Property amenity

Reviews of Country Inn & Suites by Radisson, Lake Norman Huntersville, NC

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1005 reviews" "
Rating 8 - Good. 241 out of 1005 reviews" "
Rating 6 - Okay. 96 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are several options nearby for food, shopping, gas, etc. We had a wonderful stay. If it’s available I highly recommend the rooms with jetted tub…
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Ruben,We are thrilled to hear that you enjoyed your stay and found the surrounding amenities convenient. It's great to know that you had a positive experience. Thank you for recommending our rooms with jetted tubs, they are indeed a popular choice for relaxation and comfort during the stay.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Manager on 22 May 2024
Hello Samuel,We are glad to hear that you found our hotel to be a nice place. Customer feedback is valuable, and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

8/10 Good

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and it was close to the highway
Stayed 1 night in Apr 2024
Response from Manager on 22 May 2024
Hello Anna,We are pleased to hear that you found our staff to be great and enjoyed our convenient location near the highway. It's always our goal to provide exceptional service to our guests and we appreciate your positive feedback. Please feel free to reach out to our management team directly with any further comments or concerns.

8/10 Good

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall was clean and safe. Beds could be a bit more comfortable but would stay again.
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Stephen,We appreciate your feedback and are glad you found our hotel clean and safe. We'll take note of your comment about the beds for future improvements. We look forward to welcoming you back on your next visit.

8/10 Good

Lakesha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't a fan of the service dog policy but other than that I was very satisfied with the stay and staff.
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Lakesha,Thank you for sharing your feedback with us. We strive to ensure all guests have a pleasant experience with us. If you have any further concerns, please contact our management team directly.

10/10 Excellent

Marina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean, good staff, the breakfast was OK.
Stayed 2 nights in Apr 2024
Response from Manager on 17 May 2024
Hello Marina,We're delighted to hear you appreciated our cleanliness and helpful staff during your stay. We'll take note of your feedback regarding breakfast to ensure we continually improve our services for all guests. If there's anything else you'd like to share, please feel free to reach out to our management team directly.

10/10 Excellent

Tashara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night but the staff was very helpful. The dining area was kept clean. The room was spacious and I felt safe as a solo traveler.
Stayed 1 night in Apr 2024
Response from Julie on 14 May 2024
Thank you for choosing to stay with us. We are so happy to hear you had a great stay. I will make sure the staff knows that you had great things to say about them. We all know how important to a solo traveler to feel safe and enjoy a clean welcoming hotel. We look forward to seeing you again soon.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Carrie, We appreciate you taking the time to share your feedback with us. If you have any further comments or concerns, please feel free to reach out to our management team for further assistance. Thank you for choosing to stay with us.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay
Stayed 1 night in May 2024
Response from Julie on 14 May 2024
Thank you for choosing to stay with us. We appreciate that you found our hotel clean and a nice place to stay. W hope we get to see you again soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. The gentleman at the desk in the evening was an absolute joy!
Stayed 3 nights in May 2024
Response from Manager on 14 May 2024
Hello Leslie,We are amped to hear that you found your room clean and comfortable. We truly appreciate your kind words about our evening staff member. Your feedback is valuable to us and such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Will stay again!
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Jordan,We are delighted to hear that you had a great experience with our staff! Looking forward to welcoming you back in the future for another enjoyable stay. Thank you for your positive feedback!

8/10 Good

Dianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark at the front desk was a pleasure to speak with while we were checking in. I will say if you are booking this room because it has a bedroom door, consider another option. The hotel has been renovated and they removed all those doors.
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Dianna,We appreciate your feedback regarding Mark's service at the front desk. We apologize for any inconvenience caused by the room setup during your stay. Our renovations aim to enhance our guests' experience, and we regret if this aspect did not meet your expectations. Should you have further concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Jeffrey

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Jeffrey,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Complimentary wine & appetizers. Clean and quiet. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Mary,We are delighted to hear that you enjoyed our friendly staff, complimentary offerings, and peaceful environment. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

JULIANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again.
Stayed 3 nights in May 2024
Response from Manager on 7 May 2024
Hello JULIANNE,We are thrilled to hear that you had a positive experience during your stay with us. We hope to welcome you back in the future for another enjoyable visit!

