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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
4922 Paradise Rd, Mattoon, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 283 out of 611 reviews" "
Rating 8 - Good. 222 out of 611 reviews" "
Rating 6 - Okay. 56 out of 611 reviews" "
Rating 4 - Poor. 23 out of 611 reviews" "
Rating 2 - Terrible. 27 out of 611 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rhonda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is old. The hallways are dark, and not clean. The air conditioner in our room did not work, and the room was musty smelling. Would not recommend this hotel!
Stayed 1 night in May 2024

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the property is still under construction the property is well maintained and clean.
Stayed 2 nights in May 2024

10/10 Excellent

Keneshia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint we have is our room smell like stale smoke.
Stayed 1 night in May 2024

6/10 Okay

Misty

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The location is unsettling
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracy

Stayed 1 night in Apr 2024

10/10 Excellent

thad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was good and all we needed was a place to sleep the staff were great and the room was great
Stayed 1 night in Apr 2024

8/10 Good

Donn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nic friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Kind, helpful front desk personnel. Facility was clean & well kept. Newly remodeled. Paid half the price m and liked it better than the Marriott Suites we stayed at the night before. Highly recommend. Easy on & off hwy 57. Nice self serve Breakfast starting at 6:30am is included. Overall, we will definitely be back. Clean, comfortable bed & room.
Stayed 1 night in Feb 2024

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stop on a long road trip. The hotel is quiet, easy to get to and had a very good breakfast.

10/10 Excellent

Cheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a convenient stop on a long trip. Comfortable room and bed and pet friendly!
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and front desk attendant was very helpful. Quiet, affordable and clean property to spend the night.
Stayed 1 night in Jan 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness
Very helpful and polite.
Stayed 1 night in Jan 2024

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Dalene

Stayed 1 night in Jan 2024

8/10 Good

Thomas, Warsaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Needs some maintenance done in some of the rooms. The shower head sprayed water everywhere or else it didn’t have pressure if someone else down the hall was using it.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. The hotel itself was quite clean and in good repair. The room was clean, didn't have any unpleasant odors or air fresheners, and the shower was clean, stayed hot, and spacious. I would stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike. Hotel was is very good condition for its age.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was updated and nice for the cost. The staff was friendly. The property is a couple miles from the main part of town so you are driving everywhere but they have done a good job updating and I would stay there again. It would be great in the summer with the outdoor pool
Stayed 1 night in Nov 2023

8/10 Good

Thomas, Warsaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area isn’t as populated as it is farther north on the interstate. It makes it much quieter. It is in the process of being updated and remodeled.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gary

Stayed 1 night in Nov 2023

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient to the interstate but limited dining in the area.
Stayed 1 night in Nov 2023

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Make breakfast earlier.
Water pressure in bathroom sink very poor. Breakfast on Saturday morning didn’t start until 6:30 and our group usually leaves at 6am.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean and quit
Stayed 2 nights in Sep 2023

8/10 Good

Rodney, Estero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine and the people at the hotel are fine. The coordination or business procedures between Expedia and the hotel were sadly lacking! We had made our reservations through Expedia and had prepaid. We had documentation from Expedia that we were fully paid, but they had no idea about our transaction. They did their best to deal with it, and luckily they had rooms available. If they had been full of other guests, we would have been in sorry shape, scrambling to find other accommodations despite having the proof that we had already paid for their room in full. Better get this fixed!
Stayed 1 night in Oct 2023

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fine. Breakfast was normal hotel-style breakfast.
Stayed 2 nights in Oct 2023

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Keith

Stayed 1 night in Oct 2023

4/10 Poor

Anthony

Business traveller
Disliked: Staff & service
Breakfast was horrible. No meat. No vending machines working
Stayed 1 night in Oct 2023

4/10 Poor

celeste

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
diasppointed
We were given a room that was not ready to be rented twice. These rooms had beds that weren't made and linens were thrown on a chair. The third room was ajar as we approached it which was rather concerning. It did not have towels and the door latch was broken. We had been traveling all day and were tired so we just asked for towels and stayed in room three.
Stayed 1 night in Sep 2023

4/10 Poor

Satyajit

Travelled with family
Disliked: Staff & service
I booked a double queen suite through Orbitz and called the hotel twice to confirm my reservation and they sent me email directly to confirm I had the suite with confirmation number and full details. On the day of arrival on my way there during afternoon I get a phone call from hotel stating they don't have any suite available for me and manager was rude and unprofessional on the phone as I mentioned to him I have written confirmation from them and I spoke to the front desk twice. He didn't seem to care and said best they could do is a standard room instead. given it was late had no other option. but to take it and they comped the room to make the goof up which was the only good part. will never stay there again.
Stayed 1 night in Sep 2023

