291, Bd. Mohamed V et angle Azilal, Rond-Point Shell, Casablanca
Reviews
6.8
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The property need to be rehabilitated, it is a nice hotel but old. The Staff have been very kind and helpful especially the lady at the reception she was very professional with a strong customer service skill
The stay was terrible. I was planning to stay for a week. But I had to leave. No towels available. When I asked for towels they brought a durty one. And no toilettes papers available. And they took city taxes twice from me.
The reviews saying this is a good hotel are phoney and the photos are staged. We reserved an imperial suite for 6 days and arrived at 10:30 pm at night. The desk clerk said that our room wasn’t ready and moved us to another room. The hallway was dark with dirt and trash. The room was about 12x12’ and filthy. The bathroom was filthy with a tub that looked like it had never been cleaned. There was 1 dirty towel. We went back to the desk and said we were leaving. The ads were just false advertising. Save your money and stay on elsewhere.
It's near the Tramway and very easy to commute. There are number of cafes and restaurants around the hotel. The hotel also serves a fixed menu buffet dinner. The time are very spacious but the do need renovations.
AAMER
Stayed 2 nights in Oct 2023
Response from samira on 30 Oct 2023
thank you
6/10 Okay
Badr
30 Sept 2023
Badr
Stayed 1 night in Sep 2023
4/10 Poor
Hassan
11 Sept 2023
Hassan
Stayed 1 night in Sep 2023
2/10 Terrible
peter
8 Sept 2023
Disliked: Cleanliness, staff & service
peter
Stayed 2 nights in Sep 2023
10/10 Excellent
naeel
22 Aug 2023
naeel
Stayed 1 night in Aug 2023
4/10 Poor
SIDI MOHAMED
24 Jul 2023
SIDI MOHAMED
Stayed 4 nights in Jul 2023
10/10 Excellent
Sam
15 Jul 2023
Sam
Stayed 2 nights in Jul 2023
2/10 Terrible
Ayman
7 Jul 2023
Ayman
Stayed 1 night in Jul 2023
4/10 Poor
Wanda
Business traveller
6 Jul 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Wanda
Stayed 5 nights in Jun 2023
8/10 Good
Paul, Calgary
Travelled with family and small children
1 Jul 2023
Liked: Staff & service
This property needs a major facelift. Whereas it is listed as a four star, it would barely be a three star. Not recommended.
horrible customer service totally un human and un professional no towels no glass to drink no water, what kind of hotel does not have water ? room was disgusting we changes the room next day and there was no hot water and the shower tap was broken, note: we only stayed at the hotel at bed time all day we where outside.
Ahmed
Stayed 2 nights in Dec 2022
Response from nezha Rafik on 6 Jan 2023
We did receive the complaint you sent us.First of all, I’d like you to accept our apologies.We want you also “please” to be sure that for your next journey, we will take a special attention by giving you good rooms. We will also check each room carefully beforeo your arrival. We will do our best to make your stay comfortable and avoid others complaints.
2/10 Terrible
med
Travelled with family and small children, Business traveller
All our rooms are equipped with bathrooms and showers, it depends on your choice, for cleanliness, we will do our best next time so that this does not happen again.