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Mercure Cergy Pontoise Centre

4.0 star property
Travelers appreciate the practical amenities at this hotel, from laundry services and bicycle storage to a game room for relaxation after exploring.

Choose dates to view prices

Located in a shopping district, Mercure Cergy Pontoise Centre offers dry cleaning services and WiFi. Guests can enjoy the arcade or visit a nearby health club for exercise. Previous visitors consistently praise the attentive staff who enhance their stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
The current price is NZ$175
includes taxes & fees
5 June - 6 June
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About this property

Mercure Cergy Pontoise Centre

  • Upscale hotel in a shopping district
  • Take advantage of a shopping centre on-site, an arcade/games room and dry cleaning/laundry services at Mercure Cergy Pontoise Centre. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
  • Additional perks include:
    • Continental breakfast (surcharge), self-parking (surcharge) and access to a nearby health club
    • A banquet hall, smoke-free property and bike parking
    • Multilingual staff, a front desk safe and laundry services
  • Room features
  • All 57 rooms boast comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
  • Extra amenities include:
    • Free infant beds and free extra beds
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Eco-friendly toiletries and hairdryers
    • 40-inch flat-screen TVs with premium channels
    • Electric kettles, heating and daily housekeeping

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Policies

Check-in

Check-in time starts at noon
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 200 per stay
  • A tax is imposed by the city: EUR 6.18 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately EUR 18 for adults and from EUR 18 for children
  • Covered self-parking fee: EUR 8 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Mercure Cergy Pontoise Centre pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Mercure Cergy Pontoise Centre?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Mercure Cergy Pontoise Centre on 5 Jun 2026 start from NZ$175, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Cergy Pontoise Centre?

Self-parking is available for EUR 8 per night.

What time is check-in at Mercure Cergy Pontoise Centre?

Check-in begins at noon. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Cergy Pontoise Centre?

Checkout is at noon. Late checkout is available for EUR 30 (subject to availability).

Where is Mercure Cergy Pontoise Centre located?

Located in the heart of Cergy, this hotel is within a 15-minute walk of CY Cergy Paris University, Piscine Cergy and Les 3 Fontaines Shopping Center. Essec Business School and Aren'Ice are also within 2 miles (3 km). Cergy Préfecture Station is 11 minutes by foot and Pontoise Station is 29 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.0

Cleanliness

6.4

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 69 out of 218 reviews
Rating 8 - Good. 84 out of 218 reviews
Rating 6 - Okay. 32 out of 218 reviews
Rating 4 - Poor. 20 out of 218 reviews
Rating 2 - Terrible. 13 out of 218 reviews

Reviews

Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, all are really friendly
Verified

8/10 Good

Francesco

Liked: Staff & service, property conditions & facilities, room comfort

Maercre standard

Standard Mercure hotel. Acceptable breakfast, garage available at 7€/night. Local tax very high (6,8€/day/pax). A dead fly down the windows was not removed for two days (maybe is still there ...)
Stayed 4 nights in Nov 2024
Verified

2/10 Terrible

Saeid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not go there !
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 6 nights in May 2023
Verified

10/10 Excellent

yannick

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2025
Verified

8/10 Good

FABIEN

Liked: Cleanliness
Disliked: Amenities
Dans la moyenne. Pas un souvenmir imperissable non plus !
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es belle chambre maxi confort et personnel très agréable
Stayed 1 night in Sep 2025
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Härligt luftigt rum med bra yta, fanns plats för armhävningar och situps.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities, room comfort

Parking payant

Chambre correcte mais parking necessaire (pas de place a proximité) et cher à l'hôtel. Pas clair lorscde la reservation...
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

muriel

Liked: Cleanliness, staff & service
Une douche au lieu d'une baignoire serai bien plus pratique pour les personnes âgées
Stayed 1 night in May 2025
Verified

4/10 Poor

Thibaud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très loin des standards Mercure. Un 4 étoiles? Impossible.. Vétusté, mauvaise literie, portes qui grincent, etc.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Hôtel confortable avec un parking souterrain. Un restaurant indien est disponible à quelques mètres de l’hôtel !
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Habib

Liked: Cleanliness, staff & service

Hotel convenable pour un séjour de passage

Hotel convenable, sans plus. Grandes chambres mais literie peu confortable. L'hôtel a l'avantage d'avoir une réception ouverte la nuit et un parking en sous-sol. Personnel courtois.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Francine

Liked: Cleanliness
Disliked: Room comfort
Chambres sans climatisation sous 37 degrés à l’hombre Grande difficulté pour changer les 2 chambres
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Sarah Anais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niquele
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Luis Amadeu

Liked: Cleanliness, staff & service
Disliked: Room comfort

Velhinho !!!

Banheiros minúsculos, hotel velho e sem reforma
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Marie laure

Liked: Cleanliness, staff & service
Hotel propre , acceuil sympa mais insonorisation moyenne et literie un peu usagée.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande douche, chambre correcte. Isolation avec la rue moyen on entend la circulation de l'extérieure.
Stayed 1 night in Oct 2023
Verified

8/10 Good

GRAH FELIX

Liked: Cleanliness, property conditions & facilities
Très bel hôtel pour le standing proposé
Stayed 3 nights in Jul 2023
Verified

2/10 Terrible

HELENE

Liked: Cleanliness
Disliked: Staff & service
M ETANT TROMPEE dans la date de réservation,5LUNDI 31 AU LIEU DE LUNDI 17) je reprends ds la foulée une autre chambre d hotel POUR LE LUNDI 17 JUILLET et la surprise l hôtel ne veut pas me rembourser ma chambre du 31 JUILLET. HONTEUX MERCI : je ne mettrai plus jamais les pieds ds cette hotel et ds les hotels du groupe accor; j espère avoir rapidement une indemnisation
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Clients hotels.com traités comme sous-clients.

Chambre avec fauteuil en mauvais état, belle douche mais qui s'évacue très mal. Bas de porte en très mauvaise état ( dégât des eaux ?). Refus catégorique de fournir une facture car les clients hotels.com ne sont, d'après eux, pas leurs clients. Sentiment d'être un client de deuxième classe.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Bernardine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel franchement 10/10
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

Mahamane

Liked: Cleanliness
Impossible d'être dépanné avec de l'argent liquide contre un paiement par carte. N'importe quel supermarché ou station service le fait dans d'autres pays (Canada notamment). Décevant pour un hotel qui se prétend être un 4 étoiles! Aussi, la climatisation ne marche pas.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Loïc

Liked: Cleanliness, staff & service, room comfort

Ca va

Chambre a rafraichir. Mais pour le prix très bas que nous avons payé, on va dire que c'était très bien
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Dondo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Stayed 2 nights in Jul 2022