Family Hotels & Resorts in Chantilly from NZ$156

"The hotel staff was very nice and accommodating but the restaurant inside the hotel was terrible. The service and staff w weren’t very helpful or nice. When we addressed our concerns with the restaurant manager he was belligerent and rude. He over talked us, instead of hearing us out. It was an overall bad experience."

"Clean rooms, comfy beds and adequate pillows. Would stay again."

"Great front desk staff. Outstanding customer service. Half the parking lot was closed, so I was forced to park in the garage, which was a very long walk to the lobby, especially with luggage. The room was clean but virtually no amenitiesI I ate in the restaurant, and the servers were very nice, but the service was very slow. I left in the morning and there was no one at the front desk to check me out. I’ve stayed at this hotel for many many years in all of its different forms and it is still an excellent hotel just not as good as it used to be."

"would stay again"

"On arrival: • hair left in the shower curtain • questionable brown smear on the bathroom doorway • bath drain was slow • difficult to pull plug on tap to make ALL the water come through shower head. • poor water pressure in shower • light-pollution from the bathroom night light and the atrium (because the curtains don’t close fully), as well as the microwave, AND from under the doorway was disruptive. • could hear the person upstairs using the toilet • the front desk was difficult to reach by telephone on more than one occasion. • elevators always had dirty floors with rubbish or water • on-site management was unreachable. Never made contact with me despite request. • The doors of other rooms were always slamming shut. Very loud and loud enough to wake us. Soft-shut hinges would help."

"Did not have the opportunity to dine at the hotel. However, the accommodations were clean and hosts were pleasant. Definite would stay there again."

"I was a little disappointed that although I requested to pay at the front desk, they had already charged the credit card. However, the man at the front desk did reverse the charges. The breakfast is ok, not the best I’ve had, but not the worst. Room was clean, beds were comfortable. Would stay again. ."

"A very well run, attractive hotel."

"Great location, excellent restaurant down the street. Very calm and clean!"