Outdoor pool, pool umbrellas, pool loungers
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Reviews of Holiday Inn Express & Suites Casa Grande, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Casa Grande, an IHG Hotel
805 N Cacheris Ct, Casa Grande, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 381 reviews" "
Rating 8 - Good. 102 out of 381 reviews" "
Rating 6 - Okay. 35 out of 381 reviews" "
Rating 4 - Poor. 17 out of 381 reviews" "
Rating 2 - Terrible. 17 out of 381 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary E

Liked: Cleanliness, staff & service, property conditions & facilities
Would have given Excellent ratings across the board but bathroom floor had broken and loose floor tile that were a potential hazard. Room 229
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
I appreciate your feedback and bringing this to our attention. Please come back and see us again soon.

10/10 Excellent

Tonya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was pretty quiet for a hotel. It is nice that it is off the main road. I was also happy that I could walk to a restaurant for food instead of having to load my Mom (who has dementia) and my dogs in to the car just to get something to eat. We were able to enjoy our meal as if we were home. Finally, the property was very clean and when I interacted with staff members they seemed happy, enjoyed their work and were very pleasant.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you for your review. We are glad we could accommodate your needs, and that our staff and property were very pleasant for you. Please come back and see us soon.

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Mar 2024
Response from GM on 3 Apr 2024
Thank you for your review! Please come back and see us again soon.

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Thank you for your 10 rating

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest place we have stayed at in a long time
Stayed 2 nights in Feb 2024
Response from GM on 21 Feb 2024
Thank you for your review. Please come back and see us again soon.

2/10 Terrible

john

Stayed 3 nights in Feb 2024
Response from GM on 21 Feb 2024
Thank you for your feedback

8/10 Good

Sara Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The front desk admin was amazing and checking in was very easy. Her service was professional and she was extremely kind. The room was very clean and overall pleasant stay
Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Thank you for your review. We are glad you enjoyed your stay. We will forward your comments to our front desk to let them know how pleased you were with them.

10/10 Excellent

LEATRICE, SHADY SPRING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Thank you for your review

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the thin walls between the rooms, and I did not appreciate the loud party that went on all night across the hall.
Stayed 1 night in Dec 2023
Response from GM on 6 Dec 2023
Thank you for your review. I am sorry to hear you experienced noise issues while you stayed with us. Did you report it? We could of called the room to quiet them down. We strive to have all our guests have the best experience possible, and I apologize that we fell short. We hope you give us another chance in the future.

10/10 Excellent

Xiaoqin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from GM on 29 Nov 2023
Thank you for your review. Please come back and see us again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on 25 Aug 2023
Thank you for you 10 rating

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 7 Aug 2023
Thank you for your feedback!

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place but Pricey!!
Expensive. $296 a night per room is a little expensive.
Stayed 1 night in Jun 2023
Response from GM on 22 Jun 2023
Thank you for your review. Please come back and see us again soon.

2/10 Terrible

joseph

Business traveller
Disliked: Property conditions & facilities
Did not like anything about this property. The first thing I see when I go to park my work truck is a tweaker “working” on his car in the hotel parking lot, stayed up most of the night checking on my truck to make sure it wasn’t broken into. The doors don’t even close to the hotel rooms you have to lift them up to get them to close. The shower drains are broken. Overall does not seem like the safest of places to stay and with no security to watch vehicles in the parking lot I would not recommend being the area that it is in.
Stayed 1 night in Apr 2023
Response from GM on 2 May 2023
Thank you for your review. I am sorry to hear you feel our property is unsafe. We do have cameras around the hotel and a night worker that does patrol the lot every hour. We are on the tail end of a renovation and any door that is not shutting properly is being fixed, we are just waiting on the contractor to replace the faulty hinges. My apologies again, I hope you do give us another chance in the future.

