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Reviews of Clarion Pointe Charleston - West Ashley

2.5 out of 5
Clarion Pointe Charleston - West Ashley
2455 Savannah Hwy, Charleston, SC

Reviews

6.4
Rating 10 - Excellent. 211 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 165 out of 1000 reviews" "
Rating 2 - Terrible. 176 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and rooms very dirty, did not stay and was not able to get a refund. In door pool not working, had to wait 30 minutes to check in was there at 3:00 and they had a shift change and staff was late.
Stayed 1 night in May 2024

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

2/10 Terrible

Evelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay here again or refer anyone-the property is unkept, neglected and in need of serious updates. Mold in several areas, dirty towels, toilet was clogged and no staff at night, unclean rooms, odorous hallways, people hanging out outside grilling on a parking spot. Felt very unsafe and dangerous. Little parking and awkward layout. Unsafe pool with weird men only. Left after our first night only because nothing else was available. Will be filing a complaint with corporate.
Stayed 2 nights in Apr 2024

2/10 Terrible

Julio, Sanford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the amount I paid for 2 rooms, I thought it was a four star hotel. I killed 3 roaches in room 414. People from the outside are using the pool. I was feeling unsafe. Some people were hanging out around the pool entrance. The pool water was ice cold. Breakfast was limited. I talked to the hotel manager about the roach problem but nothing was done. I am requesting a refund
Stayed 2 nights in Apr 2024

4/10 Poor

caroline

Travelled with group
Disliked: Cleanliness
They gave us the key to the room and when we walked in it was occupied by another guest. When we informed the front desk about it they were very casual like it was a recurring problem. When we got to the right room it was not occupied but still pretty dirty.
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Stayed 1 night in Apr 2024

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my disappointment with the recent stay at your hotel and to request a refund for the following reasons: 1. Cleanliness: Upon entering the room, I was dismayed to find it in an unsatisfactory condition. The surfaces were visibly dirty, and it was evident that thorough cleaning had not been conducted prior to my arrival. This lack of cleanliness was highly concerning and unacceptable. 2. Odor: Throughout my stay, there was a pervasive smell of marijuana in the hallways and even within my room. This not only made the environment unpleasant but also raised concerns regarding the enforcement of hotel policies and the safety of guests. 3. Pest Infestation: Regrettably, I also encountered roaches in the room, which was distressing and deeply concerning. Discovering such pests in a hotel room is not only unpleasant but also poses health risks to guests. These issues significantly detracted from the overall experience and left me feeling disappointed and dissatisfied. As a paying guest, I expect a certain standard of cleanliness and comfort, which unfortunately was not met during my stay at your establishment.
Stayed 1 night in Apr 2024

2/10 Terrible

Tonya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin. It was great during check-in. The front desk clerk was friendly and helpful. It went downhill quickly after that. We booked this hotel for the indoor pool which was closed for our entire stay. Breakfast was really minimal and when my daughter asked for more orange juice they said no, once it's gone that's it. We had a suite and the only paper products were toilet paper. Bo tissue, paper towels, nothing and if we went down to ask for a bowl or something from front desk they said no. 1 garbage can in the whole room. Towels were so stained and gross. We pulled out the sleeper sofa, it had no sheets and the mattress cover was so stained and gross. The blankets on the bed were stained and had cigarette burns in them. Then our last night there, we were watching TV in the front room and a cockroach crawled out from under the small couch. If it wasn't so late we would have left. We went to bed and out our stuff up off the floor and barricaded the bedroom door and got up early the next day to get out of that place. Do not recommend this hotel. It was a good price but not worth it.
Stayed 2 nights in Mar 2024

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Carpets and furniture were stained. Smelled like weed. Staff were unprofessional chasing a cockroach down running in the breakfast area. Bugs in the room. Breakfast food was not even breakfast. Blow dryer didn’t work
Stayed 1 night in Feb 2024

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked our stay for 4 people (2 double beds) over 2 months ago. Upon arrival we were told they gave our room to someone else and we had To settle for a single king bed and a sleeper couch. When we begrudgingly agreed since we had no where else to stay, the desk woman (who was babysitting her one year old while working as the only person on staff) placed us in a room WHERE SOMEONE ELSE WAS ALREADY STAYING. Our keycard opened the door to another persons room. The place was a mess, smelly and just horrible. We had to pay triple the price to stay at an alternative hotel for the night, and then had to spend 2 hours on the phone with Expedia to figure out the issues. Ended up canceling the rest of our stay at the clarion and went to the holiday inn Riverview instead. Huge upgrade for same price.
Stayed 4 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First time booking and staying here on my own accord. Front desk check in was smooth,rep was very nice and polite however the room did not meet expectations. Baby roaches crawling on the counter next to the microwave and in the bathroom. Very disgusting. Towels were not cleaned at all. Pubic hair is what it appeared to be on them still. Sent a friend down to ask for cleaner towels and they were told they didn’t have any more nor did they bother to call if any became available. Very disappointing visit. I don’t think I would recommend this property to anyone nor stay another visit again.
Stayed 1 night in Jan 2024