8/10 Good

Adrian

Travelled with family, Business traveller
The staff was very nice and helpful. The bathroom floor and walls need to be cleaned and updated.
Stayed 2 nights in Sep 2023

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We understand when things go bad so we’re pretty flexible. The first room was wet because their a/c unit broke down. No problem, things happen. They did give us another room which wasn’t as damp. Opened elevator to find friendly mouse so took stairs. Food was ok. Asked for a little break but was told since we did not reserve directly and went through Expedia they couldn’t do anything. Didn’t want money back, just a few points added to choice privileges. It appears that they are renovating so hopefully they have things back up and running like normal.
Stayed 1 night in Aug 2023

10/10 Excellent

Cara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
It was relatively uneventful until I came back to my room Saturday night. There was a big spider on my ceiling. I do not like spiders. I called the front desk and the girl, who also did not like spiders, came up and captured the spider and took it out of my room. She was so sweet and kind overall a great stay.
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Colby

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrendous Stay
This was one of the worst stays in recent memory. We should be staying in really nice hotel for the amount of money we paid. First, who thought it would be a good idea to have a motion activated Werewolf in the lobby? I stood in line for 10 minutes to get my room, and every 5 seconds that thing was blaringly loudly in my ear. Our room was in horrendous condition. I doubt the A/C even worked although it ran the entire time, because we put money on the table overnight as a test, and it was damp in the morning. The whole room was damp. The bathroom was horrendous. There was actually #2 splattered ON TOP of the toilet seat. Not under, not in the bowl, ON TOP. I cleaned it up before my wife saw, because I knew she would make me drive somewhere else, and I was dead tired when we arrived. The bolts were actually sticking out of the shower handle. The ceiling had fallen into the bathtub. The stopper was broken off of the tub and just set over the opening. There were black "things" in our bed when we pulled the covers back. The final straw was my wife waking me up at 3 AM after she turned her blanket over to find "white stuff" splattered all over it. There's no way our room was cleaned. We packed our things and left town early, losing out on what we paid for our room, ruining our trip. I shouldn't have to wake up to a crying wife who is deathly afraid she contracted something from someone's bodily fluids in our room. There was food on the floor in the hallways.
Stayed 3 nights in Sep 2023

8/10 Good

Charmaine

Stayed 2 nights in Sep 2023

2/10 Terrible

Bernie

Disliked: Cleanliness, property conditions & facilities, room comfort
Mold ridden and disgusting
We made our reservation for the Matoon IL hotel. When the elevator door opened on the second floor, the moldy mildew smell hit you in the face immediately. We gave it the benefit of the doubt and went to our assigned room, which was room 226. I opened the door and the moldy smell was so bad, my nose immediately became congested. I asked my husband to go down and see if there was another room available because I knew with my allergies, I could not sleep in that room, nobody should sleep in that room.  While he was down trying to get our room switched, I did my routine inspection of the bed. I do this at every hotel, checking for bed bugs. When I pulled the mattress back on both queen beds, I was REPULSED!  There was food, hair and god knows what else. I took pictures right away.  My husband came back with our new room, which was only a couple doors down, room 332. I opened that room and the same moldy smell was present in that room. I went to take a shower and the bath tub was filthy, the floor was even more filthy, we had no towels and had to call down to the front desk for some. There was a leak in the bathroom ceiling.  This is inexcusable and whoever is in charge of quality control and maintenance is FAILING!  We were supposed to stay two nights but I woke up wheezing and congested. There was no way we could stay again. We ended up cutting our weekend short. I will NEVER stay at another Choice Hotel again! Sincerely, Disgusted guest
Mold all over the bedding!
Good from previous guests behind the mattress
Hair and other things behind the mattress
Filthy tub
Stayed 2 nights in Sep 2023

6/10 Okay

Christa

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very helpful and kind but clearly over worked and under staffed. We made our reservations through Expedia and the hotel had no notice of that and didn’t have the rooms we reserved available. They were able to find us rooms eventually. There was constant rap music blaring in the lobby, and Breakfast was not very good either. It wasn’t our best experience staying at a Quality Inn; I feel bad for the man and woman running the place because they were doing everything and were clearly exhausted.
Stayed 2 nights in Sep 2023

2/10 Terrible

Cecilia

Stayed 2 nights in Sep 2023

8/10 Good

Brenda, Wyoming

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure wasn’t great but property was good.
Stayed 1 night in Aug 2023

2/10 Terrible

Jade

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023