10/10 Excellent

Rosario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It had plenty of open space around. I did not like that it was a bit isolated
Stayed 1 night in Apr 2023
Response from GM on 2 May 2023
Thank you for your review. Please come back and see us soon.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on 24 May 2023
Thank you for your 5 rating

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on 2 May 2023
Thank you for your rating

2/10 Terrible

Michelle

Travelled with partner
Liked: Staff & service
I was quoted one price that included taxes and was charged over $50 per night over the quote. When I asked staff why they said it was their room security in case of damages to the room. They dismissed my complaint and told me to have a nice day since they already collected my money. I was there for four days and the hand soap dispenser was never refilled even though I asked a few times. I did not get clean towels on my last day there.
Response from GM on 3 May 2024
Thank you for your review. I'm sorry you we not aware of our authorization policy. It's pretty standard across all hotels, we do 25 per night, which is released back to you after check out. I will also forward your comments to our housekeeping department. I apologize you did not get your dispenser refilled and you did not get clean towels. We always try our best to take care of our guests needs, and I'm truly sorry we fell short.

8/10 Good

Lillie, Park City

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good stay. Rooms are much bigger than most. Breakfast is included. Decent location but some homelessness in the area.
Stayed 2 nights in Dec 2022
Response from GM on 28 Dec 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

lei

Liked: Cleanliness
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 1 night in Sep 2022
Response from GM on 21 Sept 2022
Thank you for your review. Please come back and see us again soon

4/10 Poor

Keith

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
The staff was inattentive and unfriendly; the shower did not work.
Stayed 1 night in Jul 2022
Response from GM on 4 Aug 2022
Thank you for your review. My apologies for the troubles you experienced with your stay. I will look in to this right away.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Disgustingly dirty "cleaned" bathroom at check-in.
We had two rooms. We requested months in advanced, attached rooms, but it was not reserved that way. It was after 3pm but the second room was not cleaned yet for check-in. The problem was that the handicap room that was next door that was ready for check-in turned out to be filthy in the bathroom. The handicap shower chair was not installed, was off to the side by the toilet and covered with dried to the plastic dark pubic hairs. The floor itself was covered in dark curly hair as well, so there was obviously no attempted by the maid service to clean the bathroom floor or the shower chair. The sliding bar for the shower head was so loose that it could not be put into a position to stay below belly height and would spray straight at the floor. Their excuse was that they are short handed. This will be our last stay at this particular Holiday Inn Express.
Stayed 1 night in May 2022
Response from GM on 1 Jun 2022
Thank you for your review. I apologize not only for the late response but also the experience you had during your stay. We are under new ownership and management and it's taken awhile to get all our ducks in a row. Yes, we were and still are short handed which could cause delays in specific rooms being ready, but that is no excuse for the cleanliness of your room. I have not heard any other complaints on the showerhead but I will make sure maintenance followed up on this. I will make sure all departments are made aware of your dissatisfaction, and hope you give us another chance in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will definitely come back
It was great. Everything was clean and neat. Complimentary everything was a plus. Pet friendly staff and hotel is awesome!
Stayed 1 night in Apr 2022
Response from GM on 1 Jun 2022
Thank you for your review. I apologize for the late response. We are under new ownership and management and it's taken awhile to get all our ducks in a row. We are glad you enjoyed your stay, and hope to see you again in the future.

2/10 Terrible

Rocky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Feb 2022
Response from GSM on 21 Mar 2022
Thank you for your rating

10/10 Excellent

EDWARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, nice breakfast, close to shopping and restaurants. Would stay again when in area.
Stayed 1 night in Feb 2022
Response from GSM on 2 Mar 2022
Thank you for your review. Please come back and see us again soon.

