Top tier customer service - we loved the theme of pink throughout the house and the attention to detail given to the guests was superb.
There were several things that would have been helpful to know beforehand:
LOCATION: right off the freeway, easy access to everything. However, with this location you will hear traffic, sirens, etc. as is normal with any city rental. This is not a quiet part of town.
IT'S A DUPLEX: This is the upstairs unit of a duplex. If the bottom floor is rented you will hear the neighbors.
PARKING: The driveway is shared. If the first floor has a vehicle, you can fit a small car past if you are careful. We had a minivan and were able to make 30 point turns to get it in with 12 inches between the other cars and the wall. You should feel comfortable parking in small spaces if you want to rent this unit.
BEDS: the mattresses are thin and the beds will squeak if you breathe. There were plenty of blankets and the decor was charming.
Overall this rental was very clean with all the kitchen and laundry needs provided. Check in and check out was fantastic - they have really great communication. I just wish the description was more transparent. Because we came with children I wouldn't have rented a duplex had I known; I tend to worry about being too loud for the neighbors, and the neighbors were certainly too loud for us. Parking with a larger car was almost impossible. It would be a perfect location for a girls vacay with friends.