10/10 Excellent

Chato

Liked: Cleanliness, staff & service, property conditions & facilities
Candace was very nice and helpful. GREATTT customer service!
Stayed 1 night in Jan 2024

2/10 Terrible

Emili

Disliked: Staff & service, property conditions & facilities
Double charged me and wouldn’t fix it. They said their manager would be in around 2pm and when I called they said he wouldn’t even be in. Also found a used needle in my tissue box which is a huge health and safety hazard but they did absolutely nothing about it.
Stayed 1 night in Dec 2023

10/10 Excellent

Phylicia

Stayed 2 nights in Dec 2023

10/10 Excellent

Meoshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Tiffany

Stayed 3 nights in Nov 2023

10/10 Excellent

John, Park Ridge

Liked: Cleanliness, staff & service, amenities
Didn't like lack of hot water at arrival night (it was fine in the morning). Breakfast was slim, no pastries. Staff was attentive.
Stayed 1 night in Dec 2023

2/10 Terrible

BRAD

Travelled with family
Disliked: Amenities
The staff was fine. When we got to the room, we noticed a bug right away. Within a minute of that we saw more. They were all over. They were booked and couldn’t get us another room. We left and got a refund
Stayed 1 night in Nov 2023

2/10 Terrible

Jamaahl

Confused and no understanding
I was not allowed to check in for no reason or given an explanation as to what was wrong .
Stayed 1 night in Nov 2023

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was very unclean. Stayed two nights and each night we had roaches crawling around room. Sheets and towels had hair all over them.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, as always..
Stayed 1 night in Oct 2023

4/10 Poor

Winona

Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in was okay. Once i got to the room and opened the door there was a smell immediately as you open the door. As we proceeded to go in there was gnats flying in bathroom and near the sink outside the bathroom. All over the room actually. The bedroom was dirty and stained. Something sticky was all over the bathroom door and bedroom door. We saw a couple of roaches in the cabinet. The elevator was not working when you needed to go up but if you was going down it would work. The stairways was dirty and trashy. I had to go buy something for the gnats . The shower did not get hot at all/ lukewarm was it. I was down the weekend of 10/20 through the 10/22. Not a pleasing stay , won’t book again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rodney R. Toomer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stuff and service will come back soon
Stayed 2 nights in Oct 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near shopping centers

6/10 Okay

Regina Vernice

Liked: Staff & service, amenities
Housekeeping staff could do a better job at cleaning rooms. I had to dust and wipe down countertops.
Stayed 4 nights in Oct 2023

10/10 Excellent

Sue

Very nice accommodation. The suite feature with living area was nice
Stayed 1 night in Oct 2023

8/10 Good

Regina Vernice

Liked: Staff & service, amenities
Needs to be cleaned up on the outside.
Stayed 3 nights in Oct 2023

2/10 Terrible

Jenica

Travelled with family and small children
Disliked: Amenities
Car was vandalized in the parking lot, many roaches in the room, shower didn’t have hot water, shower faucet was broken, elevator malfunctioning, room booked was not available, sink faucet broken, but the staff was very friendly and attentive
Stayed 2 nights in Oct 2023

8/10 Good

Hannah

Liked: Staff & service
It was convenient
Stayed 3 nights in Oct 2023

10/10 Excellent

Dorothy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and prossional
Stayed 1 night in Sep 2023

6/10 Okay

Patty

Liked: Staff & service
The staff was friendly but our room was not cleaned, straightened, trash taken out or fresh towels brought for the five days we were there!
Stayed 4 nights in Sep 2023

8/10 Good

Bryan

Stayed 3 nights in Sep 2023

8/10 Good

John

Staff was very friendly and helpful. Kristin was a pleasure to deal with and help us tremendously with our stay. She is a real asset to your hotel…
Stayed 3 nights in Sep 2023

