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Reviews of Hotel Plaza de la Trinidad

3 out of 5
Hotel Plaza de la Trinidad
Calle San Antonio No. 25-175, Cartagena

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Stayed 2 nights in Feb 2023

6/10 Okay

zdravko

Stayed 3 nights in Jan 2023
Response from Diana Zuñiga on 22 Feb 2023
Gracias Señor Zdravko por escogernos como su casa en la bellisima Cartagena de indias.

10/10 Excellent

ARTURO

Stayed 2 nights in Aug 2022
Response from Diana Luz on 29 Aug 2022
Buenas tardes Señor Arturo, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Erika

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn't like tha the bathroom was flooded and we had someone come to fixed it 3 days later, leaking from everywhere.. no one assisted until later
Stayed 5 nights in Jun 2022
Response from Diana Luz Diaz, on 13 Jun 2022
Good afternoon Mrs. Erika, Thank you very much for taking part of your time and sharing your comments about your most recent stay with us, we will welcome your suggestions and take the necessary measures so that it does not happen again, we hope that you will visit us again on your next trip to Cartagena.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena trip
Loved the Santorini styled building with the little pool in the courthouse a lovely bonus. Very confortable room and the total hotel was always very clean. Wifi worked great and employees very helpful and friendly. The location was great.
Stayed 3 nights in Apr 2022
Response from Hotel Plaza de la Trinidad on 19 Apr 2022
Thank you very much, We are very pleased to know that your stay in our hotel was good. we will always be working for an excellent service.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in Plaza de la Trinidad. Lively place but can be noisy at night Staff were friendly and accommodating , the property is very clean
Stayed 1 night in Apr 2022
Response from Hotel Plaza de la Trinidad on 19 Apr 2022
Thank you very much, we will always be working for an excellent service and a better stay.

6/10 Okay

Verified traveller

Disliked: Staff & service
Very unfriendly staff, uncomfortable stay
Don’t expect a lot of warmth and hospitality from this staff. Breakfast is not always served, only when they feel like it. I waited for 20 minutes for breakfast while the older woman who works at the front desk sipped coffee, watched me and chatted with other staff. I finally left and got breakfast outside. Also, they went into my room to check if I had turned off lights and ac right after I checked in without my knowledge. Since they don’t provide a safe, it would have been nice to get a heads up, but then again, no one here speaks a word of English.
Stayed 6 nights in Mar 2022
Response from Diana Luz Diaz on 29 Aug 2022
Buenas tardes, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena, esperamos mejorar para el confort de nuestros proximos huespedes.

8/10 Good

Juan

Stayed 2 nights in Mar 2022
Response from Diana Luz Diaz on 29 Aug 2022
Buenas tardes SeñorJuan, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena.

8/10 Good

Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything near , stores pharmacies and restaurants .
Stayed 7 nights in Nov 2021
Response from Katherine on 26 Dec 2021
Alejandra muchas gracias por elegirnos, siempre será un placer atenderte, para nosotros es muy importante tus comentarios y recomendaciones. Que pases unas felices fiestas de fin de año. Cordial Saludo

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location small guest house
Very nice staff. Small guest house at Plaza de TRINIDAD. 8 rooms set around a small pool. Good WiFi. Good Aircon. Nice smallish room, good lighting, nice and dark outside the room for sleeping. Breakfast is 7.30-8.30 and set around the pool. So early morning can be noisy. Overall very nice and good value.
Stayed 2 nights in Jan 2020
Response from Hotel Plaza de la Trinidad on 12 Jan 2020
Thank you very much for your comments, it is a pleasure for us to assist you and we wish you to consider us in your next trips.

6/10 Okay

Fair, BA

Travelled with partner
It looks like more like a hostel than a hotel. Great location in Getsemani where bohemian and fun nightlife is. The venues give you a bad impression at the begging but then you see that services (AC, shower, towels, bed) work out fine. Get ready to lock you room door with a chain and lock.
Stayed 1 night in Nov 2019
Response from Mr Fair on 13 Dec 2019
Thank you very much for your comments, it is very important for us to feel good in our facilities so soon we will be changing the doors of the rooms. Regards

2/10 Terrible

Nate, NY NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tried checking in and no one was there at door... it was locked
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
Staff were very friendly and the rooms clean. The shower was a bit messy but this wasn't a big deal. Breakfast was nice. It's in a centrally located, safe area. There is a plaza nearby with a lot of night life which is fun, but can be loud at times. Overall I would recommend staying here if you want to be where the action is!
Stayed 6 nights in Jul 2017

8/10 Good

Christopher, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with good facilities, location, breakfast
Only three things to be aware of. The rooms are not huge, the shower is barely warm, and you need to check your booking to see if it says taxes are included (because staff assume they aren't). My daughter, me, and my PA stayed there for almost a week and were very happy with it.

8/10 Good

J James

Liked: Cleanliness, staff & service, property conditions & facilities
I really like this place.
This hotel is fine but if it is full, this is still the neighborhood you want to be in. The street food on the Plaza is great, the people are great and the Bazurto Social Club, the best club in the city, is a ten minute walk away, across the street from Parque Centenario and next to the Hotel Plaza San Felipe. Bazurto is open only on Wednesday, Friday and Saturday nights and is a MUST VISIT!