10/10 Excellent

Laporshe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and nice
Stayed 1 night in May 2024
Response from Julie on 6 May 2024
Thank you for choosing to stay with us. We are glad you found the hotel clean and nice. Thank you for sharing your thoughts with us. We hope we get to see you again soon.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for an overnight visit to Charlotte. The room was clean for the most part. There was not any sheets or blankets on the pullout sofa but we called down to the front desk and she came up right away. Breakfast was ok. Not a big breakfast fan but the kids liked it. Eggs, gravy, sausage, biscuits and waffles, cerals and juices. The overall stay was great!! Will stay here again when we come back for carowinds in a couple weeks.
Stayed 1 night in May 2024
Response from Julie on 6 May 2024
Thank you for taking the time to share your stay with us and your fellow travelers. We are glad you had a great stay and will be back again soon to see us and go to Carowinds.

8/10 Good

ROBERT

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
WE HAVE BEEN COMING TO THIS HOTEL FOR 18 YEARS
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello ROBERT,We appreciate your long-term loyalty and are delighted to have hosted you for so many years. Please feel free to share any feedback or suggestions with us so we can continue to enhance your future stays. Your satisfaction is our top priority, and we look forward to welcoming you back for many more years to come.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and room was very spacious. There once was a hot tub, seen in old pictures and still has signage to the spa...but, no longer. Pool was nice, but not very warm. Staff were great, breakfast was perfect.
Stayed 2 nights in May 2024
Response from Manager on 4 May 2024
Hello Caroline,We are pleased to hear that you found our property clean and spacious, enjoyed our great staff, and had a perfect breakfast experience. We regret any inconvenience regarding the hot tub and pool temperature. Rest assured, we have noted your feedback for our improvement considerations.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our King Suite w/jetted tub was excellent! The Staff was exceptional, very attentive to your needs and extremely pleasant to talk with. Will definitely stay again!
Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Michele,We are thrilled to hear that you enjoyed your stay with us, especially the King Suite with a jetted tub. Our team always aims to provide exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Cassidy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff.
Stayed 2 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Cassidy,We are joyful to hear that you found our staff amazing during your stay. Your positive feedback is greatly appreciated! Thank you for taking the time to share your experience with us.

10/10 Excellent

TANIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello TANIA,Thank you for choosing to stay with us! We appreciate your perfect rating and hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

John, Brantford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we were greeted at check in, to the time we left, we received nothing but the best treatment. David at the front desk and Vinnie host at the “happy hour” treated us like old friends, although this was our first stay at this hotel. It was a great experience. We will definitely stay here on any and all return trips to the area.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello John,We are thrilled to hear that David and Vinnie provided you with exceptional service during your stay with us. Our team takes pride in creating a welcoming atmosphere for all our guests, both new and returning. We look forward to welcoming you back on your future trips to the area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Joseph,We are delighted you enjoyed your stay with us! If there's anything we can improve on, please reach out to us so we can address it. We look forward to welcoming you back soon!

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room and facility. The room was very spacious with a separate living and kitchen area, great layout. My only complaint was the really loud ice maker on the floor. Otherwise it was perfect.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello JEFFREY,Thank you for highlighting the spacious room and facilities. We appreciate your feedback about the noise from the ice maker and will share it with our team for future improvements. We hope you had an enjoyable stay overall.

2/10 Terrible

April

Travelled with family and small children
Disliked: Property conditions & facilities
All of our towels and wash cloths were stained. The sink was linking and broken, the shower was dirty and something that my daughter touched, gave her a rash or hives of some sort. Staff was very kind. But we will not stay here again. Our room smelled like weed all night and everything was just dirty.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello April,We appreciate you taking the time to share your feedback with us. Our team will address the concerns you've raised to ensure a better experience for our future guests. If you have any more details to share, please reach out to our management team directly.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
On arrival there were no baggage carts!! Room was nice but needed updating and seemed worn!! No ice machine on fifth floor!! Staff seems short handed! We had another group that we met there and they had issues with their reservation!! They only had one day reserved but had asked for two!! Caused a lot of anxiety!!
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Robert,Thank you for sharing your feedback with us. We appreciate your comments regarding the room and facilities. Our team will review your concerns to enhance our guest experiences. Should there be any further assistance needed, please don't hesitate to get in touch with our management team directly.

10/10 Excellent

Markey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Markey,We are pleased to hear that you found our hotel to be a nice place. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us and we hope to welcome you back in the future.

8/10 Good

Darlene

Stayed 2 nights in Apr 2024
Response from Julie on 15 May 2024
Thank you for sharing the rating of your stay with us. We are glad you chose to stay with us. We hope the next time you stay we will be able to achieve a 5 out of 5 score.