8/10 Good

Delores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm , welcoming and friendly staff. Very nice breakfast buffet.
Stayed 3 nights in Jan 2022
Response from GSM on 1 Feb 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

Judy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is near the interstate my room was quiet with no road noise. The breakfast menu was extensive and the food was delicious. All the staff members I interacted with were kind and helpful.
Stayed 1 night in Jan 2022
Response from GSM on 18 Jan 2022
Thank you for your review. We are glad you enjoyed your stay and we look forward to your next visit.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor heated pool and spa were great
Stayed 4 nights in Dec 2021
Response from GSM on 7 Jan 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfied
The check in went smoothly. Our key cards were ready. The room was clean. Breakfast was at least a notch above the typical chain hotel breakfast. The breakfast area was clean. The warmer trays were kept well stocked. The tables we wiped down constantly
Stayed 1 night in Dec 2021
Response from GSM on 31 Dec 2021
Thank you for your review. We are glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

SCOTT

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice enough property but showing it’s age just a bit. Bathroom mirror lights were missing so it was dark in there. Room 320. But the biggest issue was Z E R O water pressure in the shower! like barely a trickle. When you end up spending 20 minutes trying to wash your hair you end up using MORE water, not less. Other than that it was fine. room carpet needed a cleaning
Stayed 1 night in Dec 2021
Response from GSM on 27 Dec 2021
Thank you for your review. We will let our Maintenance department know of your concerns and have them corrected.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Agustin

Stayed 1 night in Dec 2021

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new facility and check in was quick and easy. Nice stay…
Stayed 3 nights in Dec 2021
Response from GSM on 18 Dec 2021
Thank you for your review. Please come back and see us again soon.

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
When I arrived I was told we would be on the same floor as on going construction. The front desk person told me that they "should be done around 6pm each night" so hopefully the noise will be not too loud. We had to walk through a hallway full of a cloud of dust and various tools and pieces of construction equipment. The second day we were there a car parked near ours was broken into, the window was shattered. The following day the glass was still on the ground. The room was dirty, the couch was stained, and the shower had nearly zero water pressure.
Stayed 3 nights in Nov 2021
Response from GSM on 30 Nov 2021
Thank you for your review. We are sorry to hear about your negative experience you had while staying with us. Our remodel is nearing an end and unfortunately being sold out on a regular basis it is impossible to keep our guests away from the noise. We apologise for the inconvenience. Our housekeeping and maintenance departments of your displeasure with your room. We hope you come back again after the remodel is finished so we can give you a better experience. Thank you again.

10/10 Excellent

Erin

Stayed 1 night in Sep 2021
Response from GSM on 29 Nov 2021
Thank you for your 10 rating

10/10 Excellent

Kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, nice bed, friendly staff
Stayed 3 nights in Nov 2021
Response from GSM on 22 Nov 2021
Thank you for your review. We hope to see you again soon

8/10 Good

Lisa

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021
Response from GSM on 22 Nov 2021
Thank you for you 8 rating

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2021

10/10 Excellent

Robin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Sep 2021
Response from Kyle on 23 Sept 2021
Thank you for your review. We are glad you enjoyed your stay with us, and hope you stay with us again in the future.

10/10 Excellent

Robert, Hastings

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy checkin and very clean room. We were able to enjoy the pool, it was perfect after a long day. The breakfast staff were amazing, good food and lovely women helping.
Stayed 1 night in Aug 2021
Response from GSM on 28 Aug 2021
Thank you for your review. We are glad you enjoyed your stay and our amenities. Please come back again soon

4/10 Poor

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2021
Response from GSM on 23 Jul 2021
Thank you for your comments and 5 rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place welcoming professional staff
Stayed 3 nights in Jul 2021
Response from Kyle on 15 Jul 2021
Thank you for your review. We are glad we were able to make your stay enjoyable. Hope you choose us again in the future.

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2021
Response from GSM on 23 Jul 2021
Thank you for your 5 rating

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Very clean. Loved it
Stayed 1 night in Jul 2021
Response from GSM on 6 Jul 2021
Thank you for your review. Please come back and see us again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from GSM on 23 Jul 2021
Thank you for your 3 rating

10/10 Excellent

janie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from GSM on 3 Jul 2021
Thank you for your 10 rating