Castelo Branco Hotels, Itapema

"The whole staff was wonderful. Especially Marcos. "

"The front desk staff and especially the restaurant staff were outstanding in their care of us. Very pleased with our stay. "

"I live every minute of My stay,and the view for me was beautiful "

"Pasamos 5 días con mi esposa y 2 de mis hijos de 8 y 10 años. Pasamos bárbaro el equipo de animación fue excelente, Cebola y minhoca junto a la otra chica estuvieron pendientes de que no solo disfrutaramos en familia sino que nos dieron tiempo para disfrutar en pareja. Muy recomendable. La playa y el servicio de playa excelente. Todo el personal con buena disposición. Si hay algo para aconsejar es que tendrían que contratar más personal de apoyo para la reposición del Buffet principalmente cuando hay grupos grandes como fue el caso que habían 2 ómnibus de excursion lo que llevaba el servicio al limite. Pero por lo demás 10 puntos."

"Bathroom condition were not good at all, beds were old. The people working there were great. "

"Safe area I love it "

"muito excelete"

"There are some great things about this hotel, some mediocre things and some really bad things. The good: it’s well-updated in the rooms and the lobby. The rooms are basic and plain but you have everything you need. Everything was clean, the bathrooms were clean and updated. There are some great amenities such as the kids’ playroom, the game room, and the piano downstairs. The staff was helpful and kind. The bad: Elevators were a serious problem. The elevators are very small and it isn’t enough for the amount of people (and we visited in the off-season, in July). We were often waiting 20-30 minutes to get an elevator. Breakfast was chaotic. Not really a big enough dining room for everyone. One day we had to wait 20+ minutes in line just to get a table… and we had already waited 30 minutes for an elevator. That was a real headache. Valet parking was also a mess. On the day of our departure we requested the car in person at the reception desk. Waited 1.5 hours for our car to arrive in front of the hotel! We had a very long drive ahead of us and that was a very big problem. We were constantly asking the front desk when the car would arrive and we were told it was “almost there”… for an hour and a half. There is no excuse for that. The pool… lots of mold and gunk around the tiles on the sides of the pool, and on the surrounding walls and ceilings. The pool itself is old and they have just replaced the pool deck tiles. Felt gross. Also the water was not warm enough. "