Top Hotels Near Centre Culturel Marcel Hicter - La Marlagne in Namur from NZ$149

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"All great including breakfast "

"The hotel is currently undergoing renovation, which means there is no lift until June 2026, and they only told us this the night before we arrived. The room at the end of the corridor is not great ... the toilet is in a separate en-suite, with no hand-washing facility, from the bathroom. There is secondary glazing to keep out street noise, but it's very large and cumbersome to open. Beds were very soft, room a bit warm. Staff were good at addressing some of these issues, and it looks like the renovation should make the place a lot more modern when it's finally finished, but better communication would have been good."

"Lovely location."

"There’s a casino inside "

"the amenities were nice"

"Very nice room, close to the city center. Breakfast was more than ok! Friendly staff!!"

"Everything was perfect. Amazing room, friendly staff, very good breakfast and restaurant ! "

"Pluses- amazing views, right on the water, spacious and clean apartment/hotel room with a well-stocked kitchen. Minuses- definitely some maintenance needed in the shower and bathroom area. Lots of water damage. It also does require your initiative to find out how to check in. It is five or so rooms arranged over several floors (no elevator) and there is no front desk. I had to call to get instructions for access. But they instructions were clear and easy to follow and we had to problem getting into the apartment."