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean suites, but so many things wasn't working properly. Had to moved from room to room and request maintenance several times.
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you
When we knew our flight was going to be late, I called and notified the facility. When we arrived, the doors were locked and there was nobody at the front desk. We called and rang the doorbell multiple times. We were stuck outside during a storm with no other option. We then called another time and the employee took the call. She stated that she had been at the desk the entire time, which we knew differently. Once checked in, we attempted to use the elevator, but could not. The employee told us we needed to push the button very hard in order for it to work. Our room key did not work. Once the employee let us in, we were shocked. Bathroom had urine in the toilet. Chips and other food on the carpet. Bedding had burn marks on multiple spots. Then I saw my first cockroach. We did not sleep. The next day we left and didn't return until late. Nobody around. No vending machines and the ice machine broken. Then I saw 2 more cockroaches. No sleep. The next morning I called the front desk and the employee was rude and obviously didn't want to be working. I requested 4 towels and she said I would need to come get them. I asked if someone could bring them to our room and the line disconnected. Shortly afterwards, we were brought 2 towels. We couldn't wait to check out. Pictures of the bathroom included. Cockroaches were to fast to photo.
Stayed 3 nights in Aug 2023

2/10 Terrible

Danielle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Save your money
There was no hot water for the shower. The bed was broken. The room smelled like marijuana. The freezer made noise. No light bulbs in kitchen area or living space. No pool towels in pool. The breakfast was the worst! They did not restock ANYTHING! There were waffles. Hard boiled eggs old and discolored. No milk for cereal. Coffee was all out. No fruit. The stay was not a good one at all.
Stayed 1 night in Aug 2023
Response from GM on 22 Aug 2023
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our amenities. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Carlos

Stayed 1 night in Aug 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 22 Aug 2023
Thank you for leaving your review

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities
Our hotel room was filthy, walls covered in dirt, the bed smelt like body odors. I am sure they did not clean the bedding from previous guest as we were leaving the front desk person was in charge of cleaning rooms… they were trying to force you out early, overall not worth it.
Response from GM on 22 Aug 2023
Thank you for taking the time to share your valuable feedback. It is very disappointing to see that our accommodations did not meet your expectations and we sincerely apologize. We want to ensure every guest enjoys a clean, comfortable stay and your comments will be communicated to our team as we are always striving to improve our guest experience. We do plan on a renovation of our rooms in the near future and hope you will allow us another opportunity to host you.

4/10 Poor

Jeremy

Stayed 1 night in Aug 2023

4/10 Poor

Rebekah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was excellent; however, toilet didn’t flush, bathroom sink sprayed everywhere, AC unit leaked water all over tiny stuff
Stayed 3 nights in Aug 2023
Response from GM on 22 Aug 2023
Thank you for leaving some feedback in regards to your stay. I’m glad to know that our staff was very accommodating and helpful. I have shared your review with them.I apologize for the maintenance issues. I hope you give us another chance in the future to earn your business.

2/10 Terrible

michael

Stayed 1 night in Aug 2023

2/10 Terrible

Zuhey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from GM on 22 Aug 2023
Thank you for taking some time to review your recent stay at our hotel. We wish you safe travels

6/10 Okay

Joleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great. They were all very nice. Unfortunately we had to switch rooms because the pull out couch had blood stains all over it and the springs were showing through. I was not going to put my child on it. Plus the 3rd and 4th floor and the elevator smelled like marijuana the entire stay. We told the staff twice that we needed towels and they never brought them. We'd have to go to the front desk to get them, which wasn't a big deal but don't tell us you'll get them to us right away then not do it. And the outside of the hotel and parking lot was very dirty. I do have to say that the lady at the desk was very accommodating and sweet when we needed to change rooms.
Stayed 3 nights in Jul 2023
Response from GM on 22 Aug 2023
Thank you for taking the time to share your valuable feedback. It is very upsetting to see that our accommodations did not meet your expectations and we sincerely apologize. I am glad to know our staff was accommodating and helpful during your visit. We want to ensure every guest enjoys a clean, comfortable stay and your comments will be communicated to our team as we are always striving to improve our guest experience.

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from GM on 22 Aug 2023
Thank you for the 10 star review! We look forward to having you as our guest when you return to the area.

6/10 Okay

Idi

Travelled with family
Indoor pool! Even though it is considered a continental breakfast, there were not enough options.
Stayed 2 nights in Jul 2023
Response from GM on 22 Aug 2023
Thank you for providing some feedback of your recent stay at our hotel. We are always continually improving our services

2/10 Terrible

lynn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty with mold on the ceiling. Not enough towels and wash cloths for my family of 5. Ice bucket dirty. Staff had family members sitting around and using the pool.
Stayed 2 nights in Jul 2023

4/10 Poor

Keely

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property has declined over the years. Worn and dirty. Roaches.
Stayed 3 nights in Jul 2023

4/10 Poor

Lori

Travelled with group
Disliked: Cleanliness
Filthy & Stingy :(
Filthy = lobby, elevator, pool area, breakfast area, room/bathroom + ROACH in the microwave! Stingy = didn't bring requested extra pillow (first night) & fresh towels (second night). When we went to get the towels, one was literally thread-bare and the other 2 had big holes in each (never have seen that before!)
Stayed 2 nights in Jul 2023