Charles Park Hotels, Vero Beach

"Everything about my stay at Costa d’Este was perfect. Upon check-in I was greeted by a friendly staff member who offered information about the hotel but also the surrounding area. The staff members at the pool and beach area were friendly and helpful. Thoroughly enjoyed my very comfortable stay."

"The hotel was overbooked as their reservation system was down, so the non-smoking room requested through Expedia brushed over as a smoking room. The room was unbearable to be in. In a fortunate test of fate, the AC did not work in that room. I went to the office and the mid-day/evening front desk attendant kept putting me off. I checked back several times, each one he gave false timelines for him to go check it and he never did. After more than an hour he left the property so I returned to the office. The overnight front desk attendants contacted ownership/management who approved moving me into a room that had been blocked off in order to accommodate me. The room was clean and comfortable."

"Decent place"

"The bed was comfortable. The furniture was old and worn. The bathroom had mildew on ceiling and around base of tub. "

"Este viaje fue en familia, todo era exactamente igual a como se veia en las fotos, es un lugar hermoso, tranquilo, lleno de naturaleza por doquier, si sacas fotos son como postales, el desayuno increible para estar incluido en la renta, mucha variedad y todo bien elaborado, personal amable, instalacion limpia....volveria muchas veces y lo recomiendo un 100 porciento. Los ninos lo disfrutaron mucho !"

"The room was clean had plenty of towels."

"Clean rooms - great hotel to stay at!"

"Everything was dirty, falling apart, disgusting and missing essential items that a hotel room should have. The beds are on metal platforms, the sheets and towels were dirty, items in the room were covered with filth. We even had a random person come to the door asking if we were staying there and wanting our laundry. I am pretty sure she didn’t even work there. Felt very unsafe."

"Sheets not changed. Checked in for two days and what seemed like blood stain at base of bedsheet. Checked out for a day. Checked back in a day later and coincidentally, was assigned the same room. That same stain was in the exact same spot, indicating the sheet was not changed. Unsanitary to me. Will never stay there again on this point alone. Had to change rooms three times: first room wreaked of marijuana, couldn’t get into second room. One hour to check in with all of the back and forth. First time I checked in, girl was high as a kite while ordering food through her friend on phone while trying to get the computer to work during check-in. Intoxicated workers, marijuana smell everywhere, no shampoo, water faucet sprays water outside of sink, towel stains, old tub, stained toilet seat, loud talking at 2am outside my door kept me up for a while. Front desk girl during the second time I checked in was very friendly. That was very welcoming after this entire ordeal. "