4 - Poor. 188 out of 1020 reviews" "
Rating 2 - Terrible. 273 out of 1020 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was good. We checked in after a flight from Aruba. The shuttle picked us up pretty quickly. We needed an early shuttle back to the airport the next morning and the young girl at the front desk informed us that we would have to take the 7:30 shuttle due to the ones before that one were full. Ok fine we were definitely worried we wouldn’t make our flight if we left at 7:30. So we got up the next morning and went down an hour early to check the shuttles and were informed by the man behind the desk they don’t run shuttles at 6:30 and 7 because he leaves at 7 and there’s no one to drive it. Hmmmm it’s supposed to be 24 hours every 30 minutes I thought. Well needless to say the man was awesome!! He put out a sign and drove us to the airport and we made our flight! I didn’t get his name, but he was great! The room was clean and the bed was comfortable. Served it’s purpose. Would definitely stay again.
Stayed 1 night in May 2024

4/10 Poor

RAUL

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
THE SHOWER BATHTUBE HAD A LEAK ALL NIGHT LONG, THE TOILET SEAT WAS LOOSE , THE SMELL IN THE BATHROOM WAS NOT GOOD.
Stayed 1 night in May 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in May 2024

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a room that hasn't been clean yet but maid service. Also it took forever to get someone to the front desk. Stay away from this place.
Stayed 1 night in May 2024

4/10 Poor

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
Towels were dirty, microwave didn’t work, furniture was stained and dirty, beds were very uncomfortable and pillow cases looked dirty.
Stayed 2 nights in May 2024

2/10 Terrible

Greg

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I made a reservation for 2am to sleep until my 9am flight that morning. The reservation automatically had me down for a 3pm check in, which was useless. The issue was they wouldn't issue me a refund! They made me pay for a room i couldn't possibly use
Stayed 1 night in May 2024

10/10 Excellent

Edward D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moriah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport
Stayed 1 night in May 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and accommodating.
Stayed 1 night in May 2024

10/10 Excellent

Arthurson

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Shuttle is on time. Hotel near stores within walking distances.
Stayed 2 nights in May 2024

2/10 Terrible

Maggie

Disliked: Staff & service, property conditions & facilities
Only redeeming quality about this property was the front desk staff at check in. Airport shuttle is a complete joke and took almost an hour to get to me after calling. In the morning, when it was time for departure, the guy taking me back to the airport in the shuttle from the hotel didn’t help me with my 1 suitcase and acted like I was an inconvenience since I didn’t ask him, and he had to help me after all. Every other shuttle service I’ve taken, that service is included - they help you with your bag without having to ask.
Stayed 1 night in May 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No issues so far
Stayed 1 night in May 2024

8/10 Good

Joy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was in an older section felt a bit unsafe and the place was old no appeal to the outside. Crossing the street to go for food was not safe place to cross. Traffic did not stop for you trying to cross.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick the shuttle service to the airport was a great add on. My phone fell out and the driver was kind enough to bring it back with his next shuttle drop off with five minutes.
Stayed 1 night in May 2024

10/10 Excellent

Bato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Chad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had vehicle broken it to during my stay.
Stayed 1 night in May 2024

6/10 Okay

Pauline

Travelled with family
Disliked: Property conditions & facilities
It is one of the most affordable airport properties. The breakfast was terrible. The dryer was out of order and they didn’t have detergent. Everything in the property was basic. You get what you pay for.
Stayed 1 night in May 2024

10/10 Excellent

Wilberto, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly and attentive staff, clean, up to date, quiet, late check out, affordable, close to the airport with shuttle service.
Stayed 1 night in May 2024

6/10 Okay

sam

Liked: Cleanliness, amenities
At 1130 pm When i got to the airport and called for shuttle he said they just left and wouldnt have one available for a half hour .. When i got a cab instead and got to the property i saw why ..1 guy was doing checkin answering calls and driving shuttle.. It seemed to take at least 15 minutes or so to finally get checked in..the same for the shuttle in the morning..the girl behind the counter drove me to the airport...otherwise..the experience wasnt too bad..
Stayed 1 night in Apr 2024

