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Reviews of Clarion Hotel Airport & Conference Center

2.5 out of 5
Clarion Hotel Airport & Conference Center
212 West Woodlawn Road, Building B, Charlotte, NC

Reviews

7.4

Good

Rating 10 - Excellent. 290 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 173 out of 1001 reviews" "
Rating 4 - Poor. 112 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Area didn’t seem to safe no clear marking on hotel. Inside was clean and staff was very friendly.
Stayed 1 night in May 2024
Response from FD on 28 May 2024
Thank you for your review. It was a pleasure having you as our guest.

6/10 Okay

Lauryn

Liked: Staff & service
Stayed 3 nights in May 2024

4/10 Poor

linh

Travelled with family
Chair is old , ripped, dirty, fridge is make so much noise, ceiling and wall chipping and dirty, need to be update.
Stayed 1 night in May 2024
Response from FD on 28 May 2024
Thank you for your review. We apologize for the inconvenience and are working on all issues.

4/10 Poor

Gulionni

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff were ok, room needs updating and it very warm inside despite setting unit to 61 degrees. I couldn’t not get it to cool enough to have decent sleep. Elevator shakes when going down which was scary.
Response from FD on 26 May 2024
Thank you for your review. We are working on all issues.

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 1 night in May 2024
Response from FDM on 24 May 2024
Thank you for your review!

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pool not open
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for your review

10/10 Excellent

Madolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thanks for your review

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
American Airlines screwed me and I got the last room for the night. I forgot my charger in my bag and V lent me hers. Best front desk and check in experience I’ve ever had
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Thank you for your review

2/10 Terrible

Geoffrey

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
waited for the shuttle for over an hour, the shuttle is shared with another hotel and was not even labeled for Clarion, Laundry was out of order at the hotel, and roaches in our bathroom
Stayed 1 night in May 2024
Response from AGM on 17 May 2024
Thanks for your review

8/10 Good

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness was up to great standards
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Thanks for your review

6/10 Okay

Hedren

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, but the room we stayed in you could hear everything from the other room and from outside. The talking woke me up a couple times.
Stayed 1 night in May 2024
Response from FDM on 10 May 2024
Thank you for your review

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The 1st room was smelly and had bed bugs
Stayed 1 night in May 2024
Response from FD on 7 May 2024
Thank you for your review, we are working on all issues at hand.

10/10 Excellent

Keely Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great , I loved that it had food places nearby, and my stay was relaxing I had a nice mini vacation 😊
Stayed 3 nights in Apr 2024
Response from FDM on 4 May 2024
Thank you! We hope to see you soon.

8/10 Good

Karen, Atlantic Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from FDM on 6 May 2024
Thank you for staying with us.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have side access for those not wanting to use the front entrances
Stayed 3 nights in Apr 2024
Response from FD on 3 May 2024
Thank you for your review.

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Thank you for your review

10/10 Excellent

Serenity

Stayed 1 night in Apr 2024
Response from FDM on 21 May 2024
Thank you for staying with us and we hope you enjoyed your stay.

2/10 Terrible

Derrick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The only thing I didn't like was our room 124 had bug problems...roaches was crawling several places in room..I reported to staff and manger and she recommended a full refund...our stay was from 4/26 to 4/28 and manger name was Amoni
Stayed 2 nights in Apr 2024
Response from AGM on 30 Apr 2024
Thanks for your review

6/10 Okay

Richard

Decent clean hotel. The rooms and beds were updated and quite nice. The bathroom was sub par and the electricity plug for hair dryer did not work at all.
Stayed 1 night in Apr 2024
Response from AGM on 30 Apr 2024
Thanks for your review

4/10 Poor

Herbert, New orleans

Liked: Staff & service
The Clarion offers a satisfactory stay for those looking for basic amenities and a convenient location. The rooms, while not particularly modern, are clean and functional, providing a decent level of comfort. The staff is friendly and helpful, addressing any issues with promptness. Although the facilities like the fitness center and dining options are limited, they are maintained well enough for short visits. This hotel is suitable for travelers on a budget or those who do not expect luxury accommodations but value a no-frills, practical place to rest.
Stayed 1 night in Apr 2024
Response from FDM on 6 May 2024
Thank you for staying with us.

8/10 Good

Herbert, New orleans

Liked: Staff & service
The Clarion offers a satisfactory stay for those looking for basic amenities and a convenient location. The rooms, while not particularly modern, are clean and functional, providing a decent level of comfort. The staff is friendly and helpful, addressing any issues with promptness. Although the facilities like the fitness center and dining options are limited, they are maintained well enough for short visits. This hotel is suitable for travelers on a budget or those who do not expect luxury accommodations but value a no-frills, practical place to rest.
Stayed 1 night in Apr 2024
Response from FD on 5 May 2024
Thank you for your review.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The staff was hospitable, the building was quiet and the transportation was very convenient. I would highly recommend.
Stayed 2 nights in Apr 2024
Response from AGM on 23 Apr 2024
Thank you very much for your review. It was a pleasure having you as our guest.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Need updates
Stayed 1 night in Apr 2024
Response from Manager on 21 Apr 2024
Thank you for your review

6/10 Okay

Glendon

Travelled with family
Disliked: Property conditions & facilities
The neighbourhood seems to have street activities such as solicitations and drug exchanges. Not a good area for families bor children. Also, no included breakfasts.
Stayed 1 night in Apr 2024
Response from FDM on 20 Apr 2024
Thank you for your review, we are working on all issues at hand.

8/10 Good

William

Stayed 1 night in Apr 2024
Response from FDM on 6 May 2024
Thank you for staying with us.