6/10 Okay

Emi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Emi,We're sorry to hear you didn't have a perfect stay. Please don't hesitate to reach out to us with any feedback so we can improve your experience next time.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Mark,We're delighted to hear you had a fantastic stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely furnished room. Plenty of space. Very comfy bed. Staff was super friendly and helpful. Will definitely be back!
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Debora,We are delighted to hear that you enjoyed our nicely furnished room, spacious accommodations, comfortable bed, and friendly staff. We look forward to welcoming you back for another pleasant stay!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
David was extremely friendly upon check-in!
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Tina,We're thrilled to hear that you had a positive interaction with David at check-in. Our team takes pride in providing excellent service to all our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia needs to update this listing. They took out their Hottub 2 weeks before we stayed there and that is the reason we chose this location. Other than that the beds were comfy, breakfast was good and we don't have any other complain other than our room was just outside the ice machine and others socialized around it late at night :-( Yes we would stay there again as long as we didn't plan to use the Hottub (2nd night of our travels & wanted this).
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Deborah, Thank you for your feedback. We appreciate your positive comments on the beds and breakfast. We're sorry to hear about the confusion regarding the Hottub and the noise near your room. We suggest reaching out to our management directly for any further assistance or clarification on amenities. We hope you give us another chance for a better experience in the future.

8/10 Good

nancy

Travelled with pets, Travelled with partner
Liked: Staff & service
Easy access to the highway. Dining options on site
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello nancy, We're glad you found our hotel convenient for highway access and enjoyed our dining options during your stay. Your feedback is greatly appreciated, thank you for choosing to stay with us.

4/10 Poor

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The facility was nice and the staff were pleasant but, they have the poorest housekeeping by far! I stayed from Monday-Friday and housekeeping never came by. I had to go get towels and bath clothes twice and my trash was never emptied. I even requested housekeeping and they still never came by.
Stayed 4 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Brian, We appreciate your positive comments about our facility and staff. We apologize for the inconvenience you experienced with housekeeping services during your stay. We encourage any future concerns to be addressed with our management team for further assistance.

8/10 Good

Curtis, Mansfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay.
Stayed 1 night in Mar 2024
Response from Manager on 4 May 2024
Hello Curtis,We are delighted to hear that you had a pleasant stay with us. Your satisfaction is our top priority. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
VERY FRIENDLY AND HELPFUL
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Michelle,We're delighted to hear that you found our team friendly and helpful during your stay. Our staff takes great pride in providing excellent service to all our guests. If you have any further feedback or suggestions, we encourage you to reach out to us so we can continue to improve.

6/10 Okay

Angela

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Angela, We appreciate you choosing to stay with us. If you have any feedback you'd like to share, please reach out to us so we can improve your future experiences.

8/10 Good

nicole

Liked: Staff & service, amenities, property conditions & facilities
Not a bad property but had stained sheets.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello nicole, We apologize for any inconvenience caused during your stay. Your feedback will be shared with the housekeeping team for further improvement. Thank you for bringing this to our attention, we appreciate your comments.

8/10 Good

Kacy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Convenient location
Stayed 3 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Kacy,We're delighted to hear you enjoyed our property's convenient location. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

10/10 Excellent

Garry

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on 19 Apr 2024
Hello Garry,We are delighted to hear that you had a wonderful stay with us! Should you have any further feedback to share, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Donald,We appreciate your feedback on the cleanliness of our hotel. We strive to maintain high standards to ensure a comfortable stay for all our guests. Your comments will be shared with our team for further improvement. Thank you for staying with us.

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Lori,We're thrilled to hear that you enjoyed your stay with us! Our team strives to provide exceptional service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Denise, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back in the future.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Juan,We appreciate your positive feedback and are thrilled to hear you had a great stay with us. Thank you for choosing our hotel, your satisfaction is our top priority!

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello L,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big with lots of room for a family traveling a long distance and needing a little extra space for bags and coolers
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Chris,We're pleased to hear that you found our rooms spacious and accommodating for your family's needs during your visit. Our priority is to provide a comfortable stay for all our guests. Your feedback is valued and appreciated as we strive to meet our guests' expectations.

4/10 Poor

Vic

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Vic,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with any details regarding your experience so we can address your concerns promptly.

10/10 Excellent

Shailendra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great room
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Shailendra,We appreciate your positive feedback on our hotel and rooms. Guest satisfaction is our top priority, and we are delighted to hear you enjoyed your stay. Thank you for choosing to stay with us; we hope to welcome you again in the future.