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Reviews of Omni Charlotte Hotel

4 out of 5
Omni Charlotte Hotel
132 E Trade St, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 637 out of 1044 reviews" "
Rating 8 - Good. 183 out of 1044 reviews" "
Rating 6 - Okay. 86 out of 1044 reviews" "
Rating 4 - Poor. 67 out of 1044 reviews" "
Rating 2 - Terrible. 71 out of 1044 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Derika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Johnita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Omni was clean, all restaurants and stores were within walking distance. The workout facility was one of the best perks. Stayed for my birthday weekend and they surprised me right after check in with the sweetest treats! Excited to come back soon!
Stayed 3 nights in May 2024

10/10 Excellent

CHENISE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a great place to stay
Stayed 1 night in May 2024

2/10 Terrible

Rose

Disliked: Staff & service, property conditions & facilities
My car was infested with ants adter 1 night in their valet parking. Manager never called back! Expedia did nothing to help!
Stayed 1 night in May 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
nice place high price
Stayed 1 night in May 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best location as the area is a mixed bag. Hotel was great with a nice bar and accessible to most parts of downtown with ease.
Stayed 3 nights in Jan 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were there for our Anniversary. This hotel was everything I was expecting, from the parking attendants to the front desk. Everyone gets an A . A special thanks to HECTOR for handle a small mishap so expeditiously and professionally.
Stayed 2 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

6/10 Okay

Jeffrey

Liked: Cleanliness
Check in with as at 4:00. Room was not ready until 5:30.
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great in restaurant but service was not very good! We could have walked out and nobody would have known. Got the buffet and never was acknowledged until I got up to get my own coffee! Bar staff and rooftop bar staff were great! Overall a good stay!!
Stayed 2 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great to walk to the stadium for concert. We are at the Coin bar and service was good. Little disappointed in the food. Room was ok but smaller (especially the bathroom) than other hotels so it was hard for more than 1 person to get ready at a time. No good lighting for makeup, etc, either.
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

gene'

Liked: Cleanliness, staff & service, property conditions & facilities
Birthday Trip amazing!!
Stayed 2 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Ledessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

6/10 Okay

Keisha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Lora

Travelled with family
Liked: Staff & service, property conditions & facilities
This property is beautiful and the staff is amazing. I do have one thing I didn’t like, the bed in our room was not comfortable at all. It seemed somewhat broken down. Not what I expected for this quality of hotel. Other than that this place a great place.
Stayed 2 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Alexis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to share my amazing experience at the Omni Charlotte Hotel. The staff was very attentive, friendly, and kind. Reginald, the bellman, checked in on us daily and made sure everything with our room and stay was perfect. Jackie, who served us at the restaurant/bar, was very attentive and ensured that we were satisfied with our dining experience. The lobby/check-in staff, valet, housekeeping, and others were beyond kind and helpful. I will definitely stay here again whenever I visit Charlotte.
Stayed 3 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Siera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out was simple and easy. Loved the bar options. Room had a great view. Great location. Walkable to light rail and main attractions. Felt safe. Great amenities. However, be prepared to pay for parking (you’re looking at an extra $50).
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Ledessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Favorite Place To Stay
Stayed 4 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

VIctoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
We were attending a concert and enjoyed the ease of access and safe walking distance.
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful experience
Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Bryndon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

2/10 Terrible

juan Pablo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience ever.
Stayed 1 night in Apr 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us and sorry to hear that our room was not up to Omni standard. We hope we can make this up to you on your next stay.

2/10 Terrible

Juan, Gastonia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything downtown
Stayed 2 nights in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Datosha

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was good outside of the miss information about parking
Stayed 3 nights in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

2/10 Terrible

Erika

Travelled with partner
Disliked: Property conditions & facilities
Very noisy inside by neighbors, door constantly slamming and people talking very loud in hallway that we could hear over our sound machine. The bed was very uncomfortable it had springs and the pillows were very worn out and flat. More feather type pillows. Key machine was down so we had to escorted to our rooms in and out when we came and left. Was harassed twice when we left the hotel by homeless people that were clearly under the influence of something. We were excited to stay there and were let down very quickly.
Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us and sorry to hear that our room was not up to Omni standard. We hope we can make this up to you on your next stay.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel system went down. They were unable to check everyone in with a computer system, and they could not print room keys. Despite all of this happening, the staff remained calm and assisted guest as quickly as possible. They continued to smile throughout my whole experience. You can tell that the staff are well trained and great at their jobs!
Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Jamieson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and helpful. Food and service at the bar dining was great. And our room was comfortable, very clean and had a good view.
Stayed 1 night in Jan 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was was nice
Stayed 2 nights in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

william

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the gym facilities, limited availability in the mornings and evenings, especially on the weekend.
Stayed 3 nights in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great outdoor space.
Stayed 4 nights in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clarissa was absolutely awesome during check in!
Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel
Stayed 3 nights in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

8/10 Good

Shakita

Liked: Cleanliness, staff & service
Staff was nice and friendly. Hotel very clean only issue we didn’t have hot water for one day.
Stayed 2 nights in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!

2/10 Terrible

Briana

It was really not impressive
Stayed 1 night in Mar 2024
Response from Chandrelis S. on 3 May 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us and sorry to hear that our room was not up to Omni standard. We hope we can make this up to you on your next stay.

4/10 Poor

Laura, Denver

Travelled with family
Disliked: Cleanliness, amenities
It was conveniently located but the room felt more like a 3 star hotel. The bed sheets were incredibly wrinkled, the carpet and sitting area were stained and looked dirty. The parking fee was outrageous
Stayed 1 night in Mar 2024

10/10 Excellent

William

Stayed 1 night in Feb 2024

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for the weekend and enjoyed my stay. Everything from the property to the staff to the food, everything was great. I’ll be back here to stay.
Stayed 2 nights in Feb 2024

4/10 Poor

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. I had a small issue and they went above and beyond to make sure they made it right. Jordan at the Bar was not only pleasant but made amazing drinks. Jessica I believe the manager was so engaged and friendly. The hotel is nice but going in renovations but I enjoyed my stay. The location was amazing and was easy to get around Uptown. I would definitely recommend and come back when I return.
Stayed 2 nights in Feb 2024