6/10 Okay

Ilene, Irvine

Liked: Staff & service
Disliked: Amenities
Last minute booking due to flight delays. Felt very sketchy checking in at night. Several security standing around in lobby. They had to chase a woman away wanting to use the bathroom. I’m sure she wandered over from the Gentlemen’s Club that shares the same parking lot. When I got off the elevator on my floor it smelled like “weed”. Room was neat and tidy. Bathroom extremely small. Luckily I was only there long enough just to get 4 hours sleep before heading back to airport.
Stayed 1 night in Apr 2024
Response from AGM on 16 Apr 2024
Thank you for your response

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
property is falling apart, theres 2 hotels in 1 it was pretty weird. vending machines are far and have to cross the hotel to get to them. we loved housekeeping and receptionist
Stayed 1 night in Apr 2024
Response from AGM on 16 Apr 2024
Thank you for your response

6/10 Okay

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
This property is just average. Nothing special about it. Clean enough and convenient enough…confusing because it is part of several hotels in one. I would only stay here again if the price was right
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Thank you for your review

8/10 Good

Nicole

Stayed 1 night in Apr 2024
Response from FDM on 6 May 2024
Thank you for staying with us.

2/10 Terrible

Ella

Travelled with partner
Disliked: Property conditions & facilities
Staff was very rude could not accommodate my need but still charged me for a room that I wasn’t even able to check into
Stayed 1 night in Apr 2024
Response from AGM on 15 Apr 2024
We do apologize for the inconvenience.

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay at. Very comfortable and clean. The location was close to many shops and restaurants. The staff was very nice and helpful. I definitely would come here again.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
We value your review, see you in the future

4/10 Poor

Bill

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wifi stinks and does not work properly!!
Stayed 2 nights in Apr 2024
Response from FDM on 8 Apr 2024
Hello, we do apologize for any inconvenience this may have caused.

4/10 Poor

hector

Disliked: Cleanliness, property conditions & facilities
I had to wait for the shuttle for 1 hr . The area was not safe .
Stayed 1 night in Apr 2024
Response from AGM on 4 Apr 2024
We do apologize for the inconvenience.

10/10 Excellent

Markevian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say at all
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thanks for your review

10/10 Excellent

Taquota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean and smelled clean
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thanks for your review

10/10 Excellent

David, Palm Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two hotel front desk attendants and two shuttle drivers were so professional and very kind. I had no issues at my stay and I will stay there again.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
We value your stay with us we're glad you enjoyed your stay

6/10 Okay

Airica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
We value your review

6/10 Okay

RICHARD, VIRGINIA BEACH

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The exercise equipment didn’t work (elliptical machines kept turning off). No sanitizer in the gym.
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
We value your review

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was very pleasant and helpful. My stay there was good, but I have had better as the room had a humid, wet carpet odor possibly coming from the old carpet. However, for a reasonable price, and based on some of the other hotels in the area, it was not too bad.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
We thank you for your review

4/10 Poor

Kristel

Travelled with family
Disliked: Amenities, property conditions & facilities
4th floor room had broken lamp, holes in wall, tub leaked shower broken
Stayed 1 night in Mar 2024
Response from FDM on 25 Mar 2024
Hello Kristel,We would like to apologize any inconvenience this may have caused you during your stay and are working on all issues at hand.

8/10 Good

Christopher

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
thanks for your review

6/10 Okay

Darlene

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from FDM on 25 Mar 2024
Thank you for your review.

10/10 Excellent

Katera

Travelled with family, Business traveller
I enjoyed my stay, will definitely come back again!
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
We are glad you enjoyed your stay with us

8/10 Good

Sue

Disliked: Cleanliness, amenities, property conditions & facilities
Shuttle van dirty
Stayed 1 night in Mar 2024
Response from FDM on 18 Mar 2024
Thanks for your response.

4/10 Poor

Heidi

Travelled with family
Disliked: Staff & service
The driver to the hotel sped 15 miles over the posted speed limit, passing vehicles while in the right lane. The woman who worked the front desk didn’t have room keys for 3-4 sets of patrons. We had to wait 20 minutes for her to locate them. She was overwhelmed and seemed to blame the situation on someone else. The hall carpets were old and dirty looking. The rooms were adequate. I would not recommend this hotel to anyone.
Stayed 1 night in Mar 2024
Response from FDM on 17 Mar 2024
Hello, we do apologize for any inconveniences you may have experienced. We are working on all issues at hand.

4/10 Poor

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and was asked which of the two hotels i made a reservation for...because apparently they dont have a system to look up that info. The sheets were stained, the shower moldy...right across the street from gents club. When i left early in the morning i asked for a printed receipt and the lady acted like i just asked her for her firstborn child...then she asked if i made my reservations from a third party said "yeah have to go get your receipt from them"....alright. Thanks for nothing. Apparently you cant even provide a receipt to people staying in your own hotel.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
We do value your review and concerns, we are working on all issues at hand

2/10 Terrible

Shelita

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is outdated, the bathroom had visible holes in the wall, and I just didn't have that overall sense of sanitation in there either. I will not return to this property, also, the photos are misleading. You all are posting photos and not giving consumers the realistic view of what they're looking at.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
We do apologize for the inconvenience that the hotel didn't meet your expectations, we are working on all issues at hand.

10/10 Excellent

Joel

Stayed 1 night in Jan 2024
Response from General Manager on 12 Mar 2024
We value your review about your stay

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from FDM on 1 Apr 2024
Thank you for your feedback.

6/10 Okay

Joseph

Business traveller
Disliked: Property conditions & facilities
No elevator, its broken. Limited staff
Stayed 1 night in Mar 2024
Response from FDM on 10 Mar 2024
Thanks for your feedback.