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"This hotel is in a great location to access the city and transport links. The big glass windows in the restaurant are perfect for sitting and watching the world go by on Rossio square. Due to two days of uninterrupted rain when we visited in Feb 26 l, we did this a fair bit. The staff are helpful and friendly and organised a taxi for our return trip to the airport. We stayed on the 3rd floor in room 309. The rooms are small but have everything you need including robes, slippers and lovely fragranced toiletries. Beds are comfortable, there is a mini bar, safe and coffee maker (we did not use this) in the room. The bathroom is modern and the shower was powerful and very warm. The only negatives for the room was a slight smell of drains in the bathroom and also if you had two medium to large suitcases there would be a lack of space to place them. There was one suitcase rack but really no other space for the second case. Also sound proofing between rooms is not brilliant but the hotel was not full when we stayed so this was not a problem. Breakfast was fantastic with a many options including a made to order omelettes. We ate at the hotel’s restaurant on our final evening and would highly recommend the food, receiving a 50% discount on food was an added bonus. "

"The staff was extremely courteous. All the information was clear and professional. I would stay there again and have recommended the hotel to a friend of mine who is in Portugal at the moment."

"Great service. Great breakfast. Thank you! "

"Very clean room, patient and friendly staff. "

" Excellent stay from start to finish. I had an early arrival and I was able to check in before hand, that was greatly appreciated. The room was spotless, modern, and very comfortable, making it easy to relax after a full day exploring Lisbon. The staff were consistently friendly, professional, and helpful, always willing to assist with a smile. The location was also a big plus—convenient and well connected to everything we needed. Overall, Eurostars Universal Lisboa exceeded expectations, and I would absolutely stay here again and recommend it to anyone visiting the city."

"Everything about the hotel was superb. The location is perfect, the check in was simple and the staff very friendly & knowledgeable."

"Reception desk was excellent. Very friendly and caring. Room has clean and perfect. breakfast was excellent. Overall, a great place to stay"

"Lovely room with a great mattress and linens. A short walk to the airport. "

"Very friendly and helpful staff"