6/10 Okay

Rachelle

Stayed 2 nights in Apr 2024

4/10 Poor

Yukio

Handicap room ??
Stayed 1 night in Apr 2024

8/10 Good

Hung

Stayed 1 night in Apr 2024

2/10 Terrible

Sierra, kannapolis

Booked the wrong date and they wouldnt switch it
Stayed 1 night in Apr 2024

4/10 Poor

daniel

Business traveller
Disliked: Staff & service, amenities
the front desk staff are the shuttle to the airport driver as well , there's never anyone that can do anything related to your stay , unless its a manager and there's NEVER a manager on dutie to solve any of your problems
Stayed 7 nights in Apr 2024

2/10 Terrible

Blanton

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast wasn’t ready on time. There were people making a racket in the hallways until 1am and the staff did nothing about it.
Stayed 1 night in Apr 2024

8/10 Good

Quanisea

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Candice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was closed they should list this on the website
Stayed 2 nights in Apr 2024

8/10 Good

lawrence

Business traveller
Liked: Cleanliness, amenities
They gave someone a key to my room that walked in while i was in bed
Stayed 1 night in Apr 2024

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had one of the rooms that the toilet wasn't flushing down correctly. Called the front desk to see if they can come and fix it. They brought me a plunger and had me to fix it. After that I told them if I could switch to another room. They told me they would get in touch with the manager and get back to me. That night they never did call me back. Such horrible service! Never going back there again.

6/10 Okay

Rachel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
My husband and I got to the hotel around 11:30 pm after a long flight, tried to check in and front desk told us the system is down, the guy was very helpful (didn’t get his name) however we had to sit for an hour and wait for the system to finish updating, this was very frustrating at that time of the night. There were at least 10 others waiting to be checked in. Something needs to be done about the system and this is a great set back and you could loose a lot of business.
Stayed 1 night in Apr 2024

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows are terrible but for a before flight stay overall average. Not pleased to see the breakfast bar was only rated B by health department.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Great
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Karla, Copper Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, needs were comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Jay

Breakfast could of been friendlier due to storm cancelling so many planes and being stranded. 7am till 9amSHARP !!! For a hotel next to tge airport they could of been more generous.
Stayed 1 night in Apr 2024

6/10 Okay

Lynetta

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Close to highway.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vargas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite place very close to airport.
Stayed 1 night in Mar 2024

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1st room we arrived to had cockroaches- we asked to be moved to separate part of hotel and that room was much better. The staff were very apologetic and the shuttles to and from airport was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Mihir

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airpport with shuttle service. Perfect for a work trip.
Stayed 2 nights in Mar 2024

10/10 Excellent

Edouard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

I really felt comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Jason, CHARLOTTE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 3 nights never received any room cleaning.. Even after repeated request.. Only empty promises. Be mindful if u stay more that 1 night
Stayed 3 nights in Mar 2024

4/10 Poor

Isaac

Travelled with family and small children
Liked: Cleanliness, staff & service
Beds were comfortable and the room was fine. The low overall rating is because of the almost non- existing breakfast (one of the reasons I chose this hotel was the included breakfast). Breakfast served was: omlet (the type that is defrosted), waffles (make your own), cartons of milk, coffee. Thats it. (No bread, cereal or yogurt) Only after I requested did they bring out a few bagels. If I would have known I would have booked another hotel. Apparently Country Inn & Suites by Radisson don’t have a consistent standard across all their hotels in the chain.
Stayed 1 night in Mar 2024

4/10 Poor

candace

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Irina, Wilmington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convient to the airport.
Stayed 1 night in Mar 2024

4/10 Poor

Terry

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Phone doesnt work. Bath tub doesnt hold water. 2 washclothes for 3 people, what I booked for. Breakfast hours 7 to 9????who does that? Jets flying over early mornings and evening. . Booked by mistake, I thought I was booking the one other side of town, which was a lot nicer.
Stayed 1 night in Mar 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality
Stayed 1 night in Mar 2024