10/10 Excellent

EVELYN ANDREA

Stayed 3 nights in Mar 2023
Response from Diana Luz on 11 Apr 2023
Gracias Señora Evelyn Andrea, gracias por elegirnios como su hotel en la bellisima Cartagena de Indias,

10/10 Excellent

Gianpiero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena la posicion, en el centro
Stayed 2 nights in Feb 2023
Response from Diana Zuñiga on 22 Feb 2023
Gracias Señor Gianpiero por escogernos como su casa en la bellisima Cartagena de indias.

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Diana Luz on 11 Apr 2023
Gracias Señor Julian por elegirnos como su hotel en la belisima Cartagena de in dias epsramos verlos pronto de visita en la Ciudad.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022
Response from Diana Luz Diaz on 29 Aug 2022
Buenas tardes Señora Sandra, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena, esperamos mejorar para el confort de nuestros proximos huespedes.

8/10 Good

Rosana Paula

Liked: Staff & service, property conditions & facilities, room comfort
Hotel simples, mas muito confortável. Região bem movimentada e com um pouco de barulho. Café da manhã simples. Boa localização.
Stayed 4 nights in Jul 2022
Response from Diana on 29 Aug 2022
Buenas tardes Ricardo, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service
Súper bien ubicado.
La ubicación es insuperable. Tiene la ventaja de estar en Getsemaní donde hay muchos.restaurantes bares, y vida nocturna. A diferencia de la ciudad amurallada no hay tanto acoso de parte de los estafadores, prostitutas y vendedores. Queda muy cerca de todas las actividades turísticas y está a unos pocos minutos de la Torre del Reloj, que es donde salen y llegan varios de los toures. La habitación es tal y como se describe en el anuncio. Solo que el baño de la habitación que nos tocó es pequeño e incómodo. Pero el precio y la ubicación es lo que hace que valga la pena.
Stayed 5 nights in Jul 2022
Response from Diana luz Diaz on 29 Aug 2022
Buenas tardes Señor Ricardo, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena, esperamos mejorar para el confort de nuestros proximos huespedes.

10/10 Excellent

Camilly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Diana Luz Diaz, Asistente Comercial. on 13 Jun 2022
Buenas tardes Señora Camilly, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena.

10/10 Excellent

Erik

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Diana Luz Diaz on 29 Aug 2022
Buenas tardes Señor Erik, Muchas gracias por tomar parte de su tiempo y compartir sus comentarios acerca de su mas reciente estadia con nosostros, esperamos que nos visite nuevamente en su proximo viaje a Cartagena.

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, solo hubo un poco de ruido en la zona de la piscina una madrugada.
Stayed 2 nights in Sep 2021

10/10 Excellent

Juan, Cartagena barrio Getsemani

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es muy buena, la atención del personal es exceptional
Stayed 1 night in Jan 2020
Response from Sr Juan on 14 Feb 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Aniello

Liked: Cleanliness
Stayed 3 nights in Nov 2019
Response from Aniello on 13 Dec 2019
Muchas gracias por elegirnos, esperamos nos tenga en cuenta para sus proximos viajes. Estamos mejorando nuestras instalaciones para ofrecerle un mejor servicio. Cordial Saludo

8/10 Good

Verified traveller

Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Me gustó la atención del personal; fueron amables. El lugar es tranquilo, bonito y acogedor. El desayuno algo temprano. Excelente ubicación. Lugar histórico que en la noche es punto de reunión de comercio ambulante, shows callejeros y pubs. Todo limpio y bien implementadas las piezas. La piscina debería estar habilitada hasta más tarde.
Stayed 3 nights in Jun 2019

8/10 Good

ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien placé
Petit hôtel très bien placé, notre chambre était très correct , fonctionnel , propre , air conditionné qui marchait bien . Malgré la proximité de la place animée notre chambre donnant à l arrière était tranquille. Pas d eau chaude mais c est souvent le cas à Carthagene. Dommage que le petit déjeuné ne soit servi que jusqu’à 8h30 ! En vacances on aime des grasses matinées .
Stayed 4 nights in Feb 2019

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joli hôtel dans le cétre historique
Belle chambre juste devant la petite piscine. Le lit pour la 3ème persone peut être petit pour un adulte mais la chambre est spacieuse. Salle de bain basique mais tout le necessaire est là. Petit dejeuner complet. Clim performante. Situation idéale, près de la place et de nombreux restaurants et bars. Mise à part le problème au check in à cause du site de reservation qui nous a valut un aler retour à pied chargé dans la rue tout s’est bien passé.
Stayed 1 night in Jan 2018

8/10 Good

Julieta, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación
Muy lindo todo excepto que a la noche habia mucho ruido por la cercania a la plaza
Stayed 1 night in Jan 2018

6/10 Okay

Dayna Angelica

Barato y limpio
En general bien por el precio, solo no cambiaron las toallas